Toni R.

Dupont-Mora
3854 A Street, North Highlands, CA. 95660
916-548-5053
tde440c8@westpost.net

PROFILE
Recent College Graduate with Associate of Science degree in Network Systems Admi
nistration seeking an entry-level or Internship position in field of Information
Technology. Wishing to leverage my strong analytical, communication and problem
- solving skills and strong background in technical support. Detail-oriented a
nd resourceful in completing projects; ability to multitask effectively. Confide
nt and poised in interactions with individuals at all levels. Have a solid track
-record of consistently meeting assigned goals and objectives through self-disci
pline, perseverance and self - motivation.
SKILLS
* IT Helpdesk Technical Support * Troubleshooting IT Issues * Business Administr
ation
* Customer Service * Test Hardware & Software * Purchasing & Inventory
* Accounts Receivable/Payable * Sales & Marketing * Shipping & Receiving

TECHNICAL SUMMARY
PC: Configure DHCP & DNS, Active directory, VPN, Firewall, Permissions, Net
work configuration, System Monitoring, Antivirus Software, Windows Server 2
003, Network Printers, Software Installation, Office 2007, Windows XP, Vista
CISCO: Network Security, IP Addressing, Network troubleshooting, VPN's, DHCP, Ro
uting Tables, IPV4 network addressing, MAC addresses, Switches/Router, VLA
N, Wireless, LAN Access
MAC: Mac OS X, Network Printers, Software Installation, Hardware Installation, N
etwork Configuration
UNIX/Linux: Red Hat , Fedora, Knoppix, Linux Installation, Formatting, File syst
em management, Managing Linux processes, Common Administrative Tasks, System Bac
kup, Network configuration, Configure Network Services and Security, Basic Bash
Shell command structure

EDUCATION
Associate of Science, Network Systems Administration
DeVry University, Fremont, CA
Graduate October 2010 (required credit hours completed August 2010)
3.7 GPA - Magna Cum Laude, Dean's List 2008-2010
Sierra High Tech, Carmichael, CA. January, 1998
Certification in Computer Service and Repair
GPA 3.5, Top 5% of the class

PROFESSIONAL EXPERIENCE
Paid Care Giver - North Highlands, CA 2004-current
* Assist family member with dressing, cleaning, managing money, banking, shoppin
g, meal preparation, travel to and from doctor appointments, laundry and other n
ecessary tasks

Delivery Agent - Fed Ex Package Delivery, Davis, CA 2004-2007

* Delivery of packages to small businesses
* Customer Services
* Daily log reports

Independent Distributor - Herbalife, North Highlands, CA 2003-2006

* Supervisor in charge of three consultants
* Sold products
* Recruited consultants
* Book keeping and purchased products for sale

Technical Support Specialist - Apple Computer(Volt Services), Elk Grove, Ca 199

9-2001
* Handled incoming technical support calls
* Provided efficient incident management
* Ensured documentation of assigned incidents
Help Desk Technician - CST Masters 8/1999-8/2000
* Implemented orders for small replaceable parts, RAM, keyboards, Mice and Soft
ware
* Provided technical assistance to trouble shoot technical issues
* Provided quality Customer Service
Quality Assurance Technician - Packard Bell/NEC 1/1999-7/1999
* Test computer software and hardware from the command line
* Implement automated software test applications
Customer Service Representative/Supervisor - L.A. Building Supply 1988-1991
* Took and placed phone orders
* Provided Customer Service
* Purchasing, shipping, receiving, estimates, competitive bid, outside sales, sp
ecial orders