Business Development Executive * Project Manager * Program Director * Senior Man

ager
PROFILE
Highly accomplished, results-driven technology management professional with spec
ial expertise in process improvement, client engagement management, business dev
elopment, product development, and technical support. Adept at leading top-perfo
rming teams, overseeing technology deployments, and managing software developmen
t activities. Excellent problem-solving skills.
Areas of Expertise
Project & Program Management * Technology Integration * Process Optimization * A
pplication Design
Scheduling * Quality Improvement * Budget & Cost Control * Forecasting * ROI Eva
luation * RFPs
Continuous Improvement * Risk Management * Service Delivery * Negotiations * Ven
dor Relations
Product Evaluation * Systems Life Cycle Validation * Regulatory Compliance * Tra
ining * Leadership

PROFESSIONAL EXPERIENCE
H&E FOUNDATION / CRM SOLUTIONS, Gainesville, Florida * 2008-Present
Founder & Web/Database Designer
Established and manage company specializing in providing quality allograft tissu
e products to meet market demands in Taiwan. Oversee all business operations, in
cluding forecasting, business planning, budgeting, market evaluation, and busine
ss development, to establish Taiwan's first tissue bank and begin production of
allograft tissue. Designed and delivered presentations to prospective investors.
Directed CRM and Sales Force Automation (SFA) design and development for tissue
products sector.
Accomplishments:
* Organized 3 partnerships (Hospital Partnership, Technology Partnership, Govern
ment Partnership) and 2 advisory councils (Medical Advisory Council, Science & T
echnology Council) to assist company in promoting tissue resources, providing cl
inical training to surgeons, and educating public on tissue grafts.
* Collaborated with major US tissue banks for technology transfer to secure tech
nical knowhow including operation and processing, and training.
* Developed CRM and SFA prototypes and created website to initiate marketing.
RAILROAD RETIREMENT BOARD, Chicago, Illinois * 2007-2008
Information Technology Specialist
Charged with developing data optimization project plan for organization's databa
se architectures and data management processes. Assisted with RFP, proposal revi
ews, and negotiation of deliverables. Prepared risk management, project life cyc
les, and standards. Evaluated integration of databases and IT-related services.
Ensured compliance with all regulatory guidelines.
Accomplishments:
* Developed high-level data architecture documentation, policies, procedures, an
d standards.
* Prepared and delivered reports to senior management on project progress.
* Designed effective solutions for diagnosing and resolving data management issu
es.
* Formulated user instructions and conducted in-house data model training.
* Enhanced quality by introducing best practices and new database design recomme
ndations.
EXACTECH, Gainesville, Florida * 2005-2007
IT Project Manager
Planned and managed enterprise-level IT projects for software consulting firm, i
ncluding application development, process improvement, and quality optimization.
Coordinated complete project and software development life cycles, including bu
dgeting, scope, risk, and ROI evaluation. Prepared RFPs, negotiated with vendors
, and performed technology evaluations.
Accomplishments:
* Contributed to ROI growth by forecasting future IT requirements, continuous im
provement strategies, cost estimates, and capital planning for company's China o
perations.
* Created project plan and schedule for Sales Force & Inventory Automation syste
m development.
* Achieved major increases in application quality, customer satisfaction, reusab
ility, reliability, and cost performance by developing and upgrading software sy
stems.
* Delivered 30% increase in surgeon database accuracy and customer retention for
client by leading cross-functional team in design, development, and delivery of
web-based surgeon relationship management software.
* Provided exceptional technical support for sales and inventory forecasting sys
tems during integration of company's subsidiary operations.
* Maintained 100% compliance with 21 CFR Part 11 and FDA requirements.
INDIANA UNIVERSITY - PURDUE UNIVERSITY, Fort Wayne, Indiana * 1999-2005
Associate Faculty
Initially hired as Director of International Students, charged with building rel
ationships with international and local government agencies and providing techni
cal support to aid international students in adapting to university environment.
Took position of Visiting Assistant Professor at Computer Science Dept., and pr
omoted to formal Assistant Professor. Following relocation, took on position of
Associate Faculty in Electrical & Computer Engineering Technology Dept.
Accomplishments:
* Personally developed first audio online eLearning program. Instructed online c
ourses in Technology Project Management, Visual Basic, .NET, Problem Solving wit
h MATLAB, C Programming, and COBOL.
* Designed 2 new courses: Technology Project Management and Problem Solving with
MATLAB.
US DEPT. OF AGRICULTURE, FARM SERVICE AGENCY, Kansas City, Missouri * 2003-2004
Information Technology Specialist
Oversaw web procurement request tracking system for large government agency. Ass
isted with development of technology and service strategies and vision for Autom
ation Technology Branch. Carried out analyses of service metrics and continuous
quality improvements. Provided technical support for projects and ensured all de
liverables met. Reviewed business requirements.
Accomplishments:
* Played key role in improving tracking accuracy through involvement in selectio
n and implementation of new procurement request tracking application.
* Improved efficiency by designing management reports, training materials, and p
roject plans.
* Personally conducted in-house Java programming training to support new applica
tions.
CAREER NOTES: Additionally held positions of Information Technology Coordinator
4, UNIVERSITY OF FLORIDA (2000-2002) and Systems Analyst, GENERAL TELEPHONE COR
P./VERIZON (1988-1997).
EDUCATION
MBA in Information Technology Management, Marketing Research, and Human Resource
s, Loyola University, Chicago, Illinois
Master of Science in Applied Mathematics & Statistics, University of Missouri, S
t. Louis, Missouri
CERTIFICATIONS & TRAINING
Project Management, IT Planning & Evaluating, Technical Writing, Organizational
Awareness, Emotional Intelligence, Employment Appraisal, Career Development, Eff
ectiveness, Problem Solving, Creative Thinking
TECHNICAL SKILLS
OS/390, z/OS, Linux, MATLAB, C, C++, C#, VB.NET, Java, COBOL, ASP, Progress, PL/
1, APL, Assembly, SAS, HTML, XML, Javascript, JSP, SQL, TCP/IP, network security
, wireless LAN, telecom and network hardware and software, MS Office, Project, V
isio, FrontPage, SAS, QMF, DB2, Rational Rose
PUBLICATIONS & PRESENTATIONS
Complete list available on request