Charles Heil

79785 Amalfi Drive, La Quinta, California 92253

Messages: - Residence: (760) 200-2717 - Cell (760) 702-6456 - cpheil7@earthli
nk.net
Mana
gement
Operations Management - Customer Relations - Sales - Staff Supervision, Training
& Development
* Extensive "hands-on" management experience in finance, customer service and st
aff training.
* Specializes in returning unprofitable situations back to profitability.
* Develop new outside sales accounts.
Employment Background / Transferable Accomplishm
ents
BREA FINANCIAL SERVICES - Brea, California
2009 - 2010 Senior Account Executive
Provide loan modifications and debt settlement counseling for borrowers seek
ing to improve their personal financial outlook.
COUNTRYWIDE/ BANK OF AMERICA - Dallas, Texas
2008 Operations Manager
Managed underwriters, processors, funders for Conventional Residential, FHA and
VA purchase money and refinance loans.
HSBC MORTGAGE SERVICES - Brandon, Florida
2001 - 2007 Lead Underwriter
Managed subordinate and contract underwriters to purchase subprime real estate l
oans in the secondary market. Performed due diligence. Evaluated results and con
cluded buys. Supervised 2 to 35 staff members . Insured all loans met state and
federal requirements prior to finalizing purchase. Prepared summaries of purchas
es and reported all findings to management.
* All buys were completed on time. Maximized full quarterly bonuses for 4.5 of t
he 6.5 years as lead underwriter.
BENEFIAL MORTGAGE SERVICES - Fullerton, California
1997 - 2001 Retail / Wholesale Sales Manager
* Staffed and trained retail and wholesale account executives in California and
Arizona
* Managed day-to-day originations, insured quality and reported results daily to
management.
* Increased portfolio $50M while maintain quality and profitability.
* Special liaison between Beneficial Mortgage Services and Home Savings and Loan
.
BENEFICIAL FINANCE - Numerous locations, California
1976 - 1997 Manager
* Managed numerous branch locations.
* Hired and trained and built staff from the ground up.
* Maintained quality control while growing the business.
* Generated new business via outside sales, wholesale mortgage originations and
existing customer referrals.
BALTIMORE ORIOLES - Baltimore, Maryland
1972 - 1976 Professional Baseball Player
PROVIDE PROFESSIONAL BASEBALL INSTRUCTION
1976 - PRESENT
Baseball instruction for coaches and players of all ages.
EDUC
ATION
Business, Long Beach Community College, Long Beach, California
General Studies, El Camino College, Torrance, California
General Studies, Moorpark community college, Simi Valley, California
CONTINUING EDUCATION AND TRAINING
Early Customer Service Training 1 and 2. Courses in Principles of Leadership, Le
adership Through Results, Coaching, Professional Feedback/Recognition, Performan
ce Management, Employee Evaluation, Avoiding Sexual Harassment, Behavioral Inter
viewing, Diversity Training, Real Estate Principles, Escrow, California Real Est
ate Practice.