Bo Seo

2237 Polesdean Lane

Duluth, GA 30097
678.710.8525
bse19558@westpost.net
SUMMARY
Solutions oriented IT Support Specialist who possesses an in-depth understanding
of how to recreate and resolve LAN/WAN technical and network issues for local a
nd remote users. Innovative, forward thinking technician with 6 years of experti
se in installing, configuring and maintaining desktops/laptops and peripherals.
Excellent technical skills with a verifiable track record incorporating diagnost
ic techniques to identify problems, investigate root causes and recommend cost e
ffective solutions, integrating a customer-focused approach.
EMPLOYMENT
Advanced Fire Inspection, Duluth, GA
Desktop Administrator, October 2008 - Present
* Diagnosed and repaired LAN/WAN issues, and PCs; configured desktops/laptops a
nd supported, IBM, Dell, Linux, Unix, and HP; provided technical and network sup
port and software upgrades for end users.
* Troubleshot, diagnosed and repaired IT related hardware, software, and Intern
et problems while maintaining an 85% SLA when responding to technical support re
quests.
* Supported customers by installing, configuring, and maintaining Windows 2000
/ XP, MS Office, 3rd party software and MS Outlook. Implemented performance upgr
ades to PC boxes.
* Researched and evaluated procurement opportunities; provided advice and guida
nce on PC purchases, upgrades, and hardware/software purchases to support cost o
bjectives.
* Resolved system and network interrupt conflicts from set-up to completion; te
sted and optimized the functionality of the systems, adhering to appropriate sup
port escalation and LAN management procedures.
* Performed patches, data backup, configuration management, archiving and stora
ge, device monitoring and event log management for network, telecommunications,
and equipment or component maintenance.
Digitrax, Inc, Norcross, GA
Electric/Post SMT Assembler, March 2006 - August 2008
* Programmed, tested, and assed risk factors for CPUs and chips to drive maximu
m functionally, system security, protection, and business continuity.
* Executed QA/quality assurance functions, to prep and package boards, parts, a
nd components on boards to mitigate expenses associated with lost or damaged goo
ds.
* Fine-tuned and repaired defective boards, parts, components, CPUs and chips,
incorporating telecommunications principles, concepts, and methodologies.
World Furniture, Buford, GA
Information Technology Specialist, March 2005 - February 2006
* Provided Tier II network support for the operation, installation and maintena
nce of PCs, server systems, LAN/WAN issues, workstations; computer systems and p
eripherals, Windows, Vista, and software.
* Installed, configured and maintained Windows Server 2003, device drives, and
software on IBM Server xSeries 226; repaired networking equipment such as router
s, bridges, modems, and gateways.
* Evaluated and designed infrastructure requirements; utilized cable topologies
to configure LANs and WANs; created "what-if" analysis and reviewed file data t
o develop security access levels.
* Built scalable systems with a focus on optimal performance reliability, speed
, and efficiency; executed a customer-focused approach to resolving end user ser
vice requests.
Global Wireless, Lawrenceville, GA
Tech Support Analyst, January 2002 - March 2005
* Set-up and maintained Internet connections, supported Windows 2000 and Window
s XP Pro, computer hardware and multi-media, formatted video cards, programs and
software.
* Planned, installed, and maintained Windows 2000 and Windows XP Professional o
perating system issues, IP resolution, cabling problems, and peripheral malfunct
ions.
* Repaired networking equipment such as routers, bridges, and modems; upgraded
hubs to switches, configured TCP/IP network, DHCP, WINS, and DNS settings.
* Entered customer information, orders, and instructions into database. Arrange
d contract renewals and capitalized on opportunities to sell add-on services.
* Decreased maintenance costs; repaired computers, laptops, printers, scanners
and copiers by single-handedly replacing drives and parts, and eliminating outso
urcing expense.
* Assisted with risk management, resolving viruses, identifying plausible issue
s and providing recommendations for improvement of the internal control structur
e.
Pifusion Development Group, Inc, Loganville, GA
Software Developer, Internship, March 2005 - June 2005
EDUCATION
DeVry University
Bachelor of Science, Computer Information Systems, October 2008
Dean's Lists
Course Emphasis: MCSE and A+
Chair, DeVry Student Government Association, Atlanta / Alpharetta campuses