PATRICIA SCHILLE

981 Parkview Drive

Carson City, NV 89705
775-783-0582
Objective: I enjoy focusing my energy on cultivating, mentoring and growing a s
uccessful team. I enjoy showcasing my leadership skills in a challenging enviro
nment, while continuing to grow my skills.
EXPERIENCE:
July 1988 MARRIOTT HOTELS
General Manager, Marriottas Timber Lodge
May 2005 to Present
a Responsible for managing managers of managers.
a Training and developing managers.
a Responsible for all financial aspects of the resort.
a Responsible for training managers to provide excellent customer service intera
ctions.
a Responsible for developing strategies for all associates throughout the resort
to provide excellent associate relations, guest relations and owner relations.
a Recruiting Cadre Leader that formed new ideas for generating Hourly and
Management recruiting efforts, including summer intern program, international in
tern program, incentive programs, local college recruiting efforts, job faires,
outside industry recruiting efforts.
Lead General Manager, Residence Inn, Long Beach, CA May 2003-May 2005
a Lead the entire hotel operation of a large, 216 suite property.
a Lead 5 General Managers in the Southern California Region.
a Facilitator of Community Relations for Long Beach area Marriott Hotels.
a Conducted Bi-Annual Property Visits and Critique Conference calls for area
a Mentor of Property Managers and General Managers
a Responsible for all Profit and Loss statement responsibilities.
a Brand Champion Leader for the Southern California Market.
a College Recruiter for the Residence Brand in Southern California
General Manager, Residence Inn, Sunnyvale, CA August 2000 to May 2003
a Manage all aspects of the operation of a 18 year old building undergoing a one
million dollar hotel renovation
a Managed all departments of the hotel a" including Housekeeping, Engineering, S
ales, Front Desk and Guest Services
a Grew associate satisfaction scores from 73% to 90.5%
a Lead associates to a guest satisfaction increase of 14 points during a hotel w
ide renovation
a College Recruiter for the Residence Inn Brand in Northern California

General Manager, Courtyard by Marriott, Cupertino, CA March 1996 to August 2000

a Responsible for managing associates through a one million dollar entire hotel
renovation
a Lead hotel to the highest House Profit in the brand for 3 consecutive years
a Increased guest satisfaction scores by 10 points throughout the 3 years
a Mentored 2 Operations Managers to General Manager positions
a Increased revenue throughout entire hotel operation by 20% in one year
General Manager Specialist, Courtyard by Marriott
Western Region February 1995 to March 1996
a Responsible for providing consultation to all of the Courtyard by Marriott hot
els throughout the Western Region
a Accountable for consultation in Sales, Finance, Operations and Human Resources
a Accountable for providing guidance, training and motivation to all associates
throughout the Western Region
a Mentor to all Managers throughout the Western Region
a Responsible for mentoring and developing hourly and management talent for the
Courtyard brand in the Western Region
General Manager, Courtyard by Marriott, Torrance, CA Aug 1994 to Feb 1995
a Accountable for all aspects of a 6 million dollar revenue operation
a Accountable for the Capital Improvement Plan for the entire hotel operation
a Responsible for increasing revenue by 10% in one year
Front Desk Manager and Assistant General Manager
Courtyard by Marriott, Los Angeles, CA April 1993 to August 1994
a Hired in as a Front Desk Manager and was promoted to the Assistant General Man
ager within 3 months in position due to strong leadership skills
a Front Desk Manager responsibilities included managing the busiest Front Desk o
peration in the Courtyard by Marriott brand
a Assistant General Manager responsibilities included managing and developing al
l Managers throughout the hotel
a Trained and developed all Front Desk Managers in the Los Angeles Courtyard by
Marriott Market

Restaurant Manager
Courtyard by Marriott, Buena Park, CA April 1992 to April 1993
a Responsible for all aspects of the restaurant operations of the hotel Caf
a Managed, motivated and developed 10 associates and Supervisors
a Increased sales opportunities to expand catering portion of the entire operati
on
a Transformed a astrugglinga restaurant into the 2nd highest Food and Beverage o
utlet in the Courtyard by Marriott Western Region system
a aBest of the Westa Regional Award winner
Housekeeping Manager
Courtyard by Marriott, Fountain Valley, CA January 1992 to April 1992
a Accountable for opening a new hotel
a Hired, trained and developed the new hotel service team
a Responsibilities included organizing hotel, establishing cleanliness standards
, new hire process and group team training on Marriott service standards through
out hotel
Housekeeping Manager
Courtyard by Marriott, Denver Airport, CO January 1991 to January 1992
a Responsible for managing the Housekeeping staff of one of the most challenging
job markets in the city of Denver
a Increased associate satisfaction scores from 62% to 83% overall satisfaction
Housekeeping Manager
Courtyard by Marriott, Denver Tech Center, CO May 1989 to January 1991
a Managed a Housekeeping Department consisting of 2 Supervisors and 20 associate
s
a Increased guest satisfaction cleanliness scores by 8 points within one year
a Successfully implemented a community relationship program of incorporating men
tally challenged associates into an established team.
Housekeeping Supervisor
Courtyard by Marriott, Boulder, CO July 1988 to May 1989
a Responsible for successfully opening a hotel Housekeeping Department
a Accountable for managing department finances, human resources and inventories