Lisa Kinsel

157 Madison Street, Waterloo, Iowa 50703

319.239.3155
lisa.kinsel@yahoo.com

PROFILE
Highly motivated and self-driven professional interested in pursuing a career in
Human Resources to further advance the knowledge gained from college education
and the skills acquired from previous experience. Extensive background that enco
mpasses hard work, reliability, competence and confidence underscored by persona
l commitment and performance. Demonstrate sound understanding of health insuranc
e with the capacity to comfortably communicate with various audiences. Well-orga
nized and results-focused individual reputed by management and peers for exhibit
ing unparalleled commitment in providing exceptional customer service.

KEY STRENGTHS
- Accounts Payable / Receivable
- Administrative Support
- Advanced Excel Spreadsheets
- Web Content Development
- Risk Mitigation
- Employee Relations
- Needs Assessment / Creative Problem Solving
- Strong Multitasking Capabilities

EDUCATION
Bachelor of Science in Human Resource Management ~ University of Upper Iowa, Wat
erloo, IA (May 2010)
Academic Distinctions: Graduated cum laude and was on the Deanâ⠬⠢s List
Bachelor of Arts in Communication, Minor in General Business ~ University of Nor
thern Iowa, Cedar Falls, IA (2003)
Associate of Arts in General Studies ~ Hawkeye Community College, Waterloo, IA (
May 2000)

PROFESSIONAL DEVELOPMENT
Completed various online coursework related to insurance benefits and medical eq
uipment as well as writing and leadership classes

CAREER OVERVIEW

VAN G. MILLER & ASSOCIATES, WATERLOO, IA (2005-Present)

Accounts Receivables, Management Accounting (Branch) 2009-Present
- Serve as account representative for three branches with full responsibil
ity in providing unparalleled customer service, answering client inquires and co
nducting extensive research on past payment.
- Perform invoicing current orders and maintain up-to-date account informa
tion.
Accounts Payable/Receivable, Homelink (Branch) 2005-2009
- Adeptly managed the receiving of checks from insurance and compiled them
, as well as correctly paid the provider to service rendered.
- Modified account information as requested by other departments.
- Actively participated in developing systemic processes for the departmen
t to maintain streamlined operations.
Benefits Specialist, Homelink (Branch) 2005
- Liaised between insurance companies and policy holders; communicated inf
ormation on what would be the insurance coverage as well as limited the risk on
non-covered items.
- Collaboratively worked with cross-functional teams to ensure the provisi
on of top-notch customer service.

MENARDS, WATERLOO, IA (1996-2007)

Sales Department (Hardware) 2002-2007
- Regularly interacted with customers to provide them assistance in locati
ng their needs; maintained visibility on the sales floor and acquire feedback on
product and services rendered.
- Actively participated in training new employees and conducting performan
ce evaluation of other staff.
Accounts Payable/ Receivables 1996-2002
- Consistently maintained up-to-date sales inventory with adequate supplie
s; maintained productive and professional relationships with product providers.
Head Cashier, Customer Service / Returns 1996-2002
- Adeptly managed a variety of duties. Worked with customers to optimize
customer satisfaction. Followed certain procedures to ensure a balanced cash dr
awer and ultimately contributed to loss prevention.
- Supervised a highly productive staff consisting of more than 30 individu
als with full responsibility for ensuring that they understood their functions;
represented the company with quality customer service.

AFFILIATIONS AND ACTIVITIES

The Waterhawks Ski Team: Active Member (11 years); Board of Directors-Fundraisin
g Director (3 years)
Trained and Finished, Sprint Triathlons