George R. Surface Sr.

1679 Bullock Trl

Loganville, Ga. 30052
gsde23c8@westpost.net

Mobile: 404-324-2758

Profile

Excellent common sense, judgment, and decision-making abilities. Experienced man

ager with excellent team abilities. Extensive responsibilities in operations man
agement.

Selected Achievements
* Consistently recognized by management and peers for producing high quality wor
k.
* Analyzed results of operations for substantial gains and efficient utilization
of resources.
* Maintained a high level of consumer satisfaction.
* Significantly increased morale among personnel.
* Analyzed and improved departmental operations resulting in increased productiv
ity.
* Consistently met or exceeded sales expectations.
* Consistently recognized by management and peers for producing high quality wor
k.
* Maintained a high level of consumer satisfaction.
* Consistently met or exceeded sales expectations.
* Planned strategies and products to meet future requirements and reduce costs.
* Received rapid promotions by consistently obtaining results which exceeded exp
ectations.
* Significantly increased morale among personnel.

Experience
FOOD SERVICE MANAGMENT

2005 - 2010
Claude's Off The Bayou.

General Manager. Acted as a role model and mentor for new trainees engaged in o
n-the-job training. Compiled reports and records. Develop strong customer and te
am rapport. Established goals and objectives, developed policies and procedures,
recruited and trained staff, and initiated and enhanced systems. Evaluated pers
onnel, conducted training programs and established wage incentives. Found mutual
ly beneficial solutions to problems. Introduced new products into marketplace. P
rovided senior management with monthly and year-to-date comparisons of business
results and financial forecasting information. Team player who consistently supp
orts management. Worked on personnel policies, benefits and reviews.
1999 - 2005
Cracker Barrel.

Associate Manager. Acted as a role model and mentor for new trainees engaged in
on-the-job training. Attended corporate planning meetings and assisted in writi
ng policies and procedures. Develop strong customer and team rapport. Evaluated
potential and active trouble spots involving staff, customers, and companies. He
lped prioritize work schedules and delegated assignments. Maintained and encoura
ged customer loyalty through the courteous and efficient resolution of disputes,
complaints, and discrepancies. Reported findings and recommendations to managem
ent. Team player who consistently supports management. Trained new employees. Wo
rked on personnel policies, benefits and reviews.

1992 - 2005
Austin's.

General Manager. Established goals and objectives, developed policies and proce
dures, recruited and trained staff, and initiated and enhanced systems. Evaluate
d potential and active trouble spots involving staff, customers, and companies.
Insured compliance with policies and procedures. Maintained and encouraged custo
mer loyalty through the courteous and efficient resolution of disputes, complain
ts, and discrepancies. Streamlined policies to minimized redundant procedures. W
orked on personnel policies, benefits and reviews.

Skills
English ().

Windows XP (Proficient).

Education

2003
Cracker Barrel

Sam Managment Course Staffing and Labor Food Cost.

Honors & Activities

* Won Best of the Best Steak House Three Years in a row at Austin's. Won Best of
the Best Breakfast and Best of the Best for Lunch at Claude's.
* Golf Hunting & Fishing Camping.