Susan G.

Gifford
10 Clough Avenue
Windsor, VT 05089
Home Phone (802) 674-2303
Work Phone (603) 650-8130

OBJECTIVE:
My present objective is to secure a long-term position with a diversified, profe
ssional office that will enable me to utilize my excellent communication and org
anizational skills and allow me to become an integral part of the organization.
I am able to travel within the company and am willing to enhance my knowledge by
completing whatever educational opportunities may be available.
QUALIFICATIONS
My experience and abilities in the areas of communication and organization will
speak for themselves. I have had training in mediation and have worked as a Guar
dian Ad Litem. I have strong oral, written and interpersonal communications skil
ls. My positive, can-do attitude will make me an indispensable member of your te
am. Failure is not an option.
EDUCATION
2006-2007 Warren National University, BS Business
2005-2006 South University - Savannah, Georgia
2001-2003 Community College of Vermont, Springfield, VT - AAS-CJ
1990-1992 Fayetteville Technical Community College, Fayetteville, NC
1975-1978 Rutland Senior High School, Rutland, VT- Diploma
EMPLOYMENT
1/2008 - Present Dartmouth-Hitchcock Medical Center - One Medical Center Dri
ve, Lebanon, NH 03756 - Administrative Supervisor, Administrative Assistant,- F
T - 40 hours per week: Supervisor: Robert M. Zwolak, MD, PhD
Directly supervise and manage all clinical secretaries. Oversee timely and accu
rate completion of support staff work. Ensure adherence to office standards, pr
ocedures and protocols. Work in conjunction with the Practice Manager and/or Di
rector to provide day-to-day management for various clinical and support activit
ies. This includes interviewing and selecting new support employees, organizing
orientation to train new employees in operations procedures, evaluate the perfo
rmance of the secretarial/clinical staff, recommending salary adjustments, maint
aining a harmonious work environment within the clinical schedule office, and co
aching and counseling for performance issues up to termination, if necessary.
Also act as Program Coordinator for the Residency and Fellowship Programs as wel
l as the Visiting Professor Program. This includes all coordination of intervie
w dates and schedules for incoming applicants, including all new hire administra
tion. Responsible for all preparations for incoming visiting professors includi
ng travel and accommodations.
Administrative Assistant to a Vascular Surgeon including the scheduling of all i
nterventional radiology cases and operating room cases, scheduling conference ca
lls and meetings and assisting with communication to patients and inside/outside
referring physicians including the coordination of patient appointments as it r
elates to convenience for the patient.
5/2007-12/2007 CoWorx Staffing @ Whelen Engineering- Charlestown, NH - On-Site M
anager - FT : 40 hours per week: Supervisor: Barbara Shannon, 603-767-9869 -
May Contact
Recruit, interview and hire all employees for Whelen Engineering as temporary to
 permanent employees after a 1 year trial. Manage all aspects of human resources
relating to these employees, averaging 130 employees, including payroll, worker
's compensation, reviews, grievances, warnings and terminations.

2001-2007 Mt. Ascutney Hospital & Health Center, 289 County Road, Windsor, VT 05
089- Staffing Coordinator. FT: 40 hours per week: Supervisor: Jill Lord, Dir
ector of Patient Care Services, 802-674-7224 - May Contact
Worked with minimum amount of supervision for Acute/ICU/TCU/ER/Rehab/SNF. Respon
sible for creating staffing schedules and replacing staff. Also responsible for
data entry of patient acuity and nursing workload. Tracked the use of sick time
, personal time, and vacation time for all nursing staff.

1992- 1997 Wheelabrator Claremont Company, Grissom Lane, Claremont, NH - Secreta

ry/Receptionist/HR. FT: 40 hours per week; Supervisor: Chuck Conklin - (No lon
ger with the company.)
Responsible for handling all incoming calls, accounts payable/receivable, billin
g statements and payroll. HR duties included processing work injury/illness case
s, processing all new hires to include training on benefits, policies and proced
ures, processing insurance claims and all actions involving employee 401K plan.
1987-1992 Volunteer Work- Fayetteville, NC - Guardian Ad Litem / Mediator
Worked as a Guardian Ad Litem for abused and neglected children as well as a med
iator for the Cumberland County Dispute Resolution Center. Also worked as a secr
etary for various companies in a temporary capacity due to family and military c
ommitments.
1984-1987 Fayetteville Technical Institute, Fayetteville, NC - Secretary
Enrolled students in all continuing education courses for Fayetteville Technical
Institute at Ft. Bragg, NC. Answered multi-line telephone system and typed all
class schedules and completion certificates. Acted as secretary to Coordinator o
f Occupational Extension Education.
9/1978-12/1980 United States Army, Ft. Shafter, Hawaii - Motor Transport Operato
r (64C)
Transported military and civilian personnel to their destinations via military v
ehicles. Delivered military correspondence to appropriate offices. Acted as Chau
ffeur to post commander at Ft. Shafter, Hawaii as well as administrative duties.

REFERENCES:
Available upon request.