Leak Owens

5005 Richfield Lane

Houston, Texas 77048
Cell (501) 442-9609
lodad88a@westpost.net

Education
University of Arkansas, Little Rock, AR
Bachelor of Science - May 2003, Magna Cum Laude Graduate
Major: Health Sciences, Minor: Biology
Professional Experience
Universal American
Houston, Texas
December 2009 - Present
Medicare/Referral Coordinator
* Assisting nursing staff with processing providers claims for payment, verifyin
g client eligibility/ coverage, assisting clients with provider referrals and do
cumenting.
* Medical billing and coding and obtaining authorizations for procedures, filing
documents, and providing customer service by answering calls in a call queue en
vironment.
Independent Insurance Sales Agent
Houston, Texas
July 2009 - Present
* Selling health and life insurance to businesses and individuals, explaining be
nefits and coverage details, communicating with underwriters to ensure customer
satisfaction. Independent agent contract agreements to sell for Aflac, AIG, Ass
urant Health, Fidelity, Foresters, and Mutual of Omaha.
* Recognition for selling over
ABC Supply
Webster, Texas
October 2008 - August 2009
Assistant Service Delivery Manager
* Managed wholesale roofing and siding supply company by verifying large orders
for accuracy, ensuring delivery at customer work sites, and complying with all D
OT regulations for routes and vehicle maintenance.
* Assisted with loss prevention reports, and performed routine audits, assisted
customers with ordering supplies and organized and stocked products.
FedEx Freight East
Little Rock, Arkansas
October 2005 - July 2008
Operation Supervisor I
* Supervised staff to ensure customer's freight was delivered in a timely fashio
n also performed some administrative functions such as printing delivery receipt
s and tracking shipment orders.
* Set appointments with customers and quoted rates, conducted pre-shift meetings
with staff, and processed claims.
Mid-Arkansas Substance Abuse
Little Rock, Arkansas
June 2003 - October 2005
Drug Counselor/Detox Specialist
* Provided counseling to drug addicts at substance abuse facility, taught life s
kills classes and educated clients about steps needed to avoid relapse.
* Conducted hourly didactic sessions to groups that were Mental Ill Chemical Abu
sers (MICA), and also documented client progress notes.

Certifications
General Lines Life Accident and Health License
July 2009 - Present
Computer Skills
Microsoft Office Suite, Windows, SAP, Facets, Citrix, Care Advance, Easy Cap, Wo
rd doc., 10-key, and PC troubleshooting.