JAMES "KEVIN" BEARD

207 Montglen Court * Greenville, SC 29607 * jkbjkb13@yahoo.com

864.275.3101 (c) * 864.234.1503 (h)
EXECUTIVE OPERATIONS & 6 SIGMA MASTER BLACK BELT
Continuous Process Improvement / Structured Problem Solving / Performance Manage
ment
Visionary leader with broad-spectrum management career marked by success leading
impressive projects that impact the bottom line for profit-keen ability to iden
tify weaknesses and develop tactical actions to improve operational results and
profit performance. Core competencies include:
* Project Planning & Management
* Strategic Business Planning & Analysis
* Variance Analysis / Auditing / Reporting
* Pricing & Negotiation / Risk Management
* Six Sigma Methodology / Quality Control * Recruiting & Staffing / Training
* Forecasting & Budgeting / P&L
* Procedural Interpretation & Compliance
* Workforce Management
* Field Operations / Central Office

PROFESSIONAL EXPERIENCE

FORD MOTOR CREDIT COMPANY

OPERATIONS MANAGER - Account Maintenance / Loss Prevention, 2005 to 2009
Senior role with accountability for P&L, customer services and satisfaction, str
ategic planning, development and leadership of 60 staff including five Team Lead
er direct reports within call center. Responsible for operations exceeding $7B i
n receivables. Recognized as "trouble shooting expert" due to innate ability to
identify and capitalize on opportunities for improvement and growth.
Key role in staff development, compensation and personnel planning. Oversee regu
latory compliance, including Sarbanes-Oxley, privacy laws, self-assessments, int
ernal audits, as well as quarterly and annual reviews.
Selected accomplishments:
* Achieved 21% credit loss improvement y-o-y with 23% reduction in repossession
volume.
* Center operations consistently ranked #1 in Customer Satisfaction across North
America.
* Attained 97% of 2006 credit loss budget vs. US over budget at 103%.
* Exceeded 2006 US performance in >60 day delinquency - .12% vs. US .15% and exc
eeded 2006 US performance in >30 day delinquency - 1.64% vs. US 1.83%.
Certified 6 Sigma Master Black Belt, 2002 to 2004
Coached and mentored 12 Black Belts to close 28 projects with hard savings of $4
1,000,000. Deeply involved in the deployment of 6 sigma throughout Ford Motor Cr
edit. Trained 90% of front line supervisors and above as greenbelts.
Selected accomplishments:
* Exceeded hard savings budget by 27% for 2003 and 41% for 2004
* Co-taught 3 classes of Black Belt Training.

Certified 6 Sigma Black Belt, 2001 to 2002

Achieved Blackbelt certification in Greenville, SC - Closed 3 projects saving $2
.9 million annually while exceeding hard-savings budget. Certified as a Greenbel
t instructor and I have taught 12+ classes of Greenbelt training with each class
consisting of 15 to 25 employees.
Selected accomplishments:
* Developed new process with my 1st 6 Sigma project for vendor relations which y
ielded $2.6M in annualized savings and implemented resource management team to t
rack phone activities of 200+ agents in a call center which yielded $163K in ann
ualized savings.
* Trained 97% of front lines supervisors and up in Green Belt Training and Certi
fication.
Project Manager, 1999 to 2001
(Promotion)
Co-managed a 12 department project team to deliver a first to market product com
bining the Red Carpet Lease product inclusive of automobile insurance in the mon
thly billing. Total team consisted of 41 employees from internal and external so
urces.
Selected accomplishments:
* Navigated the complex intricacies of merging our invoicing system with an outs
ide insurance company's system to produce a single monthly invoice and worked wi
th legal and regulatory authorities to pioneer the offering of a monthly insuran
ce premium as part of the customer's monthly lease payment.
Idea Process Coordinator, 1998 to 1999
(Promotion)
Employee Suggestion Coordinator in our world headquarters. Facilitated the imple
mentation of employee suggestions to improve company efficiency on a company wid
e basis. Savings averaged $700,000 per year during my two years.
Selected accomplishments:
* Improved employee participation in the program both years I was part of the pr
ocess.
** Prior Career History with Ford Motor Credit **
Branch Operations Manager, (1995 to 1998) (Promotion) Credit, Collections
Dealer Account Manager / Collections Supervisor (prior 1995)
University of Georgia Police Department- Det. Sgt. 1981 to 1983
City of Dawson Police Department- Patrolman 1979 to 1980

EDUCATION & CREDENTIALS

Master Black Belt and Black Belt Training (2001 & 2003) - Six Sigma Academy
BA in Political Science (1983) - University of Georgia Athens, GA
AA in Criminal Justice (1980) - Darton College Albany, Ga
Pursuing MBA at Strayer University Greenville, SC
Professional Development
Participated in "Improving Education using the Malcolm Baldridge Approach" (2004
) ~ Chamber of Commerce
Chairman for United Way Campaign (2005) Junior Achievement volunteer for 6 years
.
Technical Skills
Proficient using Minitab, Visio, Fidelity, and Debt Manager.
Experience using Eworkforce Management and Workflow.