TRACIE WILLIS, MBA

7175 Millers Glen Way, Memphis, Tennessee 38125

901.737.5430
901.355.3686
wildertj@bellsouth.net

~EMPLOYEE ENGAGEMENT MANAGER~

HUMAN RESOURCES PROGRAMS, PRACTICES AND POLICIES ~ STAFF RECRUITMENT AND RETENTI
ON
TRAINING AND DEVELOPMENT ~ EMPLOYEE RELATIONS ~ MENTORING AND MOTIVATION ~ OSHA
QUALITY PERFORMANCE MANAGEMENT ~ SAFETY MANAGEMENT ~ BENEFITS AND COMPENSATION A
DMINISTRATION

QUALIFICATIONS PROFILE
Remarkably astute, growth-driven and versatile professional powered with broad-b
ased experience in human resources, organizational management and finance. Posse
ss stellar reputation in overseeing employee relations, regulatory compliance, s
taff training and safety operations. Well-versed in developing and implementing
innovative strategies and programs to effect dramatic improvements in efficiency
, productivity and business processes toward successful attainment of organizati
onal goals. Recognized as hands-on manager with outstanding leadership, interper
sonal, problem resolution, communication and relationship-building skills. Emplo
y a keen eye for detail and extreme capability to multitask in a fiercely compet
itive, challenging and fast-paced environment.

EDUCATION
DOCTOR OF PHILOSOPHY IN ORGANIZATION MANAGEMENT / LEADERSHIP
University of Capella, Minneapolis, MN: Expected Completion: 2012
MASTER IN BUSINESS ADMINISTRATION
Strayer University, Newington, VA: 2009
BACHELOR OF SCIENCE IN PSYCHOLOGY, SOCIOLOGY AND MATHEMATICS
University of Mississippi, Oxford, MS: 1996
Dean’s List, Phi Theta Kappa (Honor Society), National Student Body Committee (Commu
nity Fundraising)

NOTABLE ACHIEVEMENTS

STILL WATERS HOMEHEALTH AGENCY, LLC ~ MEMPHIS, TN: 2008–PRESENT

ADMINISTRATOR / DIRECTOR
- Skyrocketed annual revenue by 50% and maintained high retention rate wit
h employees

NURSEFINDERS ~ MEMPHIS, TN: 1998–2008

SENIOR BRANCH MANAGER / ADMINISTRATOR / BRANCH DIRECTOR
- Commended by the Performance Club as the most profitable office and rece
ived a trophy each year by demonstrating exemplary management skills from 2000 t
o 2008

AMEDISYS PROFESSIONAL STAFFING ~ MEMPHIS, TN: 1997–1998

AREA OPERATIONS MANAGER / BRANCH MANAGER

EXECUTIVE COMMUNITY OPERATIONS MANAGER

- Served as the focal point of contact and consultant for payroll on corpo
rate / regional levels, thus managing 25 entities in several states
- Personally chosen to oversee a $2.5M annual budget and reconciled financ
ial reports to senior management
- Pivotal in negotiating salary contracts for all clients as well as emplo
yees
- Served as the company’s representative at chamber of commerce meetings
- Secured six new accounts and increased annual revenues by 15% by showing
high degree of personal commitment, dedication and exemplary performance

SUMMARY OF EXPERIENCE
HUMAN RESOURCES ADMINISTRATION
- Determined staffing requirements: coordinated hiring and training of all
exempt and non-exempt personnel to enhance overall efficiency
- Spearheaded 300 employees, organized work schedules and delegated specif
ic duties and responsibilities
- Facilitated training to team members to develop competencies and achieve
the highest level of performance
- Prepared job descriptions and facilitate new employee orientation to fos
ter a positive attitude toward fulfillment of corporate goals and objectives
- Improved employee satisfaction and retention by identifying and respondi
ng to concerns under time constraints
- Conducted OSHA required safety training and ensured that all required po
sting and recordkeeping of OSHA 300 Logs as well as state and federal employment
postings are maintained
- Provided expert advice and coach managers on the most effective ways of
addressing employee concerns
- Liaised between management and employees by handling questions, interpre
ting contracts and helping resolve work-related problems
BUSINESS MANAGEMENT AND OPERATIONS
- Directed and coordinated daily operational aspects of the business focus
ed on human resources, finance and compliance responsibilities
- Established target goals, developed innovative plans and managed process
es to improve Nursefinders’ performance
- Rendered high level of assistance to office staff in developing business
through Human Resources departments, Social Services and other local government
agencies
- Convened with the clinical director and client service staff to keep abr
east of Nursefinders’ business volume
- Worked collaboratively with the board of directors and professional advi
sory committee to achieve effective management, well planned programs, staff and
program development and thorough program evaluation
- Conducted sales calls to health care institutions, physicians and home c
are referral sources
- Initiated the development of sound and effective programs through attend
ing workshops and conferences
- Vigorously participated in the community health related and human servic
e organizations to keep informed of current health trends
- Assessed community health needs through consultations with health care f
acilities, home care agencies and other clients
- Maintained orderly, cleanliness and safety of work environment while sim
ultaneously managing all aspects of cost control, program planning development /
policy compliance and contract negotiations
FINANCIAL ANALYSIS AND REPORTING
- Evaluated financial statements and P&L reports to measure goal achieveme
nt as well as to determine areas needing cost reduction and improvement
- Primarily held responsible for processing payroll with signature authori
ty of checks for over 300 employees
- Carried out unemployment claims and worker’s compensation claims as needed
- Communicated HR policies and procedures, including compensation and bene
fits of the organization to establish competitive programs and ensure compliance
with federal and state regulations

ADDITIONAL COMPETENCIES
CERTIFICATIONS: Certified Management Consultant, Interactive “Project Management†Worksh
op
Certified in Excel and Intermediate Excel
Certified Instructor for CPR, American Heart Association,
Lean Six Sigma Black Belt Villanova University: In Process

PROFESSIONAL AFFILIATIONS: Concorde Institute Advisory Board, Learning, Edu

cation and
Professional Group and Executive Suite

COMMUNITY INVOLVEMENT: Volunteer, Aging Commission of the Mid-South

TECHNICAL PROFICIENCY: Microsoft Office Suite: Word, Excel and PowerPoint, incl
uding SAP, WordPerfect, AMS, Lewis, Lotus, dBase and AS500 computer software