ROB KENDALL

Suwanee, GA 30024
770-561-8714
rkd5200c@westpost.net

PROFESSIONAL SUMMARY
Reliable, resourceful Senior WinTel Server Support Engineer
with 14+ years experience at AT&T Mobility and Bank South
(now Bank of America). Proficient at designing and
implementing enterprise solutions that substantially improve
operating stability, efficiency and profitability. Promoted
to positions of increased leadership in both companies,
culminating with management of 2500 Windows systems in a
24/7 production environment.
* Productive technical generalist, with strengths in
needs identification, testing, scripting, user training,
staff leadership, change management and compliance.
* Continuously seek innovative ways to improve
productivity, through the introduction of new technologies,
systems, methods and controls.
* Proven ability to lead and/or contribute to the on-
time, on-budget delivery of IT deployment projects under
aggressive timelines.
TECHNICAL SKILLS
PLATFORMS: Windows Server 2003, Windows 7/Vista/XP
NETWORKING: VMWare ESX 3.5, Active Directory, MOM 2005,
SCOM2007, Netcool, NetIQ, SMS, Citrix, Webtrends, Blackberry
Server, Sharepoint, IIS, TCP/IP, Tomcat
HARDWARE: IBM, HP, Compaq, Dell, EMC
SOFTWARE: MS Office Suite, Exchange 2003, Mercury BAC,
Topaz, Jboss, Load Runner, Winrunner, SQL Server
PROFESSIONAL CERTIFICATIONS
VMWare, ESX Server 3.5
PROFESSIONAL EXPERIENCE
SELF-STUDY; 07/2008 - Present
STUDENT
Pursued continuing education and VMWare Certification while
caring for newborn son.
AT&T MOBILITY, Alpharetta, GA; 01/1996 - 07/2008
12+ years
SYSTEMS MANAGER, OPERATIONS SUPPORT (01/2002 - 07/2008)
Chosen to start up a systems monitoring group, from team
assembly to daily operations. Managed the 24/7 uptime of
2500 Windows systems using MOM/SCOM components. Evaluated,
designed and implemented monitoring solutions for WinTel
servers and their hosted applications (MS Office, SQL
Server, Cluster Services, Exchange, Sharepoint, Active
Directory, IIS), as well as Web applications, Citrix,
Blackberry, Faxination and other proprietary applications.
Maintained compliance with ITIL framework and SOX
regulations.
KEY ACCOMPLISHMENTS:
* Led project to evaluate a variety of WinTel monitoring
tools (BMC Patrol, Mercury BAC, NetIQ, MOM2005); proposed
and secured buy-in to implement MOM 2005.
> Exceeded time and quality standards for migration from
NetIQ App Manager to MOM 2005, a yearlong project requiring
complex NetIQ agents' removal and Netcool integration.
> Designed and implemented NetIQ and MOM dashboards for
the AT&T monitoring command center.
* Deployed WebTrends to proactively monitor several
internal and external Websites, including Cingular.com.
* Saved $500K by assuming control of NetIQ App Manager
support for a 2-year period.
TEAM LEAD/ARCHITECTURE LIAISON (06/2001 - 01/2002)
SYSTEMS ADMINISTRATOR, OPERATIONS SUPPORT (01/1996 -
06/2001)
Managed lifecycle of 500 Windows Active Directory servers in
a 24x7 production environment, from build to retirement.
Represented group in weekly change management meetings.
KEY ACCOMPLISHMENTS:
* Designed Team Lead/Architecture Liaison role, then was
promoted into the position.
* Created communication and project management standards
for interfacing architecture and operations support groups,
greatly lowering implementation times.
* Designed and implemented NetIQ monitoring for over 500
Windows servers.
* Seamlessly migrated 50+ servers from one data center to
another.
* Established disaster recovery plans for multiple
systems and applications, including Microsoft, Web and
proprietary applications.
* Trained subordinates in troubleshooting HP, Compaq and
Dell server hardware.
BANK SOUTH, Atlanta, GA; 01/1994 - 01/1996
(acquired by Nationsbank, now Bank of America); 2 years
SYSTEMS ENGINEER, REMOTE ACCESS (10/1995 - 01/1996)
MICROCOMPUTER SYSTEMS SPECIALIST (01/1995 - 10/1995)
ANALYST I (01/1994 - 01/1995)
Provided comprehensive technical support to a large internal
and remote user base.
KEY ACCOMPLISHMENTS:
* Pivotal resource on major modernization project to
migrate environment from 3270 dumb terminals to Windows for
Workgroup workstations running under Citrix.
> Evaluated and selected laser printers and specialty
keyboards and keypads, choosing products that enabled
tellers to work faster yet more comfortably.
> Networked printers and workstations and integrated
legacy applications.
> Researched and implemented Winrunner as a test
solution; wrote test scripts to test all applications from
an end-user standpoint.
> Successfully migrated 140+ MS Mailboxes from Netware to
Windows NT.
EDUCATION
University of Georgia, Athens, GA
B.S., Finance (Computer Information Systems Minor), 1991