Arthur Corso, Jr.

1502 South Lakeside Drive, 111- N, Lake Worth, FL 33460

ac5a0b60@westpost.net www.linkedin.com/in/a
c1502 561-324-2993 | 561-629-7324
*Accounts Executive* Management * Health Care Professional *
Call Center Operations ~ Project Management ~ Sales & Business Development ~ Tra
ining Development
Results-driven, customer-oriented Executive with proven skills, accomplishments,
and experience developing highly effective call center operations and additiona
l experience overseeing health care teams. Accomplished in project management wi
th a track-record leading large-scale initiatives that streamline processes, imp
rove efficiencies, and increases customer service levels. Motivational leader an
d "hands-on" Manager that handles multiple responsibilities simultaneously in a
fast-paced and time sensitive environment. Outstanding leadership and communicat
ion skills with the ability to develop trusting relationships through integrity,
professional character, and industry expertise. Proficient in Microsoft Office
(Word, Excel, PowerPoint, Access, and Outlook). Additional capabilities include:
~ Staff Development and Training ~ Call Center Report Analysis ~ Call Center P
rocess Improvements
~ Strategy Implementation ~ Performance Management ~ Underwriting & Insurance
Examinations
~ Corrective Action Plans ~ Sales & Business Planning ~ Change Management
~ Budget Analysis / Negotiations ~ Work Flow Analysis ~ Licensed Florida Para
medic ,Health Care
RECENT ACCOMPLISHMENTS
* Used analytics for understanding goal performance (KPI's) to drive productivit
y and automate performance.
* Successfully increased patient, client, customer database by 30% through techn
ical professional teams.
* Extraordinary ability demonstrated in design and implementation of call center
process improvements with new and updated processes and procedures, resulting i
n reduced error rate and an increase in call quality.
* Built a collaborative and communicative call center working environment betwee
n management and staff, by conducting work-outs, identifying gaps and redundanci
es, and improving processes and work flow.
* Strong time management experience with the ability to perform multiple simulta
neous tasks based on priority.

PROFESSIONAL EXPERIENCE
PDS HEART - CARDIONET, INC., West Palm, FL 2004 - 2010
CCT / Paramedic , Clinical Operations Supervisor
* Demonstrated ability in formulating, establishing, and implementing standard o
perating procedures (SOPs).
* Administered fiscal operations, which included: ordering, employee costs, and
anticipating call volume.
* Established work schedules and assignments for staff and promoted employee com
munications.
* Used research methodology, statistical metric data breakdowns, as well as comp
uters to access or retrieve data.
* Promoted "Peak Employee Performance" to minimize employee lateness and promote
employee attendance.
* Expertly initiated call center strategies to avoid and monitor for EEO harassm
ent and discrimination issues.
* Consistently ensured the building and developing of a high performance corpora
te friendly teamwork culture.
* Encouraged respect and dignity in the workplace in compliance with corporate p
rocedures and employee handbook policy practices. Processed ADP Employee Time Sh
eets, Employee performance evaluations.

YAHOO BUSINESS SOLUTIONS-DIXIE PRODUCTS, Lake Worth, FL 2002 - 2004

OPERATIONS MANAGER
* Performed Online drop shipments by selling products as well as web development
to promote products.
* Demonstrated ability in building and design of products, SKU's, lot numbers, g
raphics, and inventory.
* Directed all aspects of a high-end wholesale jewelry apparel business from pro
duction, sales, and marketing.
* Started business from conception; consistently grew gross revenues; continuall
y meeting gross profit targets.
* Consistently recognized by management for annual sales increase over the previ
ous year of up to 30%.
* Fully responsible for creating wholesale collection through developing agreeme
nts and partnerships.
* Developed website for marketing and sales promotion as well as premiering the
newest collection.
* Implemented multiple operational procedures to increase the efficiency of prod
uction, design, and operations, which also reduced overall operating expenses an
d improving profits.
MTS PARAMEDICS, Stuart, FL 2001 - 2002
ACLS Paramedics
* Provided hospital transport of neonates, pediatrics, and adults while administ
ering advanced life support.
* Responded to emergency calls, assessed the patient's condition, and provided i
nitial medical treatment, such as: medication administration, IVs, advanced airw
ay support, cardiac support, and minor surgical procedures.
* Worked closely in the field under the medical supervision of Doctors, who were
back at the hospital.
* Transported patients to hospitals where reported to the staff of the Emergency
department actions taken and observations of the patient.
INSURANCE MEDICAL REPORTERS, Miami, FL 1999 - 2001
Paramedic Examiners
* Conducted and processed medical exams on behalf of insurance companies underwr
iting requirements.
* Consistently visited people in their home and conducted medical examination re
lated to insurance claims.
* Led the charge in interviewing patients, measuring, and recording patient's vi
tal signs, such as: pulse rate, temperature, blood pressure, weight, and height,
and record information in patients' charts.
* Gathered patient charts, scheduled appointments, admitted patients, provided r
eferrals, and answered phones.
* Proficiently scheduled patient medical appointments and other screening/imagin
g/diagnostic procedures.
MARTIN MEMORIAL HOSPITAL, South Stuart, FL 1997 - 1999
Paramedic Supervisor
* Assisted in the provisioning as well as the coordination and implementation of
emergency medical care.
* Supervised civilian Paramedics and participated in responding to emergency med
ical requests, making diagnosis, and providing emergency medical treatment in ac
cordance with protocols established by the state.
* Conducted quality assurance reviews and programs in order to comply with regul
ations and standards.
* Assured Paramedics and Police Officers received appropriate training and certi
fication in the various areas comprising pre-hospital emergency medical care; pr
ovided training and recertification, as needed.
* Recruited and recommended the hiring of civilian Paramedics; participated in t
he definition and interpretation of standards of practice for Paramedics.

Dr.Ravi Pandey M.D , Internal Medicine, www.metcare.com

1993-1997
Humana Urgent Care Coordinator - Paramedic
* Assisted the MD's in an urgent care setting , Triage, Pt. assessmen
t , charting , I V's , EKG's Injections
Wound care , post care medical follow up coordinator , Lab technici
an , CPT, ICD9 lab coding , Process
Blood specimens, centrifuge , lab shipping , Prescription call ins
.

INSURANCE MEDICAL REPORTERS, Staten Island, NY 1991 - 1993

Contracting Branch Manager
* Analyzed the client's age, family background, and current health problems usin
g insurance software.
* Created reports using a software database that is directly connected to the in
surance company's mainframe.
* Worked hand in hand with other Insurance Agents, sales staff employees, and Da
ta Entry Clerks.
* Performed Internet research, which involved getting on the web and looking thr
ough various research websites that can bring up important information involving
the prospective client's driving records, credit scores, and other vital statis
tics.
CITY of NY - FDNY -EMS PARAMEDICS, Bayside, NY, 1974 - 1989
Paramedics
* Experienced with 20 plus years EMS health care industry, customer, client and
patient services.
* Received numerous Employee of the Month awards for outstanding contributing se
rvice.
EDUCATION
* Life Skills Corporate Management Training Courses, 2004, 2005
* Customer Service Corporate Training, 2004 , 2005 , 2006
* Florida Licensed EMS ACLS Paramedic / CCT (15 + years), 1996
* DOH, Tallahassee, FL, Active Lic. # PMD 16987 15 years )
* Life Skills - Corporate Supervisor / Managerial Seminars, 2003, 2004, 2005 , 2
006, 2007
* ACLS Instructor, Pals Provider, 1999
* PHTLS Trauma Instructor & Provider, 1998
* Albert Einstein College of Medicine, AS - Emergency Medicine -Health Services
Admin, 1978
* New York, New York, NYS Paramedics License # 031804
REFERENCES
Tracey Cephus
Pacemaker Technician
Cardio Net
"Arthur is very detailed oriented and was always helpful when called."
February 24, 2010

Kevin Wright
Network Administrator I
Cardio Net
"Arthur is a seasoned professional that brings a great deal of multifaceted expe
rience to the table. Arthur takes his supervisory role in Patient Monitoring ver
y seriously, while maintaining a calm, suggesting even the most stressful situat
ions can be resolved thoroughly and timely. He shows tremendous gratitude to tho
se he works with while keeping them on their toes. I have learned a lot from thi
s gentleman and any company would be gaining and indelible asset when adding him
to their team!!"
April 28, 2010

Craig Titton
Project Manager (Contract Position), Large Phase I Center, CRO
"It is a genuine pleasure and honor for me to recommend Arthur Corso for any po
sition he seeks. I have worked with Mr. Corso, while Project Manager for a Phase
I clinical research center. Arthur was the "main contact / liaison for Cardio n
et, and our facility. During my projects with Arthur and Cardio net, I came to k
now and appreciate him. Very goal oriented, always delivered cardiac devices, an
d team members for our research trials within time frames. Every member of his t
eam being the best in the industry, due to Arthur's complete knowledge of teleme
dicine, a creative problem solver, along with extreme attention to detail, Arthu
r is keenly devoted to his profession, and a joy to be around, working on the ma
ny clinical research projects we utilized his organization for. In closing, let
me say I have no hesitation in recommending Arthur Corso for any position pertai
ning to the medical field. I feel confident he would be an asset to your organiz
ation."
April 30, 2010
Jeff Flacker
Clinical Operations Mgr., CardioNet
"It has been my pleasure working with Arthur over these past 5+ years. He is a v
ery dedicated employee that truly cares about patients & people & will not rest
until the job gets done."
May 26, 2010
Charlie Alvarez
Executive Vice President, CardioNet
"I had the pleasure of working with Arthur at CardioNet during some very challe
nging times. Arthur always exhibited cool under pressure and always acted in the
most professional manner. I highly recommend him for his passion and leadership
ability."
June 26, 2010