________________________________________5-10 Briarcliff Drive South * Ossining,

NY 10562
(914) 610-1627 * ksd5f61c@westpost.net

Solutions-focused M.B.A. in Human Resources Candidate eager to offer 15 years of

proven Business Support, Team / Morale Building, Payroll Management, and Indivi
dual / Group Instruction experience, as well as solid knowledge gained from rece
nt academic endeavors, toward optimizing a progressive employer's success.
________________________________________PROFILE OF QUALIFICATIONS
* Top performer who makes decisions to reflect positively on business efficiency
, corporate well-being, and client satisfaction, including supporting quality st
aff recruitment that encourages low turnover rates and superior diversity.
* Integral leader who excels at leading individual and group instruction for a v
ariety of business and personal support topics, along with contributing skills i
n boosting morale, improving communication, and encouraging key feedback.
* Ambitious self-starter who plans, prioritizes, and manages tasks to optimize w
orkflow and enhance productivity.
* Recognized for job performance excellence with multiple commendations from cus
tomers for outstanding service.
* Achieved status in Verizon Communications' "Diamond Club" as one of the top se
llers nationwide.
________________________________________
KEY AREAS OF EXPERTISE
Team Building / Training Individual / Group Instruction Business Communications
Strategic Analysis / Planning Payroll Processes / Management Client / Customer R
elations
________________________________________
EDUCATION & RELEVANT COURSEWORK
M.B.A., Management in Human Resources (July 5, 2010) UNIVERSITY OF PHOENIX
B.A., Behavioral Science (May, 1995) CONCORDIA COLLEGE
Strategic Planning & Implementation * Finance & Accounting
Resource Optimization * Maximizing Shareholder Wealth * Business Law * Marketing
Human Capital Development * Strategic Implementation & Alignment * Managerial De
cision-Making
Transformational Leadership * Forces Influencing Business in the 21st Century *
Human Resources Problem-Solving
________________________________________
PROFESSIONAL SYNOPSIS
Customer Service Representative
VERIZON COMMUNICATIONS, INC. 2000 - PRESENT
* Apply dynamic leadership talents toward directing all facets of customized tel
ecommunications services per client specifications, including demonstrating shar
p analytical abilities toward evaluating billing concerns to rectify key issues.
* Interface among diverse clientele to promptly respond to service challenges to
ensure high-quality customer relations.
Occupational Assistant
PATHWAYS, INC. 1999 - 2000
* Contributed strong communication skills toward directing instructional efforts
for mentally disabled adults, including handling comprehensive staff payroll ma
nagement to guarantee seamless organizational processes at all times.
* Played a vital role in building and sustaining positive resident relations by
teaching effective time management.
Mental Health Worker / Small Group Therapist
RYE PSYCHIATRIC HOSPITAL 1995 - 1999
* Utilized broad scope of industry and professional services knowledge to co-run
a small therapy group for teens and adults, along with assisting mentally ill p
atients with adult daily living skills to optimize mental health services.