Applications System Administrator

____________________SUMMARY____________________
I have spent the last sixteen years of my career in hospitals working my way up
from a desktop tech to an applications system administrator.
Although in my last position I was responsible for three major hospital systems,
my main responsiblity was with with Sovera for HIM and later included PFS (elec
tronic document management).
My Sovera for HIM experience for the first five years included participating as
the main hospital lead in the initial installation, user maintenance, desktop in
stallations, help desk calls, customer satisfaction follow-ups, system-wide moni
toring including all servers as well as workflow and interfaces, and both hardwa
re and application upgrades.
During the last three years, the system was brought under the IT Department and
most of the server reposnsibilities were transferred to the server team and remo
te access transferred to the Citrix team.
My "official" training included one week of FileNet Administration in Chicago, I
L and three weeks of Sovera Systems Administrator at CGI in Fairfax, VA.
My work ethic is high and strongly believe in teamwork and sharing of informatio
n (cross-training). I created a "simplified" step-by-step procedure manual that
included many of the issues/solutions the Sovera Administrator would encounter
in the day-to-day monitoring of the system.
____________________EXPERIENCE____________________
2001 to 2008 - Applications System Administrator
Community Hospital (CFNI), East Chicago, IN
Involved in Project Management of both initial implementation and application up
grades for multiple systems including Electronic Document Management.
Responsibilities included daily monitoring and troubleshooting of systems, inclu
ding servers, interfaces, workstations and users; version upgrades and patches;
development of training and procedure manuals; communications and coordination w
ith vendors, supervisors, department heads and I.T. staff.
* Dedication to my work and willingness to learn. I often asked to have added tr
aining in related fields (interfaces, Crystal Reports, etc.) so I would be bette
r equipped to integrate different areas of the application and better serve our
customers.
* I was always on the lookout for ways to save money, and did submit several, wh
ich by overall standards was not much, was enough to pay my salary each time for
the year.
1994 to 2001 - System Administrator
Methodist Hospitals, Gary, IN
After five years as a desktop tech, I was promoted to the System Administrator r
ole for the Occupational Health Department. In this position I was responsible f
or all facits of the system including, installation, toubleshooting, monitoring,
user maintenance, reports, and training.
____________________EDUCATION____________________
1967 - B.S., Business Administration
Indiana University, Bloomington, IN
____________________HARDWARE AND SOFTWARE____________________
* Internet Explorer
* E-Mail
* MS Publisher
* MS Word
* Management Information Systems
* MS Project
* MS Outlook
* MS Office Professional
* PC Anywhere
* AS/400
* Windows NT/98/2000/XP/2003
____________________LICENSES____________________
____________________TRAINING____________________
Sovera System Administration
Two week training for System Administrators of the Sovera for HIM and PFS produc
ts.
CGI, Faifax, VA
2005 to 2005
FileNet System Administration
One week intro course of FileNet System Administration
FileNet, Chicago, IL
2001 to 2001