ROSALYN M.

MICHELS
4460 Milton Ave
Camillus, NY 13031
Home: (315) 320-4269
rmd4beaa@westpost.net
Positive team player who understands diversity and acts with integrity and accou
ntability. Consistently provides excellent customer service internally and exter
nally. Highly organized with the ability to multi-task.

PROFESSIONAL EXPERIENCE
Community General Hospital
Patient Transportation Assistant-Volunteer 10/2010-present
Responsible for transportation of patients from within the hospital to their veh
icles.
Clerical Assistant-Volunteer, Medical Services Office 12/2009-6/30/2010
Copy, collate and send mailings, to maintain a productive office compliant with
Joint Commission Standards. Deliver mail to physicians' offices.
* Assembled and mailed 100 correspondence items per day.
The Hartford, Syracuse, NY
Ability Analyst, Long Term Disability Department 08/1997-12/2009
Performed annual reviews on a caseload of 1,000-1,200 Long Term Disability claim
s to ensure they met policy provisions for continued payment. Contacted physicia
n offices for current treatment date, and requested additional medical informati
on when necessary for review for further benefits. Copied and faxed claim inform
ation to life claims unit upon request.
Communication Skills:
* Provided consistent quality customer service on claims of other employees in a
ddition to those assigned to me. Explained benefit calculations concisely.
* Persuaded claimants to sign up for electronic transfer of monthly benefit paym
ent, contributing to an office target goal of 75% of claims in the office.
* Interviewed assigned claimants to obtain information about their disabling con
dition, for further claim review.
* Negotiated repayment plans with claimants on overpaid claims.
* Conducted job shadowing of my position to a new employee, described process of
reviewing mail and handling daily backlog items.
Organizational and Writing Skills:
On a caseload between 1,000-1,200 claims:
* Compiled and updated accurate medical and financial information on a database.
* Managed mail and diary inventory within three to five business days.
* Scheduled annual reviews to ensure that daily work was completed timely.
* Prepared and sent letters to claimants that contained detailed summary of medi
cal findings based on their office notes, to explain ineligibility for benefits
according to policy provisions.
* Wrote letters to claimants that explained reason for termination of benefits d
ue to maximum duration of benefits reached.
Technical Skills:
* Adept at learning database systems that were owned by the company
* Trained new employee the systems and how to reassign claims to the department.
* Possess working knowledge of Word and Excel spreadsheet applications.
Award:
Individual Performance Award for assisting another department with phone calls.

EDUCATION

B.A., English, State University at Oswego, Oswego, N.Y.