SYLVIE DIDEROT PONNOURADJOU

* : 104 Harnden Avenue, 02472 Watertown, MASSACHUSETTS, * : Cellphone : 617 775

4431 Home : 781 583 1637
* * : spd0bc42@westpost.net .
QUALIFICATIONS PROFILE
(letter of recommendation upon request)
________________________________________
CREDIT ANALYST - MAC COORDINATOR - BACKUP OF TEAM MANAGER - TPC CHAMPION:
AMERICAN EXPRESS, CORPORATE CARD FRANCE - 1998 TO PRESENT (CALL CENTER).
(Name of the manager PATRICK CORRADO : p.corrado@free.fr cell +33 1 692 39 25 04
).
10 years record of dedication and dependability reinforced by consistent "exceed
s expectations" ratings on performance reviews and multiple honors.
* Handle all client service issues within capacity.
* Risk assessment for delinquent customers, forecasting, budget report and meeti
ng outcome, conference call, supported and collaborated with the team manager.Tr
ain staff in use of company systems, applications and software upgrades.
* Collect funds from delinquent customers. Loss Prevention, balance sheets & inc
ome statements analysis. Provide technical support for 40 users & ensure proper
maintenance of workstations, printers and all peripherals. Troubleshooting in te
chnical issues in general (Mac coordinator performances).Statistical analysis, f
iling & data entry (Tpc Champion's tasks).Repeatedly received the award for exce
llent job performance and customer service.
* Displayed a positive, helpful attitude on a daily basis that was consistently
praised by co-workers, customers and employers alike.
* Implemented new templates of client reminder letter for collecting funds.
PROFESSIONAL EXPERIENCE________________________________________
* ACCOUNTING ASSISTANT : CONSORTIUM JURIDIQUE (Paris) 1994-1996:
Payroll, data entry, billing, reception, income tax.
* SEASONAL WORKER : during every summer holiday from 1991-1998
Technical help desk : Credit Lyonnais (France) : summer 1994
Assisted with troubleshooting in technical issues.
Bank Clerk (France) : Credit Lyonnais, Caisse d'Epargne, Banque IndoSuez, UAP
Assurance. Cash withdrawal, check deposit, money order, wire transfer, checkbook
order, calendar.
EDUCATIONAL BACKGROUND________________________________________
* Mastery of English - 2003, Wall Street Institute, Paris (France), with congrat
ulations of the Jury.
* Bachelor (equivalent certificates) in Financial & Accounting - 1998, Ecole Nat
ionale des Arts & Metiers, Paris.
* Bachelor in Computer Science (not graduated) - 1991 to 1993, University of Vi
lletaneuse, Paris XIII.
* Baccalaureat in Science (High school) - 1991, Jean Jacques Rousseau High Schoo
l, Sarcelles (France).
TECHNOLOGY________________________________________
* Certification of Excel, Word and Powerpoint - 2005 (Paris).
* Skilled at operating computerized scanners, printers and fax.
* Computer skills : Window XP, MS Office : Microsoft word, Excel, Powerpoint. La
nguages : Turbo Pascal, C++.