KEITH PERRY

4030 Ashford Dunwoody Road

Atlanta, GA 30319
772-634-0556
kpd0271e@westpost.net

OBJECTIVE A position with an organization where experience, skills and abilities

in areas related to sales, service and operations management would be of value.
QUALIFICATIONS Over 25-years experience in all aspects of management and operati
ons, sales and service within a retail environmentaPersonnel management, hiring
and supervising and benefits administrationaOverseeing operations including sche
duling, floor planning, advertising campaigns, and customer relationsaAssisting
with contractor remodels aManagement of office and all related functions includi
ng database management, maintaining supplies and inventory of products/supplies
aCoordinated shipping and receiving of inventoryaManaged extended warranty progr
ams.
EXPERIENCE
Service and Operations Manager, PRO-TECH APPLIANCE SALES AND SERVICE, Ft. Pierc
e, FL March 1996 a" June 2010
Duties included maintaining smooth overall operations of office, sales and serv
ice departments within a retail environmentaHandling ordering, display and rotat
ion of merchandise in the showroomaScheduling installation and service callsaWor
king with clientele to ensure high level of customer serviceaResponsible for per
sonnel hiring and all related issued...Used computers for daily input of orders
and database management.
Service Manager, SEWELL APPLIANCE SALES AND SERVICE, Atlanta, GA. October 198
5 a" September 1995
Started with Sewell Appliance as a service technician and worked into a managem
ent position within 3-years. Responsibilities included providing excellent cust
omer service within this high end retail establishment...Developed inventory con
trol systemsaDesigned logo and managed sales and marketing campaigns including a
dvertising layoutaWorked with contractor and design trade in kitchen remodelinga
Introduced computerized systems to the businessaMaintained parts and appliance i
nventoriesaManaged sales departmentaWorked as lead technician in situation where
customer relations of the greatest importance.
Service Technician/Service Manager, JETSON APPLIANCE SALES AND SERVICE, Ft. Pie
rce, FL. 1979 a" 1985
Responsible for the development of the service department from initial start-up
aHiring technicians and office personnela.Handled benefits administration projec
tsaDeveloped management and inventory control systemsaOrdered appliance parts fo
r inventoryaMaintained high standard of service quality for the service departme
nt for organization which in now South Floridaas leading, privately held applian
ce dealer.
REFERENCES Available upon request.