Mary Ann Clarke

Chicago, IL
mcd01972@westpost.net
Mobile: (773)-510-8129
PROFESSIONAL EXPERIENCE
CLARKE ENTERPRISES
Chicago, IL
Human Resources Consultant
12/2008/-PRESENT
Provide guidance and counsel to clients in employee relations/labor relations, H
R legal compliance, management development, policy & procedure development/inter
pretation, and career development.
*Provide coaching and counseling for clients for policy/procedure development, p
erformance management/performance improvement plans, organizational design and s
hort term departmental objectives.
THE HOUSING AUTHORITY OF COOK COUNTY
Chicago, IL
12/2008-7/2009
Human Resources Director
Key interface with Executive Staffs for HR consultation on multifaceted HR relat
ed issues. Directs and provides skilled expertise in personnel administration, e
mployee relations, labor relations, employee benefits, training and development
and dispute mediation.
*Oversees development and implementation of training programs.
*Oversees compliance with employment services regulatory compliance.
*Directs activities associated with benefit plans of agency employees.
*Trains managers on all policies and procedures and assures that HUD governmenta
l regulations are followed.
*Directs implementation of actions needed to comply with legislative changes aff
ecting departmental programs, services and policies.
*Responsible for staffing all departments.
NATIONAL EXPRESS CORPORATION,
Warrenville, Illinois
1/2002 - 11/2008
Premier Transportation Company with 2 major subsidiaries Durham School Services
and Stock Transportation which provides quality transportation and customer serv
ices over 29 states and 2 Canadian provinces.
Area HR Director
Drove strategic direction on Employee Relations/Labor Relations for Sr. Vice Pre
sident and 4 Vice Presidents across an 11 state area with impact to 3200 employe
es.
Created HR processes for Management critical to new business acquisitions and me
rgers. Provided an organizational structure for the executive team important for
an efficient and effective roadmap and introduction to new employees and to the
community.
*Designed Federal/State statue guide for multi-state Managers that provided an a
ccessible resource for Management problem-solving.
*Developed and provided leadership training for Managers and techniques for crea
ting a union free work environment, which is also progressive and positive.
*Negotiated contracts that expanded the Company-Management Rights. Balanced the
needs of competing strategies and interests between Management and employee.
*Designed the first HR monthly Employee Relations conference calls with multi-st
ate General Managers/Regional Vice Presidents utilizing WebEx training, which re
ceived positive feedback from Senior Management.
*Developed Performance Improvement Plans/Corrective Action processes for Manager
s/Regional Vice Presidents that provided employee relations tools which assisted
in shaping a winning team atmosphere.

AMERITECH HEADQUARTERS
Chicago, IL
4/1995 - 12/2000
Ameritech, now known as AT&T has 310,070 employees worldwide. Leading U.S. provi
der of local and long distance voice services; the nation's largest directory pu
blisher and WI-FI providers.
Sr. Human Resources Manager
Provided leadership to team of 5 HR Generalists delivering critical HR services
to management such as career progression, EEO/ADA litigation, labor contract pol
icy interpretation, and management development.
*Designed first career progression model for Management that identified, develop
ed, promoted high potential employees on track for future key leadership positio
ns.
*Selected as an HR subject matter expert by executive team for company wide acqu
isition/merger teams resulting in organizational reengineering initiatives and i
mplementation of new company structure.
*Developed effective needs analysis that resulted in the development of new job
positions critical in attracting highly sought after talent.
*Led team of HR Generalists that partnered with management leading to significan
t decrease in union grievances by conducting proactive management techniques.
GENERAL MOTORS
Detroit, MI
1/1990 - 4/1995
World's largest automaker with approximately 266,000 employees globally. Manufac
tures its cars and trucks in 35 countries. Cadillac Motor Car Assembly; Truck &
Bus Headquarters- Pontiac West/East Assembly.
Human Resources Manager
Administered employee relations, labor relations, and HR generalist services to
(4) four car/truck divisions of General Motors. Developed departmental standard
operating procedures.
*Participated on contract negotiation team for Gear & Axle parts division which
ultimately became new company (spin-off from General Motors).
*Worked with corporate counsel on research and preparation of company position r
egarding lawsuits. Successfully represented company in EEOC lawsuits. Significan
t reduction in number of EEOC cases occurred from 1993 through 1995.
*Partnered with safety department on training for accident prevention, hazmat aw
areness.
*Identified, develop, and delivered supervisor training on areas such as: identi
fication of drug use in the workplace, workers compensation management, sexual h
arassment prevention, absenteeism control, progressive discipline.
*Participated in the HR administration of reduction in force activities as a res
ult of plant shutdown (layoffs, transfers-Pontiac West Assembly).
*Evaluated processes to improve employee morale.
*Participated in government hearings or investigations, including EEOC, FSLA.
*Developed operational standards that established consistent application of poli
cies for management to implement.
EDUCATION
Masters, Business Management; B.A., Educational Psychology
University of Michigan, Ann Arbor, Michigan
Pursuing SPHR Certification
National Member -Society for Human Resource Management