Raj Padmanabhan

(Senior Technology Consultant/Project Manager/Channel Sales)

716 Miller Avenue
South San Francisco, CA 94080
EMAIL: RAJPAJ@YAHOO.COM
650-243-7383
RELEVANT EXPERIENCE
Raj has 11+ years experience within technology consulting involving CRM, SOX and
Call center technologies. Strong Project management skills in performing assess
ments, requirements gathering, design, implementation, testing and training. Big
4 experience and knowledge of consumer products and financial services. Rajs ex
perience includes business development and leveraging his global network to meet
business goals.
Raj has performed business development activities in California and has a vast n
etwork of C-Level contacts. He has successfully landed new clients and grown exi
sting accounts as part of his responsibilities.
Some Major Clients: Shinsei Bank, Barclays Global Investors, ToysRus, Sony Compu
ter Entertainment America, Hitachi Data Systems, MetLife, Credence, Caf Press, B
igFix, Clean Energy Fuels, Citigroup, EMC, Pitney Bowes
TECHNICAL SKILLS
Siebel (Multiple implementations) Salesforce (recently completed Admin boot-camp
)
Call Center processes and systems Compliance Manager Software (SOX)
Sarbanes-Oxley BS 7799 Information Security Standards
Cisco IP Software Speechworks
EDUCATION
BA Environmental Studies/Economics (Washington University, St Louis)
Advanced Project Management Program (University of California, Berkeley)
US CITIZEN
Experience highlights
DistanceVision, Inc. (Boston, San Francisco, NYC)
Senior Consultant (August 2010 to present)
Providing CRM Strategy and IT contractor services to Healthcare software st
artup.
Wipro Technologies (East Brunswick, NJ)
Senior Consultant (2009 July 2010)
Experienced consultant in the CRM practice at Wipro Technologies with a focus on
end-to-end implementations of Siebel CRM. His clients include Fortune 500 compa
nies including Citigroup, Pitney Bowes, and EMC. He has strong functional skills
and has been managing client relationships as well as performing hands-on imple
mentation.
Frank Rimerman & Co. LLP (San Francisco, CA)
Manager (2006-2008)
Managed and lead a team managing multiple Sarbanes-Oxley projects with leading B
ay area startup companies. He performed IT strategy consulting with private comp
anies seeking outsourcing assistance, software upgrades and assistance with Pre-
IPO governance. He as responsible for business development activities including
Firm partnership with Intacct Corporation and PacketMotion. Joint activities wer
e conducted at trade shows and through LIVE web seminars. He also performed eval
uation and walkthrough of JSOX requirements for mobile software company seeking
to go public on TSE
Toys R Us Japan (Tokyo, Japan)
Consultant (08/06 10/06)
Key IT consultant facilitating Sarbanes-Oxley preparatory service for the Japane
se office of Toys-R-US.
Protiviti (San Francisco, CA)
Manager (04/05 07/06)
Team leader managing multiple Sarbanes-Oxley, SAS 70 and Outsourcing Risk Manage
ment IT projects. He lead a team of consultants and seniors performing in comple
tion of management test work based on SOA 404 on 6 full life-cycle projects. Res
ponsibilities included leading team and managing the SAS 70 preparation process
for wireless startup company, which included: definition of objectives, control
documentation, control design, preliminary internal testing, and service auditor
management.
Key IT manager facilitating Sarbanes-Oxley preparatory service for a leading sem
iconductor test equipment manufacturer requiring support in 5 international loca
tions. He also assisted an internet company in developing RFI and RFP on behalf
of client seeking to change technology outsourcing. Performed evaluation of tech
nology providers and assisted client in selection of new technology partner.
Shinsei Bank (Tokyo, Japan)
Project Manager (2001-2004)
Shinsei Call Center is recognized by Gomez Advisors (2002) for top ranking in cu
stomer service for Japanese Retail banks. Raj conducted CRM process reviews for
a call center in the IT and Channel Management Division. He was responsible for
ensuring the implementation of continuity of business plans and service level ag
reements, where he served as a liaison between operations team and technology ve
ndors like external vendors such as Speech works, I-Flex and Interactive Intelli
gence. He implemented daily MIS reports with the key criteria of customer metric
s aggregated using Siebel. Other responsibilities included: conducting audits of
IT activities as a member of Information Security task force; Involved in imple
mentation of IT security framework based on BS 7799 standards. The software env
ironment included: Siebel, Windows NT, Speechworks, Cisco IP Software, and Inter
active Intelligence
PwC Consulting (Falls Church, VA)
Senior Consultant (1999-2000)
Involved in CRM and call center project engagements as a business architect and
experienced consultant. He deployed CRM best-in-breed solutions, including Kana
and Siebel for Sony PlayStation call center (Foster city). He completed Siebel
end-user training for call center modules.
Published a white paper on PwC Knowledgebase titled, Leveraging Automated Email
Response Systems for your Enterprise, and distributed in various PwC engagements

Arthur Andersen Business Consulting (Houston, TX and Vienna, VA)

Consultant (1997-1999)
Developed business case scenarios, process flows and call center strategies for
Fortune 500 and government clients. He was a key team member of the internation
al call center integration of Global Andersen Shared Services group. He establi
shed relationships for clients with several vendors during CRM software selectio
n.