CAREER OBJECTIVE:

To obtain a challenging position with a professional organization that will use

my expertise and knowledge to the fullest extent
AREAS OF EXPERTISE:
Social Work Case Management Knowledgeable of MDSas
Interdisciplinary Team Management Intake Interviews Insurance Verification
PROFESSIONAL EXPERIENCE:
12/97 - Present SOCIAL SERVICES DIRECTOR Miller's Merry Manor, Mooresville, IN
Responsibilities include: assures the psychosocial needs of residents in a 96-be
d long term care facility are met; manages part-time Social Service Designee; co
mpletes MDS's and required supportive documentation; responds to resident/family
complaints; co-ordinates behavior management program; manages referrals to outs
ide agencies; co-ordinates dental, podiatry, optometry, and psychiatry services;
provides back-up assistance in Admissions Department, including handling teleph
one and walk-in inquiries, facility tours and emergency admissions
6/97 - 12/97 PATIENT COORDINATOR Indiana Hand Center, Indianapolis, IN
Responsibilities included greeting and checking in all patients in a busy, 10-ph
ysician practice; verifying and updating demographic and insurance information;
totaling charges; collecting payments; assembling charts for new patients; gener
al front desk duties
7/94 - 3/97 CASE MANAGER Rehabilitation Hospital of Colorado Springs,
Colorado Springs, CO
Responsibilities included coordinating care of 12-17 patients in a 60-bed in-pat
ient facility; worked on acute and sub-acute (LTC) units; received and coordinat
ed input from interdisciplinary team members into a comprehensive treatment plan
for each patient; interacted with doctors, nurses, dieticians, pharmacists, soc
ial workers, and physical, occupational, speech and recreation therapists; inter
acted with numerous community agencies to locate and arrange services for discha
rge; prepared weekly team conference reports; performed insurance pre-cert/re-ce
rtification and utilization management; participated in CARF and JCAHO accredita
tion
10/93 - 7/94 PATIENT SERVICE COORDINATOR Rose Rehabilitation, P.C., Colorado Spr
ings, CO
Responsibilities included managing front desk of an out-patient facility with 7
therapists; directed the activities of 2 rehab technicians; performed ICD-9 codi
ng; answered phones and general front desk duties
9/91 - 10/93 CASE MANAGER Rio Vista Rehabilitation Hospital, El Paso, TX
Assigned to 35-bed neurological unit where average length of stay was 6 weeks; r
esponsibilities included those listed above for Rehabilitation Hospital of Color
ado Springs
5/91 - 8/91 CASE MANAGER Area Agency on Aging, El Paso, TX
Developed and implemented a comprehensive case management system for seniors, in
cluding specialized forms, procedures and filing systems; communicated with case
workers in a 300-400 mile area; monitored services provided including home heal
th, meals, durable medical equipment, medications and transportation; prepared m
onthly narrative and statistical reports
8/87 - 5/91 BEHAVIORAL SCIENCE SPECIALIST, U.S. Army, Dept. of Psychiatry, West
Germany
Conducted intake interviews for in- and out-patients; managed cases; recorded an
d researched child abuse allegations; co-facilitated offender's group; made bi-m
onthly presentation of cases to Family Advocacy Case Management Team

EDUCATION:
Bachelor of Science Degree in Psychology, 1986
Ball State University, Muncie, IN
Behavioral Science Specialist Course, 1986
U.S. Army Academy of Health Science
Professional Advancement Certificate in Gerontology, 1996
University of Colorado at Colorado Springs
REFERENCES:
Available upon request