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PAUL DEBAKER

42 Naticook Avenue Litchfield, NH 03052 603-42


4-1935 pdb6c184@westpost.net
OPERATIONS DIRECTOR/TRAINING AND DEVELOPMENT SPECIALIST
Growth Strategies / P&L / Business Development / Customer Satisfaction / Multi-S
ite Operations
Startup & Turnaround / Cost Control / Training & Development / Process Improveme
nt / Budgets
Utilizing solid operational skills, I excelled at leading multiple organizations
to increase sales, profits, and market share in intensely competitive service e
nvironments. I have an outstanding track record implementing aggressive busines
s strategies that differentiated my product/service, contained costs and improve
d bottom-line results, while ensuring that my teams delivered the highest qualit
y service to our customers. Further competencies include:
* Building and leading operations and sales teams to higher levels of success
* Driving positive change throughout the organization to improve performance
* Enhancing business practices for greater efficiency and continued growth
* Creating cultures committed to continuous improvement and excellence
* Establishing and maintaining strong client relationships and satisfaction
My BS in Health and Physical Education/Recreation/Exercise Physiology is from th
e University of Rhode Island. I have been described as being very detail-orient
ed, success driven but fair, extremely organized, and as a manager who customize
s his management style to each individual associate for maximum performance.

SELECTED ACCOMPLISHMENTS
-Instituted aggressive business development strategy, driving revenues 20% over
previous year. Revenues at Workout Club had flattened out due to lack of proper
ly trained managers and budget accountability. Implemented plan to generate mor
e leads, increase business referrals, and develop management/sales teams.
-Crafted and introduced effective new training regimen. The Workout Club lacked
an effective training and development program, causing high turnover among sale
s and management employees. Created and implemented training programs and modul
es for progressive learning, incorporating into formal structured classes for st
aff. Enabled new employees to take on assigned responsibilities within first tw
o weeks.
-Overhauled under-performing unit operations, improving profitability 140%. Bal
ly's Revere club was performing poorly with low revenues and high expenses. Ins
tituted aggressive plan focused on staff and management development and expense
control, along with more personal accountability. Increased bottom-line contrib
ution from $500K to $1.2M annually and won Elite Performers Award.
-Led new revenue stream startup, growing to $500K+ annually by month three. Ass
igned task of building a personal training department from scratch within the se
ven newly acquired Bally's facilities. Interviewed, hired, trained and develope
d seven new Personal Training Directors and five trainers per club. Built the b
usiness from zero to generating $5K - $7K per club per month within a three-mont
h period.
CAREER OVERVIEW
Workout Club and Wellness Center ($6M health and fitness organization), Regional
General Manager - 2009. Recruited to direct operations for all five wellness c
lubs in New Hampshire. Responsible for budget accountability, sales, staff deve
lopment, customer service and training. Led staff up to 100 with $3M operating
budget.
Bally Total Fitness. $1B national health and fitness operation.
-Area Manager - 2007 to 2009. Held overall management responsibility for three
clubs with 100 personnel and $3M budget. Managed all sales and business develop
ment, staff and personal training, and facility operations.
-District Manager - 2004 to 2007. Managed all operations of seven facilities in
the New England area with 300 staff and $9M budget. Responsible for sales, bot
tom-line profitability, HR, employee recruitment, staff training and development
, and customer service. Moved to new position as part of company reorganization
.
-Area Personal Training Supervisor - 2002 to 2004. Led transition of seven Plan
et Fitness facilities into Bally's organization after acquisition. Directed sta
rtup of personal training business in new operations. Oversaw hiring, training a
nd development of staff, including trainers. Transitioned to new role as compan
y restructured.
-Earlier Career - 1993 to 2002. Held positions of increasing responsibility as
General Manager, Area Operations Supervisor and Operations/General Manager.

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