Douglas Pedersen, AIC

820 Kingsbridge Dr.

Oviedo, Fl 32765
Cell: 407-496-4672
Email: dpc2b4c6@westpost.net

SUMMARY: Broad background with 20+ years experience in the claims handling f
ield. Successfully handled all types of personal and commercial lines general li
ability, BI, auto and property losses. 5+ year's supervisory experience as a Dir
ector of Liability in Product Support. Looking to join the claims team of a lead
ing company where I can make a positive contribution to the success of the compa
ny and have opportunities for advancing my career.

EDUCATION: Broward Community College- AA in Business Administration

Insurance Institute of America- Associate in Claims (
AIC )
Insurance Institute of America- ARM 54
TRAINING: USF&G Claim School
Gallagher Bassett in house training programs
Numerous seminars and CEU accredited programs.
SKILLS: Excellent written and verbal communication skills.
Strong computer skills with Word, Excel, Office, Outlo
ok,
Lotus Notes and claims production software.
Experienced in Xactimate & MSB estimating software
Strong interpersonal and customer service skills.
Work well independently, but also a team player.
Detail oriented and capable of multi tasking.
Strong negotiation, analytical and problem solving ski
lls
Well versed in claims principles, insurance policies,
contracts and
Litigation management

LICENSING: Florida 520 All Lines Adjuster license and current CEU credits.
PROFESSIONAL
EXPERIENCE:

Specialty Group, Inc- Orlando, FL

4-2010 to present
Interim part time position handling personal and commercial lines liabili
ty and property losses for client insurance carriers, as an independent adjuster
. Responsible for investigation, damage evaluation, coverage review and negotiat
ions to final resolution as per the client's needs and requirements.
Page 2
Resume of Douglas Pedersen, AIC
407-496-4672
dpc2b4c6@westpost.net
Gallagher Bassett Services, Inc. - Orlando, FL 10-2001
to 01-2010
Corporate Claim Supervisor / Director of Liability, reviewing and guidin
g the handling of complex, major/ high dollar or sensitive liability claims. Aud
ited the liability claims handling of branch offices around the country for comp
liance with company standards and Best Practices for quality control. Responsibl
e for helping improve claims handling by making presentations to branch manageme
nt and working with senior management to improve claims handling procedures. Als
o worked any special projects as dictated by senior management. Helped reduce E&
O exposure by making improvements to claims reporting procedures. Unfortunately,
Gallagher Bassett eliminated all director positions in their corporate downsizi
ng plans executed in January 2010.
Prior to my promotion to the above position, I was a senior claim repres
entative. Responsible for successfully dealing with all aspects of claim handlin
g from start to final resolution. Investigation, scene inspections, coverage eva
luation, damage evaluation, preparing damage estimates, medical records review,
liability analysis, reserving, negotiations, retaining experts /vendors and liti
gation management were all performed as needed. Claims involved primarily genera
l liability, professional liability and auto losses for commercial clients. Thes
e losses ranged in all sizes and degrees. Damages ranging from several $100 to
$1,000,000 or more. Cervical sprains to fatalities. Minor fender dents to tota
l losses. Improved client retention by providing excellent customer service to a
ssigned accounts.

Johns Eastern Company - Orlando, FL 1

998 to 10-2001
All lines adjuster handling general liability, BI, professional liabilit
y auto and property claims for personal lines and commercial lines clients. All
aspects of claim handling were performed, such as investigation, scene inspectio
ns, writing damage estimates, setting reserves, reviewing coverage, litigation m
anagement and reporting to clients.

Burton Claim Service - Orlando, FL

1995 to 1998
Independent all lines adjuster handling general liability, auto and prope
rty losses for both personal and commercial lines. Also did local marketing and
brought in several new clients.
Page 3
Resume of Douglas Pedersen, AIC
407-496-4672
dpc2b4c6@westpost.net

Totura & Company - Orlando, FL

1993 to 1995
Sr. All Lines Claim Representative serving insurance company clients as
an independent adjuster. Handled all aspects of claim resolution, investigations
, scene inspections, damage evaluation, damage estimating, negotiations and liti
gation management.

Burton Claim Service - Ft. Lauderdale, FL

1992 to 1993
 Sr. All Lines adjuster handling general liability and property damages lo
sses for client companies and insurance carriers. Worked on CAT team after Hurr
icane Andrew.

Totura & Company - Ft. Lauderdale, FL

1991 to 1992
Sr. All lines adjuster handling all aspects for the investigation and reso
lution of general liability, auto and property losses for both commercial and pe
rsonal lines.

USF&G Insurance - Ft. Lauderdale, FL.

1986 to 1991
Hired as adjuster trainee. Soon promoted to outside adjuster, then Sr. out
side adjuster handling all lines of personal and commercial lines liability, aut
o, BI, property and surety losses. Conducted full investigation, damage evaluati
on, reserving, negotiations, litigation management and selection/use of vendor s
ervices. Earned USF&G "Excellence in Service Award".