SEAN DOSIL

1 Marine View Plaza

201-736-1503 Hoboken, New Jersey 07030 sdbd5eae@westpost.net
Voice Analyst with extensive experience working with financial services, manufac
turing and publishing clients. Expertise in office relocations specializing in
telecommunications, furnishings, remodeling, construction, cabling and operation
s services management related to office environment and event support.
WORK EXPERIENCE
AT&T SOLUTIONS
MetLife Voice Analyst March 2009 to present
* Responsible for the deployment of MetLife's Teleworker program and fulfillment
of service requests to configure and train MetLife Associates in the use of Ava
ya IP SoftPhone and IP Agent applications.
* Perform service request implementations for new IPA/IPSPs user set-ups.
* Engaged in direct customer contact and managed IPA/IPSP trouble tickets.
* Provided service to all Business Unit IPA/ISPS users and Met
Merill Lynch Project Manager/Telephone Analyst February 2001 to March 2009
* Voice Analyst (G3 & 8700 Switch) on moves and adds. Coordinated moves for ISD
N phones, surveyed all voice needs and submitted purchase orders to vendors (ALS
).
* Coordinated trading floor moves involving 100 users including providing spread
sheets for all users and scheduling moves with LAN, Systems, and Market Data An
alysts.
* Engaged in 9/11 disaster recovery surveying locations, installed phones and an
alog lines. Interfaced with telecommunication technicians and displaced users.
* Scheduled and organized executive floor moves.
* Worked with facility project managers and cable management analysts regarding
space renovation and technology management.
G&J USA PUBLISHING
Project Coordinator October 1999 to January 2001
* Responsible for fire safety, furniture installations, office moves/updates, an
d operations management.
* Engaged in building management including maintenance, HVAC, electrical and con
struction.
WEST POINT STEVENS INC.
Facilities Manager October 1995 to September 1999
* Managed telecommunication and voice mail, fire safety security systems, mainte
nance, office moves/updates and day-to-day operations.
MITSUBISHI BANK, LTD
Office Services Associate September 1989 to October 1995
* Responsible for purchasing and inventory of office furniture, supplies, and pr
inted forms.
* Assisted facility manager in all telecommunications and security issues, const
ruction projects and office moves.
EDUCATION AND TRAINING
* Six Sigma: White and Yellow Belt Certification 2010
* AT&T: PBX training on Moves, Adds and Changes on System 8700
* Nortel Telecommunications: Training on Voice Mail Administration (Meridian 1 S
ystem)
* Stevens Institute of Technology: Computer Training Courses
* International Institute of Banking: Courses in International Banking, Public
Speaking and English
* Fort Hamilton High School: Diploma 1979