ASHFORD NORVILLE

411-111 Coalinga Lane . Raleigh, NC 27610

anbcf69e@westpost.net . (919) 757-2017
OBJECTIVE
To secure a challenging position that will utilize and expand my skills and know
ledge of the technology industry. I am a dedicated individual with the leadershi
p and organizational abilities needed to excel.
Technical savvy self-starter, skillful at moving into new environments and extra
polate from existing experience to quickly adapt to new technologies fluently. P
ossess first-rate communications and collaboration skills to lead and work in co
ncert with diverse groups effectively
AREAS OF KNOWLEDGE & EXPERTISE
* Project Management
* Software Support
* Technology Implementation
* Technical Analysis
* Network Engineering
* Migrations/Upgrades
* Database Management
* System Integration/Atomization
* Account Management
PROFESSIONAL CERTIFICATIONS
* Cisco Certified Network Associate (CCNATM) Cisco ID: CSCO11780674
* Comptia A+ In progress
TECHNICAL SKILLS
Operating Systems
* Windows XP, Windows 2000 Professional, Windows 7, Windows Mobile 5, Windows Mo
bile 6,
Hardware
* Cisco 4000m/3600/3000/2600/1600 series Routers, Cisco 2900 series Switches, Hu
b, Laptops & Workstations, Modems, Network Cards, Memory, Printers, Scanners and
other peripherals, Symbol/Motorolla Handheld Scanners, DM2200 Wireless Mobile D
evice and other peripherals
Software
* Cisco IOS, Cisco IOS Firewall, Syslog, Microsoft Office (Word, Excel, Access,
PowerPoint), MS Visio, Norton Products, Norton Backup, McAfee Products, PC Anywh
ere, LogMeIn, GotoMeeting, Hyper Terminal, WinSCP, VNC Server, Citrix Client, SQ
L Server 2005, Unix/Linux, Clientele, MS Virtual Machine, StarTeam
Network/Protocols
* LAN/WAN, TCP/IP, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, ICMP, RIP, NAT, EIGR
P, TFTP, RDP, Ethernet
PROFESSIONAL EXPERIENCE
Firestream World Wide
Software Analyst - Client Application Support
(2008 to Present)
* Diagnose LAN communication deficiencies
* Create Ad-Hoc networks that established communications between mobile devices
* Identify and mitigate client issues within their MS Access or SQL databases
* Research, plan, install, configure, troubleshoot, maintain and upgrade hardwar
e and software interfaces with the operating system
* Test and analyze quality of data transportation through WAN communications
* Troubleshoot and resolved hardware, software, and connectivity problems, inclu
ding user access and component configuration.
* Compose and maintain system documentation and manuals for software use.
* Document system problems and resolution for future references.
* Provide support and determined software and hardware problems with the ability
to coordinate hardware and/or software solutions.
* Examine and revise software code and structure for accuracy and efficiency.
Citi Financial
Senior Account Manager - Collector
(2007 to 2008)
* Managed accounts valued more than $500,000 on monthly basis.
* Adapted and adhered to ever-changing deadlines.
* Created and analyzed spreadsheets and charts associated with business goals.
* Supervised and charted percentages for improvement on targeted accounts.
* Managed monthly strategies for team-oriented projects.
* Maintained a high level of customer service while providing advice for best pr
ograms to help meet customers' needs.
Cree Inc.
Production Engineer - Crystal Growth Shift Lead
(2004 to 2007)
* Collaborated with scientists and engineers to achieve financial goals.
* Assisted scientists in the development and improvement of business systems and
applications.
* Responsible for establishing and achieving daily quotas set by upper managemen
t.
* Analyzed charts and graphs to assess the efficiency and effectiveness of daily
operations.
* Trained and monitored new associates on functions and methodology of assigned
processes essential to daily operations.
* Provided technical, functional, and operational expertise in department to dev
elop work flows and procedures that supported volume growth while minimizing ope
rational risk.
EDUCATION
Cisco Networking Academy
* Network Fundamentals
* Routing Protocols and Concepts
* LAN Switching and Wireless
* WAN Technologies and Security
Bachelor of Science in Accounting
North Carolina State University - Raleigh, North Carolina
Status: Junior, Active
SUMMARY OF QUALIFICATIONS
* Army veteran with proven leadership and team-building skills
* Effective communicator, both written and oral
* Ambitious and hardworking, committed to excellence
* Solid planning and organizational skills
* Adapt well to changes and pressures in the workplace
* Work effectively with diverse groups of people
* Strong research and analytical skills
* Proven ability to influence change
* Available for travel