RENITA SMITH

6414 Cottonwood Dr. * Alexandria VA 22310 * rsb9d540@westpost.net *

703.347.9202
QUALIFICATIONS SUMMARY
* Over fifteen years of client contact managing situations with diplomacy and ta
ct
* Personnel management and customer service experience
* Extensive knowledge of event coordination
* Worked independently with minimal supervision and instruction
* Proficient with Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Smithsonian Institution, The Smithsonian Associates - Washington, DC
Program Assistant (1995 - 2009)
* Responsible for reducing organization's audio visual cost
* Research off-site venues for meetings and events
* Provide impeccable customer service for client membership and registration
* Effectively manage department's logistics for educational and entertainment pr
ograms and special events
* Oversee accessibility program that serves members and the general public
* Independently communicate with programming staff and managers to assist in coo
rdinating conference and meeting rooms to ensure the highest quality sound and
presentations are provided for all programs
* Provide guidance on audio-visual procedures and accessibility policies for st
aff
* Work as liaison between programming staff and Smithsonian audio-visual depart
ment to ensure that sound, lighting, computer and internet needs are met
* Work as backup to facility coordinator to ensure conference rooms are setup an
d presentable for all programs and special events
* Implement procedures and initiate all correspondence needed to secure audio-vi
sual and accessibility arrangements in a timely manner
The Smithsonian Associates - Washington, DC
Membership & Registration Assistant (1987 - 1995)
* Supervise staff that served the membership and registration needs of more than
50,000 Smithsonian Associate members
* Provide impeccable customer service for client membership and registration
* Supervise 10 membership/registration assistants and volunteers
* Plan office workflow
* Train staff to effectively use the automated registration/membership computer
system to register members for events and add or renew members
* Act as liaison to the Smithsonian's Office of Information Management regarding
daily operations
* Monitor the registration process and analyzed statistics for weekly reports
* Process refunds and reconciled reports and accounts

The Smithsonian Associates - Washington, DC

Registration Assistant (1984 to 1987)
* Register members and the general public for special events and programs
* Provide impeccable customer service for client membership and registration
* Process registration and memberships for perspective and new associates and pa
rticipants
* Update member files and records using an automated registration system
* Provide impeccable customer service for client membership and registration