Recharado Caston

13826 Boca Grande Lane 479 - 422 - 2406

Houston, Texas 77044 rcb56df2@westpost.net
PROFESSIONAL PROFILE
A highly effective Operations Management Professional, who meets challenges head
-on and creates positive change. I am a goal-focused individual, with a proven
ability to provide the direction necessary to generate and deliver innovative id
eas and effective solutions in highly competitive, rapidly changing business env
ironments. I am an energetic leader, with a track record of success developing
teams and leading them to achieve outstanding results in profitability, customer
satisfaction, and quality performance.

BACKGROUND SUMMARY
Nearly twenty years of Operations Management experience includes:
Strategic Business Planning Performance Metrics Management Multi-Site Operations
Management Development Site Visits / Audits Change Management
P&L Management Inventory Management Shrinkage Prevention
Organizational Restructuring Sales Trend Analysis Safety & Quality Assurance
Forecasts / Budgets Recruitment and Staffing Customer Relations
Employee Training / Coaching Vendor and Community Relations Program / Product Ro
ll-Outs

EMPLOYMENT HISTORY
Wal-Mart Stores Inc., Various Locations 1992 - 2010
Market Manager, Houston, Texas (2008 - 2010)
During my tenure I had operations oversight for 10 stores in the Houston market
with more than 4,000 employees and total annual sales in excess of $1.5 billion.
* Increased profits - Promoted to Market Manager over ten stores in Houston, Tex
as. Focused on reducing all controllable expenses, including markdowns and payr
oll costs. Conducted monthly P&L reviews with all Store Managers and taught them
how to improve gross profit and initial margins. Result: Year-over-year profit
increase from $48 million to $56.7 million.
* Inventory reduction - Initial evaluations identified 6 of the 10 stores to be
at risk, or high shrink stores by company standards. Reviewed purchase recaps wi
th the Store Managers, to put emphasis on reducing inventory levels in top shrin
kage departments. Worked with the Asset Protection Manager on reviewing key shri
nkage indicator reports monthly, and the quarterly procedural audits. Result: Re
duced inventory from $70 million to $54 million, and reduced the number of high-
shrink stores from 6 down to 2, in one year.
* Drove sales improvement - As a Market Manager I was given a sales plan to grow
sales by 6% over the previous year. In order to do this I had to offset 2 store
s with full-blown remodels and converting the other 8 to a clear action alley fo
rmat, by eliminating merchandise features in the store. Developed a strategic sa
les plan that included the following initiatives: new merchandise, improving cus
tomer service, capture market share from the competition, and cleaner stores. Re
sult: Achieved 100% of sales plan and finished the year with $1.54 billion in sa
les versus $995 million the previous year.

Regional Operations Support Director, Phoenix, Arizona (2007- 2008)

As the ROSD, I Supported 165 stores across Arizona, Nevada, and Utah. I ensured
that all stores were operating in conformity with Wal-Mart standards. I served
as a resource to Store Managers to assist them in meeting company sales and perf
ormance goals.
* Improved customer check out experience - Promoted to Regional Operations Suppo
rt Director for Scottsdale, Arizona. The Region was performing below the company
goal on the front end scorecard (90%) which measures speediness and line length
at the checkouts. Began tracking this by market and then established a bottom 2
0% list of stores in the region. Tracked performance weekly, established incenti
ve programs for stores hitting target, and conducted extra training in underperf
orming stores. Result: Within 6 months the Region moved from an 84%, to a 93% a
nd 2nd best performance in the company.
* Project management - Tasked with coming up with a strategic marketing and sale
s plan to capitalize on the upcoming Super Bowl and additional traffic coming to
the city. Put a team of Market Managers together and developed a marketing cam
paign that included special merchandise, marketing/advertising, and celebrity ap
pearances in select stores. Partnered with several vendors to ensure they suppor
ted all our merchandise and marketing plans. Result: For the 4 weeks leading up
to the Super Bowl, and the week after, the initiatives drove an additional $1.6
million in sales.
Store Manager, Salem, Ohio (2004 - 2007)
Promoted to Store Manager, in Salem, Ohio, and managed more than 400 associates.
Put marketing, people and merchandising strategies together to improve sales. R
eviewed the stores previous ears P&L and looked at other ways to save costs.
* Grew sales from $80 million to $89 million. Result: Grew profit from $1.9 mill
ion to $5.5 million, in the first year.
Regional Loss Prevention Director, Bentonville, Arkansas (2001 - 2004)
Promoted to Regional Loss Prevention Director for Ohio, West Virginia, and Penns
ylvania.
* Developed a team of Loss Prevention Supervisors - implemented routine procedur
al audits, and taught proper procedures for reviewing shrinkage indicator report
s. Result: A 40% reduction in overall shrinkage for the entire region.
District Loss Prevention Supervisor, Rialto, California (1992 - 2001)
Promoted to District Loss Prevention Supervisor over seven stores in the Greater
Los Angeles area.
* Developed a team of nine loss prevention associates - trained them on apprehen
ding shoplifters and developing internal investigations. Result: The district ha
d a total of 1000 apprehensions and I worked over 50 internal investigations.
Military Service 1985 - 1989
Sergeant, Military Security, United States Air Force, Nellis Air Force Base, Las
Vegas, Nevada
EDUCATION
Bachelor of Science, Information Technology
University of Phoenix
Kaplan University - currently enrolled
Completed nine hours towards a Master of Business Administration Degree