PROFILE

10 years of experience in analyzing and solving complex telecommunications centr

al office and business equipment phone systems. Effectively handle all aspects o
f client relations. Experienced in the supervision and training of field service
personnel. Reputation as a highly effective troubleshooter.

ACCOMPLISHMENTS
* Monitored available disk space to ensure sufficient space for regular operatio
ns.
* Followed departmental procedures to purchase, configure, and install new and r
ecycled hardware systems, maintaining corporate standards for system compatibili
ty.
EXPERIENCE
office manager - 1995 - Present
Greenfront furniture, farmville, va
Organized computer data and reports in order for administrative staff to access
information. Handled complex issues and multi-task projects in a professional an
d timely manner.
* Performed troubleshooting of computer systems and related equipment
* Performed software and mechanical upgrades
* Performed routine maintenance on all types of computer equipment and printers
* Performed network integration and system tests
* Knowledgeable in computer software, hardware and procedures
* Assisted users with daily operational issues
* Demonstrated ability to analyze, evaluate, and resolve hardware and software c
onflicts
* Demonstrated ability to provide innovative solutions to difficult software pro
blems
* Experienced with computer hardware including personal computers, servers, and
mainframe clusters
* Installed and tested new upgrade software releases as requested
* Replaced and upgraded motherboards, CD-ROMs, and hard drives
* Setup computer systems and related equipment
customer sales associate - 2007 - Present
Lowe's, farmville, va
A highly dedicated professional with a track record for longevity and organizati
onal loyalty in meeting day-to-day/ year-to-year operational and sales objective
s. Excellent rapport building, presentation, and closing skills. Strong sales, m
arketing and customer-service orientation. Worked directly with customers assist
ing in sales, resolving problems and ensuring maintenance of productive customer
relations. Resolved customer problems and ensured satisfaction. Dealt tactfully
and effectively with difficult customers.
* Ensured the highest levels of customer service and satisfaction
* Provided exceptional customer service and support
* Advised customers on purchases

package handler - 2005 - 2005

united parcel service, keysville,va
fast-paced position that involves continual lifting, lowering and sliding of pac
kages typically weighing 25-35 lbs., up to 70 lbs
* Completed projects on schedule
correctional officer - 1995 - 1995
va department of corrections, dillwyn,va
Provides security over adult offenders at the institution and while in transport
; supervises the daily activities of offenders while observing and recording the
ir behavior and movement to ensure their safe and secure confinement. Interacts
with the visitors, staff, offenders and public to maintain orderly and secure op
erations.
* Conducted security-training classes focusing on bomb threat procedures, emerge
ncy preparedness, asset protection, and public relations
* Experienced in safety planning, security management, investigative techniques,
case preparation, and public relations
* Collected data, developed evidence, conducted internal investigations, and mad
e arrests
* Developed sharp observation skills for noticing people, details, and effects
* Conducted unscheduled post-inspections and on-site officer training
* Trained in beginning and advanced interview and interrogation techniques
* Maintained acute awareness of surroundings
* Trained in self-defense and disarming tactics
Department Manager - 1990 - 1995
wal-mart, farmville,va
Responsible for the overall sales, merchandise maintenance, and supervision of t
he hourly associates and specialists in the assigned departments. Maintains depa
rtments according to company merchandising standards and store operations polici
es. Maximizes sales of department products
* Experienced in problem solving, leadership and communications, sales training,
and customer relations
* Excellent rapport building, presentation, and closing skills
EDUCATION
H.S. - 1987
Randolph-henry hs, Charlotte Court House, Virginia
General course work:.
svcc, 1988
Southside Virginia Community College , keysville, va
Completed 20 credits in criminal justice and related courses.
Certificate, va dept of criminal justice - 1995
The Academy for Staff Development , crozier, va
Subjects studied range from laws of arrest, search and seizure, defensive tactic
s and arrest techniques
SKILLS
* Office Management
* Leadership/Supervision
* Problem Solving
* Building and Leading Teams
* Scheduling Staff
* Troubleshooting/Repairing Problems
* Teamwork