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ACCOMPLISHMENTS
* Monitored available disk space to ensure sufficient space for regular operatio
ns.
* Followed departmental procedures to purchase, configure, and install new and r
ecycled hardware systems, maintaining corporate standards for system compatibili
ty.
EXPERIENCE
office manager - 1995 - Present
Greenfront furniture, farmville, va
Organized computer data and reports in order for administrative staff to access
information. Handled complex issues and multi-task projects in a professional an
d timely manner.
* Performed troubleshooting of computer systems and related equipment
* Performed software and mechanical upgrades
* Performed routine maintenance on all types of computer equipment and printers
* Performed network integration and system tests
* Knowledgeable in computer software, hardware and procedures
* Assisted users with daily operational issues
* Demonstrated ability to analyze, evaluate, and resolve hardware and software c
onflicts
* Demonstrated ability to provide innovative solutions to difficult software pro
blems
* Experienced with computer hardware including personal computers, servers, and
mainframe clusters
* Installed and tested new upgrade software releases as requested
* Replaced and upgraded motherboards, CD-ROMs, and hard drives
* Setup computer systems and related equipment
customer sales associate - 2007 - Present
Lowe's, farmville, va
A highly dedicated professional with a track record for longevity and organizati
onal loyalty in meeting day-to-day/ year-to-year operational and sales objective
s. Excellent rapport building, presentation, and closing skills. Strong sales, m
arketing and customer-service orientation. Worked directly with customers assist
ing in sales, resolving problems and ensuring maintenance of productive customer
relations. Resolved customer problems and ensured satisfaction. Dealt tactfully
and effectively with difficult customers.
* Ensured the highest levels of customer service and satisfaction
* Provided exceptional customer service and support
* Advised customers on purchases