HENGAMEH (HELEN) KHODABAKHSH

5325 Annabel Lane , Plano TX 75093

Tel: 425-773-3287 * hkb0cae0@westpost.net

Dedicated, experienced professional with strong organizational, communication, p

roject management experience with proven multitasking/operations support skills.
Solid record of providing outstanding customer service with an unbroken record
of meeting all deadlines. Flexible, fair, and outgoing manager who always treats
staff with respect and dignity.
EDUCATION
M.B.A., Business Administration , University of Phoenix
- Areas of Concentration: Finance, Accounting, Statistics, Marketing
April 2010, current GPA: 3.6
B.S., Business Management, University of Phoenix, 2009 (GPA: 3.4)
B.S., Biology, Washington State University, 2005
PROFESSIONAL EXPERIENCE
ELEGANT SMILES DENTISTRY - Dallas, TX Mar 2006 - Present
OFFICE MANAGER
Direct high-energy dental office supervising all operations and managing staff o
f 7.
Consistently deliver the highest standard of care in a nurturing and professiona
l environment.
Key Challenges and Accomplishments:
Sales and Revenue: Continually challenged to attract more patients and insurance
claims. Successfully boosted insurance company enrollments from 5 to 20. Increa
sed dental claim collections from $15K to $50K a month in 4 years.
Management and Operations: Coordinated, prioritized, and directed all office act
ivities and procedures including scheduling of patients, processing accounts rec
eivable, checking status of insurance claims, and following-up with patient afte
r-care. Analyzed monthly production reports to ensure costs were kept in-line an
d monthly revenue was increasing. Established rules and procedures that strictly
adhered to all HIPPA and OSHA regulations.
Staff Training: Ensured hygienists and office support staff ran operations smoot
hly and were offering the highest level of service to patients. Conduced and adm
inistered weekly staff meetings.
Customer Service: Provided outstanding care and service to patients, presenting
them with the full range of treatment plans and always offering outstanding foll
ow-up care.
Technology Improvements: Successfully implemented office management software tha
t eased internal operations, increased office visibility, and streamlined patien
t contact. Spearheaded initiative to implement customer survey that provided vit
al feedback regarding areas that needed improvement.
MEMORIAL HOSPITAL - Pullman WA May 2004 - Jun 2005
PHARMACY ASSISTANT
Tasked with managing inventory, checking medication status, and filling prescrip
tions in a high-volume customer environment. Learned names and intended uses of
many medications, ensuring distribution was accurate and methodical.
Skills
_______________________________________________________________________
Excel, Microsoft Office, PowerPoint.