____________________EXECUTIVE SUMMARY____________________

* Extensive experience in Management, Merchandising, Human Resource Training and

Development, and Floor Management consistently assuming increased responsibilit
ies.
* Strong leadership and motivational skills; proven ability to quickly build rap
port, establish trust, train and motivate people of all levels to achieve their
maximum potential while attaining corporate objectives.
* Recognized for professionalism, positive mental attitude, commitment to excell
ence, and demonstrated ability to communicate and interact effectively with seni
or management, associates, and customers.
____________________PROFESSIONAL BACKGROUND____________________
2009 to Present - Hard Lines Manager
Dick's Sporting Goods, Santa Clarita, CA
Maintained responsibility for daily operations, banking, loss control, payroll,
budgeting, hiring, and staff development for facility with more than $8 in inven
tory.
* Maintained sales team statistics and work schedules for 21 employees, while tr
aining and coaching new and existing sales associates in sales techniques, deali
ng with difficult customers, and troubleshooting various problems
* Ensured efficient operation of all stockroom and back stock areas
* Implemented an effective sales plan. Trained, developed and motivated staff, f
orecasted store sales, maintained budgetary controls, supervised loss prevention
, inventory control, merchandising, and customer service procedures
2008 to 2009 - Asst. Manager
Staples, Woodland Hills , Ca
* Promote working environment/procedures conducive to improving productivity, in
creasing efficiency, enhancing quality and strengthening financial results.
* Motivated to work efficiently without direct supervision in busy environment,
handling many tasks simultaneously; able to prioritize workload and multi-task.
Persuasive, creative and flexible to changing priorities.
* Computer skills include Microsoft applications; proprietary software for custo
mer sale transactions, history, etc.; UPS Worldwide; Internet research and commu
nication
* Drive sales to maximize business potential, using extensive product knowledge
, industry awareness and understanding of technology trends. Skilled in building
customer relationships through attention to service and promoting customer sati
sfaction.
2008 to 2008 - Front End Manager
Toys R Us, Dublin , Ca
* Committed to high-quality customer service, effectively resolving issues and s
urpassing client expectations -- achieving win/win outcomes.
* Selected to develop peak-performing sales teams, focused on achieving company
goals and exceeding customer expectations.
* Identified and implemented processes and sales improvement initiatives to incr
ease performance and quotas.
* Maintained sales team statistics for 15 employees, while training and coaching
new and existing sales associates in sales techniques, dealing with difficult c
ustomers, and troubleshooting various problems.
2000 to 2008 - Operations Manager
Circuit City, Sunnyvale , Ca
Completed all facets of retail store management including client relations, trai
ning, scheduling, visual merchandising, sales, marketing, inventory control, emp
loyee supervision, and acted as liaison between regional managers, account execu
tives, staff, and other store locations.
* Turned around underachieving retail facility, implementing changes that result
ed in goal achievement for the 1st time in 8 months.
* Trained local managers and handed over operations after they achieved sufficie
nt job performance levels
* Provided superior customer relations with proven ability to diffuse angry cust
omers and accurately assess customer needs.
* Skilled in handling all facets of operational management including customer se
rvice, financial control, sales/marketing, and inventory control.
* Open-minded, adapt easily to change, very quickly master new methods and proce
dures.
* Implemented an effective sales plan. Trained, developed and motivated staff, f
orecasted store sales, maintained budgetary controls, loss prevention, inventory
control, and merchandising standards
* Managed employee performance evaluations and incentive programs to increase em
ployee productivity
* Supervised three assistant managers and 35 other employees
* Proven success maximizing revenue levels and improving customer retention leve
ls within highly competitive markets.
* Dynamic leadership abilities concerning employee supervision and employee trai
ning
____________________ADDITIONAL EXPERIENCE____________________
1994 to 1998 - Microwave Communications
Marine Corps, U.S.
____________________EDUCATION____________________
1994 - H.S.
Van Nuys H.S., Van Nuys ,Ca