- ddafa534@westpost.netDENISE J. DELANEYOBJECTIVE: Professional person seeks an administrative/clerical position in an office management setting, that will utilize my excellent organizational, communication and office management skills, to enhance the vision and mission of the organization, while allowing me to benefit from a learning environment within a growing and progressive company. QUALIFICATIONS: Skilled in office procedures, minute taking, calendar and travel arrangements Proficient in the operation of computers and office equipment Trained in Microsoft Office, Word, Excel, PowerPoint, Publisher, Outlook, Internet, E-Script Excellent oral and written communication skills Ability to Internet Research Excellent problem solving skills Ability to handle multiple projects/tasks simultaneously in a fast paced environmentWORK HISTORY: UNIVERSITY HOSPITALS CASE MEDICAL CENTER a" CLEVELAND, OH. 2006 a" 2009DOCTORS SECRETARY a" CARDIOVASCULAR MEDICINE Schedule patient appointments, maintain physician calendars, maintain physician expense reports, prepare confidential patient charts, refill patient prescriptions, answer phones, prepare mail physician reports, handle and disburse interoffice mail, schedule physician meetings, filing, perform various other office task as assigned by the Department Supervisor and Department Director.KAISER PERMANENTE a" CLEVELAND, OH. 2004 - 2006 ADMINISTRATIVE ASST. 4 Provide direct assistant to the Director of Risk Management and Patient Safety. Scheduled meetings, assist in meeting coordination, maintain calendars for various department heads, create agendas, take minutes at meetings, filing and handling confidential sensitive materials, maintain and update existing department information, make travel arrangements, Traveled to off- site offices to perform various meetings and tasks, create PowerPoint presentations and slide shows, perform other various tasks as assigned by Director.WORK HISTORY: CONTFREEDOM COVENANT CENTER a" CLEVELAND, OH 2003 a" 2004OFFICE MANAGERProvide direct assistance to Church Pastor. Supervise team of five (5) individuals. Oversee and maintain the business operations/functions of the Church Office. Responsibilities included, daily maintenance of confidential records and files. Handling and processing of confidential and sensitive documents. Work directly with off-site accountant (generating/producing various financial reports, etc.) Attend off-site/on-site meetings for the purpose of recording the board meeting minutes. Provide direct assistance for 6 ministry group/department leaders. Assist with Payroll. Additional secretarial duties included, typing, filing, processing and distributing of mail, copying etc office supply ordering. Additional duties performed as assigned by the Church Pastor.BOWMAN DISTRIBUTION / BARNES DISTRIBUTION CLEVE, OHIO 2000 a" 2003ASSISTANT BUYERProvide assistance for various commodities buyers, Responsibilities included, but not limited to, order processing and order tracking. Perform computer and manual Data entry, record keeping, Customer Service contact with both clients and supply vendors, performed various administrative task as assigned by the buyer(s).MARKETING PROGRAMS INC. BEACHWOOD, OHIO 1995 a" 2000OFFICE INFORMATION SPECIALIST/QUALITY ASSURANCE ASST.Provide Assistance to seven (7) area region market mangers within the company. Processing National City Equity Line applications, preparation and timely distribution of reports to managers and phone center representatives, handle in-bound/out-bound service calls. Data entry, record keeping and filing, performed quality assurance for separate department within the company. Responsibilities included, monitoring and assessing level of customer satisfaction for various companies, (my clients were Speedy Muffler, in every state of the U.S. as well as across Canada, and AAA Ohio Motorist Association offices in the State of Ohio) Occasional duties working outside as mystery/secret shopper. EDUCATION:2010 a" CURRENT: INTERNATIONAL ACADEMY OF DESIGN AND TECHNOLOGY a" WEB DESIGN AND DEVELOPMENT a" A.S. DEGREE COMPLETION DATE DEC. 20111979 a" 1982: JOHN HAY HIGH SCHOOL GED CERT. CLEVE, OH.ADD'L SKILLS: Desktop capabilities/experience with strong to moderate knowledge of the following graphic designing software: Photo Shop, Illustrator, Quark Express and PageMaker. REFERENCES: provided upon request