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PROFESSIONAL SUMMARY
Accomplished leader who consistently exceeds the business, employee, and custome
r expectations with over 15 years of celebrated results! Strong belief in drivi
ng results through development, empowerment, and innovation.
Broad range of experience leading customer driven organizations, including inbou
nd/outbound call centers, client services management, customer service, and sale
s and operations management.
A leader with a "second to none" track record of increasing revenues and maximiz
ing returns through the use of innovative management strategies and a sharp focu
s on client satisfaction.
I thrive at growing start-ups, turning around poor performing channels, delighti
ng customers, creating dynamic, team oriented work environments, continually fin
ding opportunities for cost savings, increasing efficiencies, and exceeding expe
ctations across the board!
Vast experiences in call center management, Internet operations, online sales, e
mail marketing, customer service, and telemarketing.
AREAS OF EXPERTISE
* Start-up operations * Talent Acquisition & Retention * Strategic Planning
* Performance Management * Employee Relations * Succession Planning
* Turnaround specialist * Multi-Unit Management * Policy Development
* Innovation and implementation * Organizational Development * Mentoring Program
s
* Management Coaching & Counseling * Executive Presentation * Change Management
PROFESSIONAL EXPERIENCE
Waste Management Inc, Phoenix, Arizona 2002 to 2010
Fortune 200 company providing waste removal and recycling services to the public
.
Director of Inside Sales
Direct overall design, development, implementation, and leadership of centralize
d B-2-B inside sales team for all 24 market areas for the company across North A
merica. Multi-site management. Supervise ten outbound inside sales managers, lea
d generation manager, inbound managers, training manager, administrative manager
, and their teams. Report to Vice President of Sales with dotted line reporting
to all Group Sales and Segmentation Vice Presidents across the company. Work wi
th senior management to develop strategies and programs to address company objec
tives.
* Presented inside sales strategy and launch to Senior Leadership and Board of D
irectors in 2002 gaining their commitment to move forward with company's first c
onsolidated inside sales channel
* Developed small and medium business sales channel from the ground up
* Consistently exceeded aggressive sales targets
* Developed company's lead generation, warm lead, and national accounts inside s
ales teams contributing additional revenue and cost improvements across all chan
nels companywide
* Selected as one of 60 "Circle of Excellence" winners in 2006 for outstanding l
eadership and results
BRIAN CULP * Page 2 *