Charlotte K.

Rose, CPS
284 Meigs Drive A-11 - Murfreesboro, TN 37128
615-785-3180 / 865-266-9342
crad4776@westpost.net
Relocating to Knoxville, TN

Objective
Seeking an Administrative Assistant position in a progressive organization.
Profile
- Provided excellent organization and communications skills to a Fortune 100
Company
- Ability to execute multiple projects as evidenced by supporting 3 Associate
Directors in a Fortune 500 company
- Skilled in administrative and office procedures including MS Windows
- Developed interpersonal skills, having dealt with a diversity of
professionals, clients and staff members.
Skills Summary
- Report Preparation
- Written Correspondence
- General Office Skills
- Computer Savvy
- Customer Service
- Scheduling
- Office Management
- Professional Presentations
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
- Prepare complex reports, ensuring full compliance with tight deadlines.
- Work in an autonomous environment with time sensitive deadlines.
- Creates high-quality PowerPoint presentations and Excel spreadsheets &
charts.
- Manages and schedules appointment calendars; organizes, coordinates and
attends staff meetings - taking and transcribing notes.
- Schedules all business travel and accommodations according to Best Cost
principles.
- Reconciles and maintains all expense reports.
- Accepts fiduciary responsibility of Corporate P-Card and supply ordering in
accordance with Controller's guidelines.
- Excellent professional oral and written communication skills
- Strong interpersonal skills.
- Ability to successfully prioritize and complete multiple assignments in a
timely and efficient manner.
- Prepares all invoices for payment and tracks actual results versus budgets.
CUSTOMER SERVICE/PROBLEM SOLVING
- Provided in-house support to over 90,000 global employees and support to
customers and clients with questions concerning accounts payable and
receivable.
- Analyzed and clarified employees and customer's problems and conducted
troubleshooting to find solutions/logged each into Vantive call tracking.
- Provided support for in house systems at a Shared Service, including SA/CIS
(Service Authorizations Codes), SAP/AP (Accounts Payable), SAP/HR (Human
Resources).
- Received, maintained and completed major porting request, for up to 180,000
lines local number portability, for Corporate/Federal Government Accounts,
National Sales Associates and Business Support Center.
Employment History
VERIZON WIRELESS - Murfreesboro, TN 2003-Present
A Fortune 500 company
Administrative Assistant for 3 Associate Directors and Support Center Operations
Customer Service Rep/Coordinator servicing businesses porting phone lines.
MANPOWER - Murfreesboro, TN 2002-2003
Account Administrator - Supply Chain Management for Fast Parts (A Division of Ca
rrier, United Technologies Company)
ROXIE & DARLA'S FASHIONS, McMinnville, TN 2001-2003
Sales Associate/Personal Shopper/Buyer
DELOITTE CONSULTING -Hermitage, TN 2000-2001
A Fortune 100 Company
Administrative Assistant for the Director of Systems Technology Service with ove
r 400 Internal Global Customers
DELOITTE & TOUCHE -Hermitage, TN 1997-2000
Customer Service Representative/Shared Service Center
ACS/OAO CORPORATION - Arnold AFB, TN 1985-1997
Network Engineering Help Desk Support Coordinator
Executive Secretary to General Manager. Secret Clearance, Operations Base Servic
es at Arnold AFB Base servicing over 3,000 employees
Senior Secretary for the Associate Director - Secret Clearance
Education
SOUTH COLLEGE (formerly Knoxville Business College) - Knoxville, TN
Associate of Science Degree - Business Administration
Certified Professional Secretary, Professional Secretaries International
Certified Career Legal Secretary, Roane State Community College
Project Management Classes
Memberships
National Association of Professional Women
Computer Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Outlook