Jay Naik, PhD

6144 Fairway Dr. 513-377-7188

Mason OH 45040 jnabd300@westpost.net
http://www.linkedin.com/in/jmnaik6
Principal Technologist and Solutions Architect Senior Executive experienced in T
echnological and Business Innovation
and Strategic Leadership. Key areas of expertise are Human-Computer Interaction,
Mobile-commerce and Multi-modal
technologies, and On-demand hosting of advanced self-care automation solutions,
with a market impact in excess of
$50MM. Seasoned technologist with demonstrated success in the design, developmen
t and deployment of innovative
products and solutions that blend self-care, live-agent care and multi-modal int
erfaces for customer care
transformation, including:
* Solutions Architect for the Design and Deployment of Enterprise-wide Self-care
Portals, Natural Language interfaces,
Virtual Agents and Multi-modal devices and user interfaces.
* Comprehensive experience in the Design and on-Demand deployment of Voice Biome
trics solutions for Multifactor Authentication.
* Integration of VoIP/SIP, Speech and Multimedia solutions for productivity enha
ncement.
* Design and development of tools and solutions for Speech/Interaction Analytics
.
* Highly proficient in product strategy development, marketing research, busines
s analysis and innovative product
development processes.
* Proven ability to create strategic partnerships with leading edge technology v
endors that result in innovative
solutions. Fifteen U.S. and International patents awarded. Eleven more pending
.
* Highly skilled in conceptualizing new solution designs, in leading iterative i
nnovation through agile development
processes, building and leading high performance teams.
* Excellent presentation and communication skills; organized and moderated numer
ous technical and strategic seminars and workshops.
Professional Accomplishments
Convergys Corporation Cincinnati, OH 2004 - 2010
* Senior Director, Relationship Technology Management, 2007- 2010
o Developed product strategy for voice, web and mobile device based self-care,
which led to new products and solutions.
o Designed, developed and deployed a hosted, on-demand Voice Authentication se
rvice, resulting in significant
reduction in deployment costs and increased market adoption.
o Played a key role in defining and executing innovation product development p
rocesses, which improved
efficiency and effectiveness of product definition and development.
o Championed and architected SaaS and PaaS models of solution delivery for voi
ce and mobile/web self-care
applications, leading to flexible, innovative, cost-effective self-care solu
tions.
* Senior Director, Innovation Center, 2004-2007
o Led development of unique applications in Human-Computer Interaction, such a
s multimodal interfaces for agent
productivity, Secret Agent for highly effective collaborative customer care
and Natural Language interfaces for
efficient self-care.
o Championed the use of Speech Analytics and Dialog Modeling techniques to imp
rove self-care automation rates and
to gain actionable insights into customer care transformation.
o Developed leading edge solutions that combine SIP, multimodal devices and Na
tural Language understanding
technologies for increased user acceptance of self-care.
Verizon Communications White Plains, NY 1989 - 2003
Principal Architect and Chief Speech Scientist
o Developed innovative speech and multi-channel services for customer care. De
veloped a variety
of speech and signal processing algorithms and systems that resulted in indu
stry-leading deployments of speech
recognition services in the telephone network. o Championed the use of stand
ards based (SIP, VoiceXML) application
development that resulted in significant cost savings, lower TCO and faster
time to market adoption.
Texas Instruments R&D Labs Dallas, TX 1984 - 1989
Key Technologist for Speech & Speaker Verification o Developed ground-breaking
algorithms that resulted in
commercialization of speaker verification technology and spawned a new company
.
Skills
* Organization : Proven record in building and leading agile, innovation-driven
teams. Providing thought
leadership and mentoring cross-functional teams across an enterprise.
* Management : Recognized expert in product/program management and for bringing
new products and solutions to
market quickly, in financial, telecom, healthcare, government, consumer and
other verticals.
* Technology : Extremely proficient in Java/J2EE, VoiceXML, Web and Database te
chnologies, VoIP/SIP, SIP servlets,
speech and multimodal user interface design, and emerging standards in mobil
e commerce. SME in applying machine
learning and computational intelligence techniques to unstructured data and
social media content.
* Communication : Excellent presentation and writing skills, regarded as an exce
llent collaborator across
organizations. Frequently called upon to make expert presentations to client
s on emerging
technologies, products and services.
Education
Ph.D. Electrical Engineering, University of Florida
MSEE Electrical Engineering, Wichita State U.
BE Electronics Engineering, Bangalore University
Patents and Publications
* Over fifty publications in the areas of signal processing, speech/multimodal t
echnologies, commercial deployments
of products and services.
* Fifteen U.S. and International patents awarded. Eleven more pending.
* Chaired numerous technical conferences and seminars.
Awards and Honors
* Past chairman of Dallas Chapter of IEEE Speech and Signal Processing society.
* Member of Eta Kappa Nu and Engineering Honor Societies.
* Government of India National Merit Scholar.