Kenneth Moore

302 Snowy Owl Cir.

Ft. Collins, CO 80524
(970)581-5265
(970)416-0736
kmabc7d4@westpost.net
EXPERIENCED BUSINESS UNIT MANAGER
Summary of Qualifications
Ten years of Branch & Operations Management experience specializing in a balance
d leadership approach in mid-market business units across multiple locations.
Skills include:
Financial: P&L, Cost Controls, Budgeting
Customer Relationship & SLA Management
Productivity & Efficiency Management
Revenue Collection & Service Contract Mgmt.
Quality Control & Operational Excellence
Constant Improvement thru Metrics
12 Years of Security Management
10 Years of Comprehensive Personnel Management
Loss Prevention & Policy Compliance
Systems, Equipment & Vehicle Experience
Multi-Location Management Experience
Perfection Oriented & Highly Driven
RELEVANT ACCOMPLISHMENTS & EXPERIENCE
LOOMIS U.S. / LOOMIS, FARGO & COMPANY
FINANCIAL MANAGEMENT
* Delivered Consistently Excellent Branch Financial Results - #1 in District / T
op 10 in Region
* President's Award for Financial Performance: 2004, 2007, 2008
* Increased Sales 20% in Commodity Industry through Market Leading Service Deliv
ery
* Managed P&L Line by Line to Reach Lean Operating Goals
* Managed Annual Budgets of $1.5m to $3.5m Depending on Location
* Supervised Staff of 20 to 55 Depending on Location
* Directly Managed the Capturing of All Monthly Sales Revenue per Contractual Ag
reements
* Outstanding Safety & Security Management Record - 100% Loss Free 2002, 2003 &
2007
* Developed Monthly In-Depth P&L Analysis for Largest District Branch - Denver,
CO
* Created Rewards & Recognition Programs that Contributed to Teammate Retention
* Experienced with Existing Contracts, Renewals and Writing of New Business
OPERATIONS MANAGEMENT
* Experienced with Secure Sites & Security Equipment
* Significant Experience in Cash Handling & High Security Transportation
* Experienced as Traveling Regional Manager Overseeing Operations at Multiple Si
tes
* Experienced with Investigating Multiple Types of Incidents and Customer Claims
* Managed Daily Routes and Service Technicians via Call Center Incidents
* Experienced Managing Service Calls and Associated Performance Data
* Created Environment of Constant Improvement by Measuring & Monitoring Technici
an Performance
* Managed Technician Development and Made Recommendations for Advancement
* Mentored, Coached and Disciplined Technicians/Supervisors for Staff Developmen
t
* Established Outstanding Productivity & Branch Process Efficiencies at Multiple
Branches
* Developed Innovative Programs to Empower Technicians for Success
* Conducted Frequent Training with Supervisors and Technicians to Establish & Ma
intain Best Practices
* Created & Implemented Safety & Security Audit Program - Perfect 2002 / Near Pe
rfect 2003 & 2004
* Highly Experienced in Auditing Workers, Processes & Equipment for Policy & Leg
al Compliance
* Consulted With and Advised Midwestern Branch Management as Traveling Operation
s Manager
* Acted as Transitional Branch Manager at Wichita, KS and Colorado Springs durin
g Leadership Changes
* Mentored and Trained New Branch Managers in CO/Midwest Area
* Drastically Improved Integrity of Inventory Process within Transportation Vaul
ts
* Created High Performing, Agile Teams and Positive Workplace Culture
CUSTOMER SERVICE AND RELATIONSHIPS
* Significant Experience with Contracts, Meeting SLA's and Associated Service Re
quirements
* Earned Consistently High Marks in Customer Service Surveys - 90+% Excellent Ra
ting
* Created "Flawless Service Days" Program to Increase Service Quality for Client
s
* Drove Expectation that Zero was the Only Acceptable Number of Customer Impact
Errors
* Worked Closely with Third Party Vendors to Ensure SLA's were Met
* Conducted Frequent Face-to-Face Meetings with Large Clients to Ensure Quality
Standards were Met
* Provided Customer Service Support to 350 Customer Sites
* Customer Relationship Manager for Several Marquee Accounts within Territory
* Background Includes the Handling of Customer Complaints & Service Inquiries
* Significant Industry Knowledge of Banks & Cash-in-Transit Firms in Western U.S
.
WORK HISTORY
1997 - 2009 LOOMIS U.S. / LOOMIS, FARGO & COMPANY
Branch Manager : Fort Collins, Colorado Springs & Wichita (both interim)
Traveling Area Operations Manager: Colorado, Kansas, Missouri, Nebraska and West
ern Iowa
Operations Manager: Fort Collins & Colorado Springs
EDUCATION & TRAINING
Colorado State University - Fort Collins, CO
B.S. in Business Administration: Organizational Management
Loomis, Fargo & Company
HR: Personnel Management & the Law
Operations Manager Training 1 & 2
Personal Safety & Anti-Abduction Training
Substance Abuse Awareness Training