ANTHONY F.

REED Telephone: (708) 692-5757 17811 Stonebridge Drive Alternate: (70

8) 432-6685 Hazel Crest, Illinois 60429 Email: arabc2b6@westpost.net

SUMMARY OF QUALIFICATIONS
Twenty-year telecommunications project management and engineering career, partne
ring information technology with business operations to deliver high-quality pro
ject results. Develops and implements best-in-class telecom solutions for comple
x business demands. Strong communication, analytical, leadership, problem-solvin
g and project management performance record. Independent, creative and critical
thinker with sound judgment and decision-making competencies. Pioneer in quality
and performance improvements. Core competencies include:

PROFESSIONAL EXPERIENCE
VERIZON, Rolling Meadows, Illinois 1988 to Present Project Manager (2006-Present
) Project Manager (1999-2003)
Provide leadership and direction for a team of installation technicians during t
he planning, implementation, testing and final phases of a wide range of project
s. Involved in all facets of project management, including customer consultation
, goal planning, project timelines, team meetings and customer meetings, change
orders, financial invoicing and customer acceptance. Responsible for leading a q
uality-focused team and ensuring projects are completed on time and within budge
t.
* Research, troubleshoot, diagnose and correct all aspects of projects; implemen
t customer scorecards and other customized forms to maintain customer SLAs (serv
ice level agreements).
* Interface with customers, vendors and internal departments to provide daily an
d weekly project updates and ensure projects are on-track for timely completion.
* Minimize time, travel and related costs by having local technicians become fam
iliar with customer sites and the location of telecommunications equipment/syste
ms.
* Oversee final walk-throughs for each project, including user acceptance testin
g and customer sign-off of all new technology.
* Conduct cost analysis and evaluate service quality to keep projects within bud
gets; educate technicians and customers in cost comparisons of old and new techn
ologies.
* Eliminate travel expenses by implementing Cisco Telepresence for remote meetin
gs.
* Enhance employee training by using video recordings of technicians performing
installations.

Program Manager (2003-2006)

Major projects included the installation and maintenance of telecom systems at 3
,000-plus sites for Washington Mutual Bank ($6 million project contract). Respon
sible for maintaining customer SLAs while ensuring 100 moves (daily average) met
goals for both time and budget.
* Provided customized Microsoft Project timelines for each project; scheduled we
ekly conference calls with customers and local managers (separately) to ensure p
rojects were on track.
* Partnered with security division to test all new equipment for security defect
s.
* Coordinated telecom contractors in areas where Verizon coverage was not presen
t.
* Assisted customers in turning down unmanned sites and converting to remote sit
es.
* Traveled to customer sites to answer technical questions and enforce quality c
ontrols.
* Established test labs in local offices to examine performance of new technolog
ies.

ANTHONY F. REED PAGE TWO

Support Engineer (1990-1999)

Served as first point of contact for internal Verizon customers in the maintaini
ng and restoration of normal operational service for PBXs, key systems and compu
ter desktops/laptops. Scope of responsibility included needs assessment, cost an
alysis, project planning and all follow-through.
* Provided Tier I/first-level phone support and Tier II/second-level onsite supp
ort to diagnose, troubleshoot and restore affected systems.
* Responsible for restoring normal operational service within agreed service lev
els while ensuring minimal business impact.
* Worked with Nortel PBX and voice mail systems, Cisco IP systems and ProCom Plu
s script.
* Revised and edited the Nortel manual to improve ease of use for internal/exter
nal users.
* Improved the efficiency of Meridian mail by updating to new backup tapes syste
m.
* Trained telecommunications technicians in all new technologies.

Telecommunications Technician (1988-1990)

Interfaced with all internal departments to administer phone switch system and v
oice mail services for Verizon system users, including installations, moves and
changes.
* Liaison between numerous Verizon departments and telecom vendors to provide su
pport and serve as subject matter expert on all aspects of communication systems
.
* Collaborated with customer contact and department heads during custom design p
rojects.

NORTEL COMMUNICATIONS, Schaumburg, Illinois 1980 to 1988 Telecommunications Tech

nician (1984-1988) Business Zone Technician (1980-1984)
EDUCATION
DEVRY UNIVERSITY, Chicago, Illinois
Telecommunications Certificate, 1986
A.A.S. Electronics, 1980
Nortel Certificates:
> Move, Add & Changes > Meridian Mail Installation & Maintenance > IP Routing &
Assignments > Call Pilot Installation & Maintenance > Setting Up Elans & Tlans >
Routers & Switches > Wireless Land > Network Management > VPN Access > Optical
Networks
Cisco Certificates :
> Access Point Management > CVoice 6.0 Dialing Plan & Numbering > Power Over Eth
ernet Devices > Network Requirements & Introduction of VoIP > IP Telephony Secur
ity > Telepresence & Call Manager
Verizon Project Manager Training:
> Project Costing > Project Execution & Closure > Project Scheduling > Project T
eam Building > Project Initiation > Staffing IT Project Teams > Project Stakehol
ders > Project Planning & Strategy > PMP Practice Tests > Project Management Rea
diness
AFFILIATIONS ~IT Director, Mombosa Relief Initiative ~