GERALD GENOVESE

50 Pilgrim Path
Huntington, NY 11743
H: 631-424-2265
C: 631-804-4762
gga9c330@westpost.net
QUALIFICATIONS
Technically sophisticated IT Desktop Specialist and Help Desk Support Technician
professional with a talent for integrating system applications, performing equi
pment installation, and monitoring network and system operations. Keen ability t
o interpret end-user needs and coordinate internal and external technology resou
rces to maximize system functionality. Proven communication skills leveraged to
effectively interface with colleagues, vendors, and leadership. Adept problem-so
lver, skilled in troubleshooting network resources and maintaining PC and periph
eral equipment.
TECHNICAL PROFICIENCIES
Certifications: CompTIA IT Tech, CompTIA Network+, Microsoft MCDST Certification
, Novell Netware CNE certification
Platforms: Windows 985 / 98 / 2000 / XP, Novell Netware, Microsoft Server 2003
Tools: Adobe Creative Suite, MS Office Suite, Specialized Print Industry Busines
s Management Software, MS Office (Word, Excel, PowerPoint, Outlook)
Network: TCP/IP and OSI model, LAN / WAN protocols, Ethernet wiring
Hardware: IBM, Sun and HP Servers, Dell / HP / IBM PC workstations, SCSI devices
, Routers / Switches, PC peripherals, Network WAN / LAN Firewalls
SPECIALTIES
Help Desk Support Strategy Implementation, Hardware / Software Resource Optimiza
tion, Technical Documentation Development, Systems Configuration & Implementatio
n Strategies, User / Team Training & Support, Desktop Troubleshooting & Problem
Resolution, Help Desk engineers, Remote System Monitoring, software maintenance,
system troubleshooting, site administration, end users, operational support, su
pport for system problems or equipment failures, initial training and continuous
user support
EXPERIENCE
NORTHEAST COMPUTER CONSULTING, INC., Huntington, NY
Area Director / Computer Repair Technician (1997 - Present)
Supervise and direct daily support and maintenance of network computer systems a
nd wireless resources for Fast-Teks On-Site Computer Services, supporting both s
mall- and medium-sized business clients and administering critical helpdesk and
repair operations. Communicate with end-users, monitor equipment functions, eval
uate software solutions, and devise appropriate solutions to resolve issues. Res
ponsible for assembling, installing, and testing of new technology improvements.
Maintain communication with senior management, relaying weekly status reports a
nd recommendations to improve operational procedures.
Key Achievements:
** Played key role in organizing clients contact and calendar information, synch
ronizing all data between cell phone, office and home computer utilizing ACT.
** Implement strategies to update and maintain clients laptops with windows 7, e
stablishing and ensuring all network communication to support file sharing and p
rint / fax communications.
** Credited for recovering clients valuable data from damaged hard drive.
ALPHAGRAPHICS, Huntington Station, NY (5 year Tenure)
General Manager / Owner
Utilized proven entrepreneurial spirit, technical skill, and leadership to direc
t start up operations and business development efforts for local Digital Printin
g Reseller Business. Interfaced with diverse range of business clients, analyzin
g and gathering technical information required to devise plan for implementing n
ew technologies on Microsoft Server 2003 Network. Monitored project benchmarks t
o achieve deadlines.
Key Achievements:
** Led process to cross training staff and clients regarding proper procedures t
o produce high end marketing materials to grow and expand business opportunities
.
** Created more client responsive and market driven operation, installing and tr
aining staff on use of all new technologies used to provide clients with capabil
ities to support outdoor advertising strategies.
GENOVESE / ECKERD DRUG STORES, INC., Melville, NY (10+ year Tenure)
Technical Support Manager / Category Management
Formulated, directed and coordinated product analysis and marketing activities t
o research demand for products and services. Interfaced directly with Marketing
/ Buying department to report on product pricing, plan-o-gram, and point-of-sale
strategies.
Key Achievements:
** Consulted with staff and management in evaluating hardware and software resou
rces, troubleshooting, and resolving network connectivity issues.
Coordinator, Space Management
Provided team leadership in directing daily activities of plan-o-gram department
. Served as main point of contact, working with merchandise staff to coordinate
development projects, define project parameters, and create computerized plan-o-
grams for implementation at store. Maintained communication with category manage
rs to ensure all products were represented and resources prioritized to ensure o
n-time completion.
Key Achievements:
** Created and developed database tracking 100+ plan-o-grams, using specialized
business software.
** Drove process to design, create, and generate various merchandising reports u
sed at store level.
** Played key role in developing special shelf label printing system project.
EDUCATION
NEW HORIZONS COMPUTER LEARNING CENTER, Melville, NY
Completed Network Systems and Security Professional Program (NSSP)
CAREER BLAZERS LEARNING CENTER, Melville, NY
Earned Novell Netware CNE Certification
NEW YORK INSTITUTE OF TECHNOLOGY, Old Westbury, NY
Completed Technology Development Courses