AMANDA HAVERKAMP

3045 Elisa Court, New Albany, Indiana 47150

(502) 298.4657
havy31@yahoo.com

Summary of qualifications
Results-driven professional with progressive experience and expertise in project
management concepts, such as project planning and metrics development, producti
vity improvements, technology roadmaps and task/risk management throughout the p
roject life cycle. Creative and strategic visionary with the savvy to ensure tha
t project deliverables are quickly brought to market to increase productivity an
d efficiency. Exemplify rigorous team leadership skills with demonstrated manage
rial ability to direct multidisciplinary teams and guarantee productivity and mo
rale in high pressure situations; successful record of leadership development.

Areas of expertise
- Project Development and Implementation
- Lean Six Sigma Methodologies
- Leadership and Team Performance Optimization
- Training and Presentation
- Business Organization and Management
- Interpersonal / Client Relations
- Quality Systems Management/Implementation
- Needs Assessment and Problem Resolution

PROFESSIONAL EXPERIENCE

General Electric ~ Louisville, KY

Operations Quality Leader 2009-Present
- Design quality systems that drive sustained level of quality for laundry
products; administer total quality outlook to develop autopsy systems and part
controls that reduced quality costs by $7MM in one year
- Supervise cross-functional team of engineers in operating lean six sigma
and all root cause analysis systems to complete over 600 projects in a year
- Lead the initiative in reducing service call rate for laundry products w
hile achieving all yield year goals; reduced $33M quality costs in 2009 by ½ to $15
M
- Manage more than five major initiatives for the building, such as ESD im
plementation and changeover process improvements
- Serve as Key resource for the team’s success in completing more than 50 proj
ects monthly, which resulted in the successful year-end goal accomplishment
Cost Out Design Engineering Manager 2007-2009
- Successfully saved $4.4M in product cost take out by applying six sigma
methodologies, performing FMEA’s, and completing lean manufacturing projects
- Controlled $10M budget returning 5% on every dollar spent and spearheade
d teams of engineers located across various remote locations
Productivity Engineering Site Leader 2007-2009
- Provided proactive leadership to a team of more than 25 engineers in a M
exican production facility to successfully complete more than 250 projects worth
$13M in cost take out for the range product through closely monitoring all engi
neering change control sessions for the team to ensure proper implementation so
as not to affect quality; directed all efforts of product line technology teams
to evaluate quality impact of cost to ensure that savings were not costing custo
mer dissatisfaction
- Leveraged investment and expense accounts to accomplish the cost take ou
t, which generated return on investment of $5 savings for every $1 spent with a
year payback exceeding corporate goals of 1/3 rate on return
Customer Center Quality Manager 2005-2007
- Administered the general operations of five selling centers to ensure qu
ality of service to retail and contract customers and appliance consumers; obtai
ned 63% in driving net promoter score and 93% quality of service score to all ti
me high for business
- Instigated comprehensive quality measurement systems for improving overa
ll quality while developing employee morale
- Led a team consisting of 5 direct reports and 12 dotted line reports in
off-site locations
Parts Fulfillment Manager 2003-2005
- Provided oversight to the appliance service parts inventory with total a
sset of $15MM, including ordering as well as ensuring part quality, availability
, and inventory reduction through six sigma and lean manufacturing tools
- Thrived in reducing inventory by $1.5MM in first year of tenure and impr
oved availability of parts to 98%
Certified Six Sigma Black Belt 2001-2003
- Contributed in the team’s effort to minimize product inventory cost by $19MM
in 2003; efficiently applied six sigma methodologies in reducing logistic probl
ems in distribution returns process utilizing lean methodology
- Exemplified exemplary presentation and negotiation skills honed through
facilitating weekly meetings with vice presidents
- Efficiently reduced washer product concessions cost by $1MM; provided in
structions in implementing lean manufacturing and SPC to enhance manufacturing p
rocesses
- Honored with Management Award for introducing new methodologies in the o
rganization

EARLIER CAREER

General Electric ~ Louisville, KY

Supplied Part Quality Manager, New Product Introduction 1998-2001
Final Assembly Quality Leader, Refrigeration 1995-1998

EDUCATION
Master of Business Administration, Indiana University Southeast ~ New Albany, IN
Bachelor of Science in General Engineering, University of Illinois Champaign-Urb
ana ~ Urbana, IL

PROFESSIONAL DEVELOPMENT
University of Illinois Co-op Program for General Electric
General Electric Appliances Manufacturing Leadership Program
Certified Master Black Belt at General Electric

TECHNICAL ACUMEN
Proficient in Microsoft Office Suite, Minitab, reliability tools, SAS, C++ progr
amming, HTML, and CMM Machine