EXPERIENCE

* Customer Service
* Extensive real estate management experience, including 11 years rental propert
y, 6 years commercial, and 15 years HOA management (overlapping)
* Reserve Study site reviews and updates, and budget creation
* Unit initial builder/Board liaison, owner/Board relations, and Board/vendor re
lations
* Resolved owner and association problems, tenant problems
* Thorough knowledge of construction , maintenance, and landscaping; maintenance
for up to 28 homeowners' associations and up to 23 rental properties
* Association start-up inspection punch lists and follow-up, and (minimum) quart
erly site inspections to ensure timely maintenance/repairs
* Project management - Developed and implemented projects, with Board approval,
for (1) sewer line replacement,
(2) potable water piping replacement,
(3) building repair and repainting
(4) major landscaping repair and replacement
(5) re-roofing
(6) foundation repair; sidewalk repair or replacement
* Supervised on-going maintenance ensuring curb appeal and continual operation o
f all systems, vendor selections and vendor relations
* Property maintenance manual compliance
* Prepare all required documentation throughout association fiscal year
* Superior leadership skills; detail-oriented, thorough follow-through
* PC expertise with a variety of software, including MS Office (Word, Excel, Out
look) and proprietary software
* Excellent written/verbal communication and inter-personal skills
* Extensive operations and business management background
* Meeting attendance as required and prompt execution of Board instructions

2007 - Present Ontrack Asset Management

Association Portfolio Manager
Only manager for start-up mgmt. firm with 4 client associations, grew to 22 full
service associations and 6 financial mgmt. associations.
2006 - 2007 Transpacific Management
Association Portfolio Manager
Managed 13 new high-end HOA's, most in Playa Vista.

2003 - 2006 Village Green Homeowners' Association

On-Site HOA General Manager
629-unit, 68 acre Historical site with extensive grounds & landscaping built in
1941 and converted in 1973.
1997 - 2003 Hoag Property Management
Property Supervisor
Managed up to 13 HOA's, up to 36 residential properties (up to 76-unit) and 3 co
mmercial properties.
* Managed homeowners' associations, apartment buildings, single-family/duplexes/
triplexes/quads, townhouse complexes
* Supervision of up to 36 rental properties/7 resident managed, and 3 commercial
properties
* Improved tenant relations, tenant retention and property quality
1996 - 1997 Pinnacle Realty Management
Rental Property Manager
Managed inner-city 3-building/191-unit complex, responsible for maintenance and
housekeeping, supplier selection/evaluation, budget adherence, leasing/improving
occupancy, and A/P prep. Supervised staff of 9. Cleaned up property in multi-
cultural neighborhood. Responsible for computer education of managers/asst. man
agers on company's other sites in Los Angeles, Riverside and San Bernardino coun
ties.
1989 - 1996 Sierra Management and Davies Properties
Resident Rental Property Management
Responsible for leasing, tenant relations, maintenance supervision, purchasing,
outside vendor selection/control/scheduling, housekeeping in 66-unit luxury prop
erty. Published monthly newsletter. Cleaned up problem property, returned it to
profitability.
EDUCATION
B.A. - Journalism, Bradley University, Psychology minor.
Numerous post-grad courses in HOA management (toward CCAM & PCAM), and business,
management