TECHNICAL SUMMARY:

Software: NetWare 4.11,5.0,5.1 MS Office Suite, Windows 95/98, Window NT 4.0, Wi

ndows 2000, Active Directory, MS Professional 2010, CC Mail, PC Anywhere, Reacho
ut, Remedy, Heat, Microsoft Exchange, MS Project, Veritas, Veritas NetBack up,
Backup Exec, Arc serve, Crystal Reports, PVCS, ZAC, Bindview, FAX Senior 3.1, Q
RM, Compaq Smartstart, DNS, DHCP, WINS, SecureID, Citrix, RAS, Terminal Services
, Proxy
Hardware: IBM Compatibles, Compaq Proliant Servers, Compaq Desktops, Dell Server
s, Dell Small Business Servers, AS400, RS6000, ES9000, HP direct connect printer
s, Lexmark 4029 printers, TCP/IP printers, DSU/CSU Hubs,3400/4000 Intermec Print
ers, Sniffer, LAN Troubleshooter, Token Ring, 3Com Ethernet Network cards, Gigab
yte Network Cards, TCP/IP,

EMPLOYMENT HISTORY
Event Management, Inc, San Francisco, CA
Project Coordinator, May 2004 - Present
* Meets with Production Managers, and clients to obtain accurate event specifica
tions, and client expectations
* Prepares and review event agendas, confirms all services and necessary prepara
tions are inline to clients expectations
* Supervise, direct and coordinate activities of personnel, subcontractors, and
vendors as required to successfully execute assigned events and programs
* Assist Production Managers with program and initiative implementation, trackin
g and analysis
* Assists Production Managers with event production administration, venue walk t
hru, set-up and break down
* Assists with all levels of permit administration Health, Fire Prevention and S
afety, and Sponsor permits
* Provide Invoicing and contracts administration to include but not limited to p
rocessing charge backs, project expenses
* Prepare weekly event cost out reports, as needed and requested
* Chair pre- and post-meetings with clients, Production Managers, and all level
s of management and event facilities staff
* Skilled manager of multiple projects, highly detail oriented with strong custo
mer service, and follow through skills
* Strong conflict resolution / Risk Mitigation
* Strong hands on / phone technical support and troubleshooting skills
* Excellent team player, with strong work ethics and integrity
* Works well under pressure; strong skills of managing project load and time man
agement
* Coordinate client service needs, audio visual ,concessionaries, security, and
other requested services;
* Supervise, monitor and control event billing per client contracts
* Acts as liaison and point of contact for client or facility to ensure success
ful execution of program
* Point of contact for all event problems/ issues on assigned events
* Effectively communicate information through written correspondence, oral commu
nication, preparation of reports, creating of diagrams, to all levels of managem
ent and production team
* Develop and maintain effective relationships with service contractors and othe
r suppliers of event services
* Provides Vendor Management Coordination on large public events and festivals
* Assists warehouse manager with inventory management and allocation
* Provide training, scheduling, and supervision of staff specific to clients' ne
eds.
* Maintain event budgetary expenditures to meet established goals
* Project Coordinator for all Special Projects assigned by company President
* Oversee and maintain company Small Business Network and Computers
* Provide Desktop Support, and Technical Support for all Company users and compu
ters
* Provided Network Administrative support including the addition, deletion and c
reation of new network accounts for users
* Monitor and troubleshoot nightly server back ups
* Provide support for Lotus Approach event booking software
* Provide support for MS Outlook, Blackberry, Dell Laptop's, Dell Workstations,
and Wireless Connectivity
* Provide Vendor Management to client during Public events / festivals

Federal Home Loan Bank, San Francisco, San Francisco, CA

Senior Network Engineer, April 2000 - February 2004
* Provided Network Administrative support including the addition, deletion and c
reation of new network accounts for users and any connectivity issues
* Provided MSExchange Administration including, addition, deletion and creation
of new Exchange accounts and any connectivity issues
* Installed Network based software/hardware to varies PC's and Laptop computers
* Project leader for system conversion for the (QRM) Quantitative Risk Managemen
t System trained 12 users
* Project leader for the Omtool Fax Senior Upgrade
* Configured and maintained Windows 2000 Advanced Server for department of 12 us
ers
* Managed local area network, servers, and communications connections to remote
locations.
* Configured network servers and trained local administrators on standard networ
k server procedures, including virus protection and other security measures.
* Performed regular backups, maintenance, and archival of user data on a daily b
asis
* Assisted with the Novell Netware upgrade from 4.11 to 5.1
* Assisted with the upgrade of Windows NT 4.0 Servers to Windows 2000 Servers Pr
ovided Windows NT 4.0 Administrative Support for 250 users
* Provided Novell Netware 4.11 and 5.1 Administrative Support for 250 users
* Provided MSExchange Administrative Support for 250 users
* Provided Early Morning and Evening Operations Support in absences of System Op
erator
* Provided PVCS Support for all Application Developers checking code out into Pr
oduction and Test Regions
* Lead Engineer for the DOCSFUSION project for the Legal Department
* Created documentation for all Data Center Operations Procedures
* Tested and certified enhancements, new features, and applications
* Assisted with departmental budget projections/analysis
* Installed configure HP LaserJet printing devices, Jet Direct Cards, 3com Ether
net 10/100 cards,

Alta Bates Medical Center, Berkeley, CA

Micro Computer Analyst/Network Support, August 1996 - April 2000
* Project leader for system conversion for Medical Records Tracking System: Res
ponsibilities included planning, implementation, managed a group of 10, Provided
training for a 100 end users, Assisted with all Interface and computer hardware
installations and peripherals
* Project leader for system conversion and new NEIC Billing System in the Busine
ss Services Department: planned and implemented conversion and also installed al
l software, hardware and peripherals, provided training for 50+ users
* Project leader for system conversion and new Logicare Patient Tracking System
in the Emergency Room: planned and implemented conversion and also installed all
software, hardware and peripherals
* Tested and certified enhancements, new features, and applications
* Installed PC-based software/hardware
* Assisted with Conversion to Windows 95/NT and Exchange
* Provide Network Administrative support including the addition, deletion and ne
w network accounts for users and any connectivity issues
* Provided MSExchange Administration including, addition, deletion and the setup
of new Exchange accounts and any connectivity issues
* Provided AS400 Support for our Patient Management System and Clinical System C
erner
* Provide Helpdesk phone support on a weekly rotation for 1500+ users and device
s
* Provide hands on Desk side support for 1500+ users and devices
* Diagnose PC hardware malfunctions, and repair or replace equipment as needed a
t a broad level
* Install, configure and optimize PC software on local PC or network client/serv
er based PC's
* Install Network based software/hardware to varies PC's and Laptop computers
* Install configure HP LaserJet printing devices, Netport Cards, Jet Direct Card
s, 3com Ethernet 10/100 cards, token ring cards
* Provide support for a wide array of other common third-party software packages
developed specifically for the health care field, and for the Hospital
* Supported PC interconnectivity hardware and software
* Provide 24 x 7 on-call rotation coverage for the hospital systems

NORCAL Mutual Insurance, San Francisco, CA

Helpdesk Technical Support, November 1995 - February 1996
* Provided Helpdesk phone support for 180 users
* Provided hands on support and training to new users
* Troubleshoot varies hardware/software problems and connectivity
* Installed Network based software/hardware to varies PC's and Laptop computers
* Assisted with Software conversion from WordPerfect 5.1 for DOS to MS Word 6.0
for Windows

Bank of Hawaii, Honolulu, HI

Technical Support Specialist, September 1992 - August 1995
* Responsible for analysis, support and evaluation of Branch Sales Measurement S
ystem
* Provided Network support including the addition and deletion of users
* Maintained and added Network software and configurations
* Assisted with several hardware and software conversions
* Project leader for roll-out, installation and training of new computer systems
for a assigned staff of 100
* Provided additional PC hardware/software technical support and training for a
assigned staff of 100
* Provided Helpdesk Phone support to an entire banking organization of 2000+
* Evaluated, recommended, installed PC-based software/hardware
* Tested and certified enhancements, new features, and applications
* Served as liaison with IMASD-System Engineering support units and product mana
gers
* Assisted developers in research, development and implementation of automated f
ront-end computer systems
* Designed and developed Sales Tracking and Referral System
* Designed and implemented Officer Call Program /Branch Incentive Award Program
* Assisted with departmental budget projections/analysis
United States Army Reserve, Honolulu, HI
Computer Operations, March 1992 - October 1995
* Responsible for the operations of an IBM computer system in a MVS/ESA and OS/M
VS environment
* Assisted Chief of operations in developing/implementing system training for ju
nior operators during Desert Storm
* Responsible for Security control and Quality Assurance testing
* Maintained communications for over 200 terminal users
* Utilized digital VAX 11/785, 6000-400, and MTI Stingray 3480
* "Point man" for troubleshooting malfunction components of computer system and
their peripherals
* Provided training for 11 computer operators
United States Army (Active Duty), Honolulu, HI
Computer Operations specialist, Mar. 1989 - Mar. 1992

PROFESSIONAL AFFILIATIONS
American Heart Association: (Active member), San Francisco Court Appointed Speci
al Advocate: (Active Volunteer), Big Brother and Big Sister Program (Active Volu
nteer), NAAACP (Active member)
PROFESSIONAL TRAINING
Database Management, Hard disk Management, Report Management, Time Management, N
etware Management, Implementing and
EDUCATION
Almeda University
B.S - Information Systems

References Supplied Upon Request