Lydia Longoria

11 Skylark Drive
Martindale, TX 78655
512/393-1470
ll9ed16e@westpost.net

Objective
To obtain a position within your agency so that I may utilize my computer skills
and knowledge as well as my strong customer service skills.
Professional Skills
*Knowledge of SAP
*Microsoft Office (Word 2007, Excel 2007, Access 2007 and Outlook 2007)
*Type 75 wpm
*Great telephone etiquette
*Strong customer service skills
*Strong organizational skills
Education
Pleasanton High School (1986)
Pleasanton, Texas
Special Awards/Certificates of Completion
*Outstanding Customer Service Award by the Masters of Social Work students, Augu
st 2009
*Audio Conference: Customer Service - "The Disney Way", June 2009
*Microsoft Access 2007, March 2009
*Microsoft Excel 2007, July 2008
*Microsoft PowerPoint 2007, August 2008
*Microsoft Word 2007, July 2008
*EEO Training for Employees, November 2008
*New Ways of Finding the Data You Need, September 2008
*For the Record: What You Really Need To Know About Records Management, March 2
008
Employment skills
*Strong organizational skills
*Solid database experience and development
*Diplomatically resolved customers complaints on as-needed basis
*Ability to follow instructions well and make decisions with no supervision
*Delegated responsibilities to employees to meet company's expectations
*Effective telephone communication skills
Employment History
Administrative Assistant III - Texas State University-San Marcos
School of Social Work (January 2008 - July 2010)
*Created several databases for the School of Social Work using Microsoft Access.
*Run financial reports through SAP database and process invoices for payment.
*Track and record budget transactions, reconcile budgets and resolve any discrep
ancies
*Advise the Director about budget issues.
*Process national and international travel applications and reimbursements for 2
0+ Faculty and Director.
*Webmaster for the Schools website.
*Function as a customer service expert, answering phones, routing calls, greetin
g visitors and ensuring that their needs are met.
*Manage the School calendar and the Director's calendar.
*Coordinate logistics of School meetings and events, ensuring that out-of-town g
uests are well-treated.
*Oversee the hiring, work assignments, and tracking of 1-2 student workers.
*Maintain and update complex field placement computerized database accurately, i
ncluding agency information and field student material.
*Assists in evaluating proposals for data collection through an understanding of
the functional area's business and applications needs.
*Assisted in planning and implementing activities required for the collection an
d analysis of data related to departmental business needs, including the develop
ment of data collection systems.
*Develop and run basic queries and other data collection spreadsheets to support
assigned business areas; and organizes them in a format for ease of review and
use.
*Conducted complicated and detailed analyses of data and process improvement ana
lyses, made recommendations for improvement.
*Type and proofread correspondence and forms.
Environmental Technician/Data Entry Operator - Hays County Health Department
Environmental Health Services (May 2006- January 2008)
*Enter pertinent residential information into Access database.
*Create and load data for development, testing, and production.
*Extracts, transfers, and loads data as necessary to maintain the system and int
erface to other systems.
*Improves data quality through the implementation of data codification, data cle
ansing, and data filtering.
*Compose and mail merge letters to property owners. Create and generate monthly
reports from database.
*Issue citations to residents that are in violation of TCEQ laws.
*Maintain files and review for completeness.
*Troubleshoot computer issues for office staff.
Data Entry Operator - Texas State University
Advancement Services (November 1997 - November 2004)
*Enter/update student data, create/maintain records in Millenium fund raising da
tabase,
*Generate queries and create reports using Crystal reporting.
*Run reports on a weekly and monthly basis.
*Create/enter pledge for gift batches, reconcile and proof batch entry process p
roof data entry from other data entry operators.
*Answer switchboard, take messages and transfer calls.
References
*Ms. Virginia DelaRosa, Friend and former co-worker vd14@txstate.edu (512) 245-2
314
*Ms. Maria Rodriguez, Former Supervisor; mb64@txstate.edu (512) 245-8243
*Dr. Amy Russell, Co-worker, ar41@txstate,edu (512) 245-4563
*Ms. Marlene Crane, Former Supervisor; rosebud1309@msn.com; (830) 556-2111