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Donna K.

Beverly
5300 York Circle * Newport News Va. 23605 * (757) 775-7603 * db9dde58@westpost.n
et
Open to Relocation
SUMMARY
Ability to install, configure, and repair computer hardware and software systems
Excellent communication skills for written and oral support
Assess the need for and implement performance upgrades to hardware and software
Experience in developing database application for company wide deployment
Ability to negotiate contracts and schedule vendors for installation of hardware
Schedule and prioritize problems and escalate when required for solving in a tim
ely manner

TECHNICAL SKILLS
Windows 95/98/2000/XP, Windows 7, and DOS
Microsoft Outlook, Word, Excel and PowerPoint
Interpret manuals for both hardware and software
Troubleshoot and configure Blackberries, Treos, and Palm Pilots
Troubleshoot, perform repairs, upgrades and installations on hardware and softwa
re
Troubleshoot computer hardware & peripherals, software and local area networks
Familiarity with internet related software, web access, searching techniques and
network architecture
Maximo, Advantis, Kronos, Business Objects, AutoCAD, Adobe Professional
Active Directory
Front Range IT Service Management
Performed daily backup functions of networks, off-site backups and tape rotation
s
Maintained network security access rights and submitted requests for new users

EXPERIENCE
Western Refining Yorktown Inc.
June 2007 Present
Transportation Worker Identification Credential (TWIC)
(Required FBI background check)
Desktop Support Specialist
Configure/Image computers as needed via Disk Duplicator, SCCM, and Ghost
Document Service calls via ITSM
Enable/Disable user accounts in Active Directory
Schedule Vendor Service calls for Maintenance on Computer Hardware and Software
Plan and oversee Life Cycle replacements
Scheduling electronic equipment pickup for recycling
Oversee all daily IT operations, equipment, configurations, and maintenance
Development of Incident Reporting System Access Database for tracking Safety In
cidents
Handle after hours support calls on rotating basis
Maintain site inventory in Excel Spreadsheet and order equipment for adequate st
ock
Support and maintain inventory for company cell phones and Blackberry Devices
Document and distribute training material for various applications
Thalhimer Februar
y 2005 May 2007
Desktop/PC Support Specialist
Configured/Rebuilt computers as needed
Performed routine maintenance on computers
Setup Novell users and assisted with maintenance
Scheduled Information Technology vendor service calls
Performed routine server file grooming and archived files to a CD
Provided one-on-one desktop application training to end users
Assisted with office moves and expansions

Data Networks
July 2004 January 2005
Implementing Technology Member
Installed workstations following a detailed implementation plan
Configured/installed computers within computer labs in public schools
Performed configurations on new computers
Configured and imaged Dell laptops and desktops
Configured and setup docking stations and access point

EDUCATION
Kaplan University, Fort Lauderdale, FL
January 2007 July 2009
Bachelor of Science in Information Technology
Awards: Presidents List Honors for April 2008 Term
Presidents List Honors for July 2008 Term
Deans List Honors for December 2008 Term
ECPI College of Technology, Virginia Beach, VA Februa
ry 2003 July 2004
Associate of Applied Science in Computer Electronics Technology/Computer Network
ing
Awards: Recipient of Perfect Attendance Awards between July 2003 and December 2
003

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