Ricky W.

LeBoeuf
240 Matthews Dr. Apt. D-60 Hot Springs, AR 71901 leboeuf@cablelynx.com (501)
538-9074
CUSTOMER SERVICE PROFESSIONAL
“Specialist in Call Center Management with a Reputation for Employee Developmentâ€
Highly motivated and skilled professional, willing to relocate, seeks career adv
ancement within dynamic, high growth organization that welcomes fresh ideas, ini
tiative, dedication, and experience; demanding excellence in consistently meetin
g business objectives and exceeding goals. Exceptional ability to work under hig
h pressure, offering 9 years of management experience, 19 years manufacturing ex
perience, innovative coaching techniques and solid management acumen, compliment
ed by a proven ability to build high-level employee and client loyalty.

AREAS OF EXPERTISE

Coaching and Development

Client Relationship Management
Reporting
Strategic Planning
Behavioral interviewing Performance Reviews
Team Leadership
Presentations
Manager Development
Recruiting
Analytics
Account Management
Drug Screening
Background Checks
Computers

MANAGING PROFICIENCY
PROVEN METHODOLOGY:
Drive business growth through aggressive management initiatives that result in i
ncreased revenue growth
Establish precise, high performance standards meeting client expectations
Balanced leadership via conceptual thinking and strategic planning
Identify, establish, and manage strategic relationships to leverage significant
long term employee retention
Effectively convey intricate coaching and developing techniques
Ensure customer service and satisfaction is afforded highest attention and prior
ity
Successfully build and maintain key corporate relationships
DEMONSTRATED RESULTS:
Maintained equipment in manufacturing facility, Equipment operation, Forklift op
eration, Overhead crane operation, safety; Training of personnel on safe crane o
peration procedures and EBT furnace operation.
Skillfully managed employment process for 600+ seat call center; played instrume
ntal role in new account implementation and ramp, consequently delivering 100% f
ill rates, and 100% hire rates. Developed and facilitated training utilizing inn
ovative and exciting strategies to meet deadlines; realizing overall success of
program.
As Program Manager for Accent Marketing Services, tactilely managed day to day o
perations for cellular account, increasing performance by 46.8%, while coaching,
 developing and maintaining strict performance standards.
With ClientLogic, managed employment process, and implemented complex interviewi
ng strategies; affecting an increase in headcount from 300 to 450 in a 3-Month t
ime span.
Successfully and dynamically represented employers at industry job fairs to furt
her establish company brand and services in larger markets, with noticeable afte
r effects in terms of employee recruiting.
Voted employer of the year 3 years in a row during tenure as Recruiting Manager
(2004, 2005 and 2006) due to work and commitment in community.

CAREER PATH
ACCOUNT MANAGER – SYKES Enterprises 2008-Present
Major Functions: Account management, manage team of front line managers, cultiva
ted partnerships with wireless service provider to drive recommendations for com
pany as a value add for their wireless customers. Daily interaction with client,
proven ability to handle every aspect of account management, extensive backgrou
nd in business development, business strategy and operations, demonstrated abili
ty to manage and surpass customer service goals, thereby increasing client reten
tion and  customer referrals in a highly competitive field.
SUPERVISOR – FIDELITY NATIONAL INFORMATION SERVICES 2008-2008
Major Functions: Supervision for credit card services, team management, signific
ant strategic performance evaluations and delivering coaching and development to
staff.
PROGRAM MANAGER – ACCENT MARKETING SERVICES, LLC 2006-2008
Major Functions: Operations management and responsibility for meeting business i
mperatives; exceeded key performance indicators, front line supervisor team mana
gement, significant strategic performance evaluations and delivering best of bre
ed coaching and development.
RECRUITING MANAGER – CLIENTLOGIC 2001-2006
Major Functions: Complete employment responsibility, established firm process, s
taff supervision and daily employment management. Built and maintained key clien
t contacts, exceeded hire quotas and fill rates, innovative recruiting stratagem
, and extreme client relationship management.

EDUCATION
AAS – COMPUTER TECHNOLOGY, MAJOR: COMPUTER INFORMATION SYSTEMS
Lamar State College, Port Arthur, TX
HIGH SCHOOL DIPLOMA – MAJOR: ART
Port Neches Groves, Port Neches, TX

TECHNOLOGY
Microsoft Word
Microsoft Outlook
Software
Windows 95
Microsoft PowerPoint
Pinnacle Studio
Windows 98
Microsoft Excel Lawson
Windows XP
Microsoft Infopath
Advanis
Microsoft Publisher
PC Hardware
Oracle
IEX
Kronos
CMS