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* Skilled Administrative Assistant with over nine years experience.

* Proficient in Microsoft Office 2007, use of database programs, and quick to le

arn new software.
* Considered by my co-workers as the go-to person for software and office proced
ure questions.
* Compiled information manuals and created procedures to follow for my position.
* Interested in learning new skills in order to help my manager and co-workers.

~ Designed, implemented, and maintained the following to enhance company efficie
. Customer billing procedure manual.
. Instruction manual for my position.
. New customer entry procedure.
. Credit and warranty reminder system.
. Sold unit database.
. Manufacturer warranty manual.
. Forms used for customers and internal records.
~ Initiated software troubleshooting and repair of XP Pro, Microsoft Office, whi
ch included Outlook, and PM Fleet (equipment scheduling program).
~ Provided detailed descriptions of company database problems to the vendor supp
lying the software to our company.
~ Maintained time and attendance reports for work orders and payroll.
~ Received, screened and responded to general customer inquiries and directed as
needed to the appropriate person.
~ Researched and collected customer credit rating information.
~ Assisted managers and other employees in day-to-day operations.
~ Conducted data entry, proofreading and processing of customer information and
~ Developed and maintained an effective filing system for equipment maintenance,
safety inspections and delivery reports.

All employment has been in Grand Junction, Colorado.
~ 2003 - 2009 Service Administrator and Billing Specialist - Mesa Forklift
~ 1998 - 2003 Service Administrator and Service Writer - Webb Crane Service
~ 1994 - 1998 Clerk/Receptionist - A-1 Collection Agency
~ 1990 - 1994 Clerk/Receptionist - All-American Insurance Agency

~ Discussed individual accounts with company clientele.
~ Accommodated customer's special accounting needs to facilitate payment.
~ Coordinated records between departments in order to smooth workflow.
~ Completed warranty registrations and claim forms for submission to manufacture
rs & tracked results.
~ Produced weekly and monthly reports on equipment repairs.
~ Composed and checked letters and e-mail correspondence to customers and manufa
cturers for content and quality assurance.
~ Researched and located information substantiating invoices when questions aros
~ Effective Internet research on a wide variety of subjects, including creating
or acquiring useful research tools and techniques.
~ Received incoming correspondence, information, and documents and forwarded to
the correct department.
~ Organized e-mail and other electronic files for easy retrieval.
~ Tracked and procured office supplies.
~ Experienced with Microsoft Office 2007 (Word, Access, Outlook, PowerPoint and
~ QuickBooks Pro 2009
~ XP Pro
~ Windward Equipment Database
~ PM Fleet Scheduler (set up, schedule and track equipment maintenance)
~ MTA Connect (business management software for equipment distribution and renta
~ Collection Resource Software (CRS)


~ Member, International Association of Administrative Professionals (IAAP)
~ Microsoft Certified in Word, Excel and Access 2007
~ Attended IntelliTec College - Associate's Degree of Occupational Studies in Ad
ministrative Technology
Graduated in 2010 with a 3.87 GPA & National Technical Honor Society
- Course studies covered:
. Microsoft 2007 Advanced Word, Access, Excel, Outlook, PowerPoint and Desktop P
. Business letter writing.
. PowerPoint presentations to small groups.
. Making travel arrangements.
. Coordinating and scheduling meetings.
. Maintaining appointment calendar in Outlook.
. Business Ethics & Technology in the Workplace.
. Integration of Microsoft Office 2007 software.
. Quick Books Pro 2009/Accounting Principles.
. Web site creation with Microsoft Expression Web 3.