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Alvarez
E-mail: ca9b4274@westpost.net
510-366-9791
OBJECTIVE
To pursue an exciting career in application and technical support in a corporate
organization that promotes leadership and teamwork.
QUALIFICATION HIGHLIGHTS
o Five years of software and hardware support in a biotechnology environment.
o Configured and supported scientific software such as Prism, Softmax Pro, Seque
ncher, and JMP running in Windows 2K and 2003 platform
o Configured test machines to run new scientific software for project evaluation
and implementation.
o 10 years experience working in Chemistry Department maintaining and troublesho
oting chemistry analyzers.
o Ability to multitask priorities while maintaining quality.
o Ability to adapt and willing to learn.
o Excellent verbal and written communication skills
PROFESSIONAL EXPERIENCE
Network Technician II
PDL BIOPHARMA, INC., Redwood City, CA
2006 a" 2009
Provide support to internal end users with HW/SW problems in a friendly customer
oriented manner.
* Migrated Windows 2000 workstations to Windows XP
* Created users accounts and managed folder permissions, security groups, and di
stribution lists using Active Directory
* Troubleshoot problems with Cisco VPN client with onsite and offsite clients
* Assisted in company relocation project, including imaging systems, patching n
etwork ports, set up network printers, troubleshooting network connection issues
* Assisted in testing and evaluating Ghost images for Dell workstations and lapt
ops
* Utilized Landesk to remote control workstations
* Answer corporate helpdesk line for any desktop technical support, debugged har
dware, software, and resolved them in timely and efficient manner and utilized F
ootprint to track all helpdesk tickets
* Support meeting set up involving video Polycom conference platforms and audio
connection and utilizing LiveMeeting for sharing computer presentations
* Supported end users with Blackberry, Treo and cell phone activation and issues
; maintain telecom database
* Supported and assist data/media recoverability through system backups
* Provided first level SAP support and training to end users
* Provided IT Training to newly hired employees
EDUCATION
Medical Billing, Medical Office Procedures, and Medical Terminology, Gavilan Col
lege, Gilroy, CA
Cisco Network Academy Program, Mission College, Santa Clara, CA
Windows NT Administration and Technical Support, De Anza College, Cupertino, CA
Network Design and Administration, De Anza College, Cupertino, CA
Medical Technology, Cebu Doctors, Cebu City, Philippines
CERTIFICATION & TRAINING
Project Management Essentials Training
Microsoft Certified Professional (Windows XP & Windows Server 2003)
SAP (Basic Navigation / Travel & Expense | Purchase Requisition)
EDMS (Access & Basic Task)
Hitachi 747-200 Chemistry Analyzer Training