J.

Steven Scrivner
1105 Waddell Lane * South Boston, VA 24592
Home: 434-575-5654 * Mobile: 859-314-8429 * Email: ss96c0b4@westpost.net
QUALITY ASSURANCE MANAGER
Profile
Experienced quality assurance manager who has demonstrated the ability to lead a
nd motivate cross-functional teams to achieve company goals. Diverse technical b
ackground with over 15 years hands-on experience in quality management systems d
evelopment, systematic problem solving and team building. Reputation for strong
work ethic, high energy level and total commitment to customer and company succe
ss. Areas of expertise include:

* ISO 9001 compliance leadership

* Quality system development
* Systematic problem solving
* Cross-functional team development
* Lean Manufacturing
* Process-based auditing
* Statistical Process Control
* Customer relationship building
* Supplier development
* Continuous improvement

Professional Experience
ABB /KUHLMAN INC, Versailles, KY and South Boston, VA
2007-Present
Manufactures transformers for electrical utilities and commercial markets, $177.
4 million annual sales and 450 employees.
Quality Assurance Manager | ISO 9001 Management Representative
Leads continual improvement of quality management system; trains and coaches pro
cess improvement teams; plans and coordinates process audits; chairs management
reviews; reports daily and monthly quality metrics performance to all levels; ov
ersees purchased parts inspection and product final test; and facilitates root c
ause analysis of customer returns and dispositions nonconforming product.
* Applied quality-process controls that reduced transformer final test failures
by 35%.
* Reduced customer return rate 34% through the application of focused systematic
problem solving.
* Contributed expertise to Lean transformation initiative that increased assembl
y capacity 25%.
* Led management team to successful ISO 9001:2000 registration within 16 months.
* Trained personnel, at all levels, on root cause analysis, failure mode and eff
ects analysis, process auditing and ISO 9001:2000 executive overview.
KI USA CORP, Berea, KY
2003-2007
Manufactures metal stamping parts for the automotive industry, $70 million annua
l sales and 275 employees.
Quality Assurance Manager | ISO 9001 Management Representative
Directed department of 15 who audited and tested products; solved quality proble
ms; inspected incoming material; developed suppliers; submitted Production Part
Approval Process (PPAP) plans; and supported customer quality programs. Contribu
ted quality expertise to development of strategic plans, trained and mentored im
provement teams and administrated internal audit program for quality management
system (QMS).
* Coached cross-functional improvement team that reduced annual off-line inspect
ion costs by $285,000 through development of error proofing devices applied with
in process.
* Successfully managed PPAP submissions for 5 program launches worth $12 million
in sales.
* Led management team to upgrade of QMS from ISO9001-1994 to ISO 9001-2000.
FOAM DESIGN INC, Lexington, KY
2000-2003
Fabricates foam products for government and automotive, $18 million annual sales
and 110 employees.
Quality Manager | ISO 9001 Management Representative
Upgraded quality management system and led two engineers and three technicians w
ho performed process inspection, final test, receiving inspection, PPAP submissi
on and government contract fulfillment.
* Achieved ISO 9001-1994 registration within 14 months, as scheduled.
* Contributed to acquisition of numerous customer accounts by coordinating and e
xecuting automotive PPAP submissions and government source inspections.
DRESSER INDUSTRIES, Berea, KY
1996-2000
Manufactures pressure gauges for medical and commercial markets, $5 billion annu
al sales and 225 employees.
Senior Quality Engineer
Improved quality processes, led problem solving, validated product performance a
nd supervised inspection of purchased parts.
* Led process improvement team that achieved annual cost reduction of $184,000 b
y implementing work methods improvement and eliminating non-value added work.
ROPAK CORP, Georgetown, KY
1995-1996
Manufactured bulk bin containers for automotive and commercial markets, $60 mill
ion annual sales and 150 employees.
Quality Manager
Under start-up conditions, developed a quality management system. Contributed g
reatly to initial growth through the successful coordination of numerous product
launches. Supervised six technicians.
PHILIPS LIGHTING COMPANY, Richmond, KY and Danville, KY
1986-1995
Manufactured glass envelopes (Danville), and miniature incandescent and specialt
y lamps (Richmond).
Quality Manager Asst. | QC Supervisor | Quality Engineer | Industrial Engineer
Progressive responsibilities included work methods improvement, cost reduction t
eam leadership, new product quality planning, product auditing, and problem solv
ing. Supervised 8 quality auditors.
Education
B.S., Industrial Technology, Southern Illinois University, Carbondale, IL
A.A.S., Avionics Systems Technology, Community College of the Air Force, Little
Rock, AR
Manufacturing Engineering, Cincinnati Technical College, Cincinnati, OH
Professional Development
ISO 9001:2000 Lead Auditor, QAI (RAB Certified Trainer)
Lean Operational Excellence, Institute of Lean Systems * Supplier Auditing, ASQ
5P Problem Solving & Analytical Trouble Shooting, Honda * Advanced Quality Plann
ing, ASQ
Certifications / Awards
ASQ certified Quality Engineer
Metal of Commendation for distinguished service, U.S. Air Force
Computer Skills
Microsoft Windows, Word, Excel, PowerPoint and Access
Lotus Notes (email) * Internet * Macola(MRP) * SQPack(SPC)