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Douglas Gorecki

7023 Autumn Park


San Antonio, TX 78249
(210) 213-0643
dg957704@westpost.net
l Accomplished, results oriented Manager with extensive experience in frontline
and core office operations seeks career opportunities and challenges in
a new and diversified industry.
l Extremely dedicated and reliable employee that embraces core values of
loyalty, honesty, and integrity, to guide decisions.
l Very adaptable to learning and applying new skills.
l Extensive experience in P&C
Insurance; with strong
Management, regulatory
compliance, contract
interpretation, and negotiations
experience.
l Skilled in analyzing business
reports, managing expenses, and
making sound business decisions
necessary to meet or exceed
department and corporate goals.
l Successful with staff training,
development, and change
management.
l Solid experience in employee
staffing, scheduling, performance
evaluation, and performance
management.
l Ability to manage and maintain
Vendor partnerships and
inventory control.
l Strong ability to execute based on
strategic objectives with bigpicture
focus on company goals.
l Well organized and adept to multitasking
numerous initiatives and
plans simultaneously, producing
outstanding results while meeting
deadlines.
Center of Excellence, in assisting them in the processing of a backlog of
state inquiries at the upstart of this new Department.
l Worked on a Business Process Engineering team in developing Centers of
Excellence for the processing of our Auto Total Loss and Auto Salvage
claims under a newly developed Department, designed from the ground up
to specialize in the handling of these claims.
l Interacted and worked with all levels of Management including Executive
Management and CEO.
June 1996
to
January 2000
Casualty Claims Adjuster
l Responsible for the investigation, liability evaluation, damages evaluation an
d
settlement negotiation of complex automobile claims to include Property
Damage and Bodily Injury claims; including some cases in litigation.
l Interpreted and applied contracts; state statutes, case law, and adhered to
regulatory compliance requirements.
l Negotiate third party BI settlements with plaintiff Attorneys.
l Investigated and identified suspicious claims for referral to USAA's Special
Investigations Unit, and to the National Insurance Crime Bureau.
USAA San Antonio, TX
November 1987
to
June 1996
Claims Representative/Senior Claims Representative
l Investigate, evaluate, and settle minor to moderately complex automobile
claims to include making liability evaluations, assessing damages, and
negotiating settlements of first and third party liability claims for physical
damage, first party medical claims, and auto total loss/total theft claims.
USAA San Antonio, TX
August 1987
to
November 1987
Food Court Manager
l Mall Manager of the food court responsible for working with store front
owners of the existing restaurants to ensure daily operations ran smoothly
and in compliance with the contract between the vendors and the mall.
l Managed a team of 20 mall employees that maintained the common areas.
l Handled staffing and scheduling.
Rouse Company, Northstar Mall San Antonio, TX
August 1983
to
April 1987
Personnel Specialist (E-4)
l Rank E-4 at separation.
l Separated with Honorable Discharge.
l Processed Military retirements, re-enlistments, and service extensions.
Provided career counseling, including cross training into shortage career
fields with bonus opportunities. Maintained military personnel records.
Provided Customer Service.
l Mobility Manager for 3700 PRG, Lackland AFB. Responsible for readiness of
a team of Personnel Specialists and supplies, prepared at all times to
immediately deploy to a contingency area upon call.
l Airman of the quarter; and Airman of the Year, 3700 PRG, Lackland AFB;
USAF Lackland AFB, TX
Education
1985.
l Awarded prestigious John Levitow Award, NCO Preparatory School,
Lackland AFB; 1986.
l Awarded Good Conduct medal, and Commendation Medal during 4 year
enlistment.
1987
Associate in Applied Science Resource Management
Additional Education:
l 83 college credit hours accumulated toward BA through Macomb College, MI;
CCAF, Maxwell-Gunter AFB; San Antonio College, San Antonio, TX; St.
Phillips College, San Antonio, TX; and Our Lady of the Lake University, San
Antonio, TX.
l Over 100 hours of Professional Management courses taken through USAA.
l Completed 40 hour Executive Management course at the University of
Virginia, Darden School of Business, Charlottesville, VA; August 2000.
l CCLA - Claims Law Associate designation.
l Active TX Adjusters License.

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