San Antonio, TX 78249 (210) 213-0643 dg957704@westpost.net l Accomplished, results oriented Manager with extensive experience in frontline and core office operations seeks career opportunities and challenges in a new and diversified industry. l Extremely dedicated and reliable employee that embraces core values of loyalty, honesty, and integrity, to guide decisions. l Very adaptable to learning and applying new skills. l Extensive experience in P&C Insurance; with strong Management, regulatory compliance, contract interpretation, and negotiations experience. l Skilled in analyzing business reports, managing expenses, and making sound business decisions necessary to meet or exceed department and corporate goals. l Successful with staff training, development, and change management. l Solid experience in employee staffing, scheduling, performance evaluation, and performance management. l Ability to manage and maintain Vendor partnerships and inventory control. l Strong ability to execute based on strategic objectives with bigpicture focus on company goals. l Well organized and adept to multitasking numerous initiatives and plans simultaneously, producing outstanding results while meeting deadlines. Center of Excellence, in assisting them in the processing of a backlog of state inquiries at the upstart of this new Department. l Worked on a Business Process Engineering team in developing Centers of Excellence for the processing of our Auto Total Loss and Auto Salvage claims under a newly developed Department, designed from the ground up to specialize in the handling of these claims. l Interacted and worked with all levels of Management including Executive Management and CEO. June 1996 to January 2000 Casualty Claims Adjuster l Responsible for the investigation, liability evaluation, damages evaluation an d settlement negotiation of complex automobile claims to include Property Damage and Bodily Injury claims; including some cases in litigation. l Interpreted and applied contracts; state statutes, case law, and adhered to regulatory compliance requirements. l Negotiate third party BI settlements with plaintiff Attorneys. l Investigated and identified suspicious claims for referral to USAA's Special Investigations Unit, and to the National Insurance Crime Bureau. USAA San Antonio, TX November 1987 to June 1996 Claims Representative/Senior Claims Representative l Investigate, evaluate, and settle minor to moderately complex automobile claims to include making liability evaluations, assessing damages, and negotiating settlements of first and third party liability claims for physical damage, first party medical claims, and auto total loss/total theft claims. USAA San Antonio, TX August 1987 to November 1987 Food Court Manager l Mall Manager of the food court responsible for working with store front owners of the existing restaurants to ensure daily operations ran smoothly and in compliance with the contract between the vendors and the mall. l Managed a team of 20 mall employees that maintained the common areas. l Handled staffing and scheduling. Rouse Company, Northstar Mall San Antonio, TX August 1983 to April 1987 Personnel Specialist (E-4) l Rank E-4 at separation. l Separated with Honorable Discharge. l Processed Military retirements, re-enlistments, and service extensions. Provided career counseling, including cross training into shortage career fields with bonus opportunities. Maintained military personnel records. Provided Customer Service. l Mobility Manager for 3700 PRG, Lackland AFB. Responsible for readiness of a team of Personnel Specialists and supplies, prepared at all times to immediately deploy to a contingency area upon call. l Airman of the quarter; and Airman of the Year, 3700 PRG, Lackland AFB; USAF Lackland AFB, TX Education 1985. l Awarded prestigious John Levitow Award, NCO Preparatory School, Lackland AFB; 1986. l Awarded Good Conduct medal, and Commendation Medal during 4 year enlistment. 1987 Associate in Applied Science Resource Management Additional Education: l 83 college credit hours accumulated toward BA through Macomb College, MI; CCAF, Maxwell-Gunter AFB; San Antonio College, San Antonio, TX; St. Phillips College, San Antonio, TX; and Our Lady of the Lake University, San Antonio, TX. l Over 100 hours of Professional Management courses taken through USAA. l Completed 40 hour Executive Management course at the University of Virginia, Darden School of Business, Charlottesville, VA; August 2000. l CCLA - Claims Law Associate designation. l Active TX Adjusters License.