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PROFESSIONAL EXPERIENCE
20 Years Experience in Training and Instructional Design
1998 December 2009 Senior Instructional Designer - Qwest Communications/US West
, Denver CO
Instructional Designer and Training Project Manager
Developed web-based training materials using a new web-based training developme
nt tool. This tool allows the course developer to use basic HTML skills, a vari
ety of preset page templates, and direct-to-page text and graphics insertion to
create interactive WBTs that included extensive use of Captivate movies. Nine W
BT projects developed and implemented over the last 2 years.
Delivered an average of 30 projects annually during the period 2005 and 2009.
This included maintenance, updating due to legacy system releases, changing old
courses to Wholesale approved template, research and development of new courses;
including ILT, blended learning, and WBT.
Selected as the Wholesale Training Project Manager for CWA strike contingency p
lanning team in 2005 & 2008. Consulted with center clients, created logical wor
k assignments, developed training plans, designed training curricula, authored/c
ompiled training materials, maintained manager assignment lists, and communicate
d training schedules prior to deployment. Training plans applied to 200+ Wholes
ale managers in five billing/provisioning centers located in four states.
Hired and managed three contract instructional designers and two student intern
s tasked with development/maintenance of paper-based and web-based training mate
rials in support of five Wholesale operations centers. Responsible for setting
project plans, scheduling progress reviews, coaching contractors in negotiation
methods and assisting in project implementation.
Compiled business requirements and created Request for Proposal documents for e
ight training development projects, ranked and rated RFP responses, and selected
vendors. Project Manager responsible for vendor interactions including negotia
ting Statements of Work, Change Orders, and authorizing vendor payment. Combine
d budgets for these projects totaled $3.7 million.
Developed comprehensive competency models for management and occupational posit
ions; identified course curricula and training paths for eight distinct job titl
es. Created an assessment of initial cost and projected return on investment fo
r the training plan prior to implementation.
Consulted with operations center management to design and develop an occupation
al training program that included the first position-specific certification prog
ram within Qwest Wholesale Markets. Final testing required 95% correct to pass o
n to probationary period for the position. Opportunities for coaching and a fin
al retest were allowed for a limited number of candidates.
Selected as project manager tasked with creating a center consolidation plan cl
osing of two operations centers, redistributing job functions to three other cen
ters over a four month period. Presented plan to director level managers, opera
tions center management team, and operations center personnel in four states to
achieve buy-in. Plan implemented in 2005 requiring development of two six-week,
position specific training tracks,
Daily user of MS Office Suites, Photoshop, and Macromedia Captivate. Currently
using Captivate on projects to create interactive system emulations, lesson rev
iew tests, and end of course evaluations. Utilized Captivate to create SCORM co
mpliant tests and evaluations with data compiled and cataloged in searchable for
mat via LMS reports; four years experience using Captivate ver. 1-4.
Project manager of RFP and selection process tasked with providing internal tra
ining on root cause analysis/statistical analysis tools. Compiled business requ
irements, screened vendor responses, and negotiated delivery of a three-day cour
se (Colo. State Univ. Denver). Provided guidance on customizing course content,
and managed delivery of training to 98 process specialists.
Brad Cookson