TED KUYPERS

10139 E. Celtic Drive Scottsdale, Arizona 85260

602.686.8787
E-mail :tk936e3c@westpost.net
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SUMMARY OF QUALIFICATION

Dynamic Personality
Incredible Customer Service Skills
Sales Professional

EXPERIENCE:
UNIVERSITY OF PHOENIX
July 2009 - Present Military Enrollment Counselor
for online college degree programs
* Enroll active duty/veteran military personnel and spouses
* Secure government funds and private loans for tuition
* Assist prospective students with online application processes
* Forward documents to proper administrative departments to secure registration
* Guide and instruct students in Ecampus and classroom settings
* Work in conjunction with Academic and Finance Counselors as part of student gr
aduation team
* Maintain retention of enrolled students through mentoring and motivation

New and Pre-Owned Sales Counselor

March 2009 - July 2009
Arizona Auto Direct / Arizona State Credit Union
* Counsel credit union members on purchases thru auto buying service
* Solely responsible for inquiries from members of 22 branches
* Direct process from initial contact to delivery at branch to include:
* Procuring vehicles from dealerships
* Negotiating price on members' behalf
* Preparing all necessary MVD documentation and contracts
* Organize web-based logistics for all transactions
* Ensuring credit union members' complete satisfaction with service
Sales Representative
North Scottsdale Hyundai
Feb 2008 - Feb 2009
* Met or exceeded monthly sales requirements
* Surpassed regional and national customer satisfaction ratings continuously
Pre-Owned Sales - Internet Manager
July 2006 - Jan 2008
Chapman Auto Group, Phoenix
* Preserved solid monthly sales rate, pre-owned department
* Transferred as part of" start -up" internet department team
* Serviced internet clientele in self-directed setting
* Sustained unmatched customer satisfaction indexes
Internet Manager
July 2004- Jun 2006
Hyundai of Tempe
* Successful direction of internet sales department
* Implemented sales process and technique for utmost department productivity
* Development training guidelines consistent with maximum customer satisfaction
ratings
Senior Sales Representative
March 2003- June 2004
Scottsdale Jaguar/Rolls Royce
* Marketed highline new and pre-owned automobiles
* Managed in-store "Executive Premier "corporate, directed to company and corpor
ate officers
* Organized sales and marketing events in harmony with client
Sales Representative
July 2000 - Feb 2003
Bell Road Automall ,Phoenix
* Sales of multiple import new and pre-owned vehicles
* Recipient of numerous customer satisfaction awards
* Development Excellence in Sales training course
MILITARY:
Infantryman, Airborne
Dec 1970 - Jun 1972
US Army, Fort Bragg, North Carolina
* 82ndAirborne
* Honorable Discharge

EDUCATION:
El Camino Community College
1975-1976
Torrance, California
Liberal Arts

FOREIGN LANGUAGE:
Speak, Read and Write Fluent Dutch