WILLIAM LUGO

8500 16th Street * Silver Spring, MD 20910 * wl921384@westpost.net * 787-6

75-2341
Senior-Level Professional Engineer with Demonstrated Success in Quality Manageme
nt
QUALITY MANAGEMENT * OPERATIONAL EXCELLENCE
ADVANCED QUALITY PLANNING & PROTOCOLS
SUMMARY OF QUALIFICATIONS
* 15+ years of Professional Engineer with track record of achievement in quality
management, using exceptional project, priority, and workflow management skills
.
* Outstanding mentor with proven successes in training / leading teams to succes
s.
* Knowledgeable Manager up to date with current practices and methodologies.
* Team player able to collaborate to deliver processes that ensure client satisf
action.
* Solid experience in all phases of advanced product / process quality planning.
CAREER ACHIEVEMENTS / SKILLS
* Extensive experience in utilization of failure mode and effect analysis, contr
ol plans, production part approval process, measurement system analysis, statist
ical process control, and new / transfer product introduction processes.
* Achieved accuracy, procedure adherence, and timeliness as Quality System Audit
or (QS 9000, ISO 9001-2008, ISO 1400 and AS9100C).
* Expertise in lean manufacturing and Six Sigma.
* Demonstrated success in implementation of current good manufacturing practices
(cGMP) and current good documentation practices (cGDP).
* Exceptional problem-solving abilities (corrective actions and preventive actio
ns investigations).
* Outstanding interpersonal, presentation, and communication skills in Spanish a
nd English; computer skills include MS Word, Excel, PowerPoint, Project, and Acc
ess, Visio, and Minitab.
PROFESSIONAL EXPERIENCE
EATON CORP. 2006-2010
Coamo, PR
Diversified electrical power management company with annual sales of $120 millio
ns
TEAM LEADER OPERATION EXCELLENCE (OPEX)
* Ensured outstanding client relations through quality management system (ISO 90
01-2008, ISO 14001, EQS, EBE, TRANE, AREVA, CSA, UL, KEMA, CCC); led Six Sigma e
fforts.
* Improved quality processes and procedures; surpassed the goal with all policie
s.
* Boosted supplier relations through quality development assessments.
SENIOR MANUFACTURING ENGINEER
* Guided the process improvement effort, including lean manufacturing initiative
s; provided training to manufacturing associates as needed.
* Secured completion of projects on schedule and within budget.
* Contributed to achievement of sales record in 2007 and improved product perfor
mance tests.
BRAKE PARTS PR, INC. 1989-2005
Ponce, PR
Subsidiary of Affinia Group, a global automotive company focused on design, manu
facture, and marketing of replacement parts and services with operations in Nort
h and South America, Europe, and Asia
QUALITY & ENGINEERING MANAGER
* Devised and implemented quality / process improvement plans, quality and envir
onmental systems, and QS 9000 / ISO 9001-2000 quality system; supervised QA Audi
tors.
* Developed and proactively guided cost reduction projects that improved ROI.
* Improved process capability indexes to unprecedented results.
* Directed manufacturing operations to maximize customer satisfaction while main
taining the highest standards of quality, product integrity, and cost containmen
t.
* Instituted first-ever Quality Management System QS 9000 on accelerated schedul
e.
* Boosted production level more than 100% and cut backlog to less than $10K.
PROCESS ENGINEER / QUALITY SUPERVISOR
* Trained operators;. analyzed customer requirements, and set quality criteria w
ith Brake Parts Product Engineer; identified quality metrics and developed labor
atory procedures.
* Boosted profits through cutting the cost of scrap, inspection labor, and rewor
k hours.
* Successfully devised and implemented Kanban system for materials that had shor
t shelf life.
EDUCATION AND TRAINING
BACHELOR OF SCIENCE, INDUSTRIAL ENGINEERING
BACHELOR OF SCIENCE, CHEMICAL ENGINEERING
UNIVERSITY OF PUERTO RICO Mayaguez, PR
FULL VALIDATION PROGRAM (PHARMACEUTICAL & MEDICAL DEVICE)
ADVANCED PROFESSIONAL DEVELOPMENT CENTER Caguas, PR
cGMP-CFR 21 Part 210, 211 Current Good Manufacturing Practices * Good Docum
entation Practices * Investigation & Deviations * Computer Validation (L
ife Cycle Documentation Generation, Generating IQ, OQ, Computer Typical Tests)
* CFR 21 Part 11 Electronic Records & Signatures * Statistical Principles
(Descriptive Statistics & Hypothesis Testing) * Cleaning & Process Validati
on * Manufacturing Solid Dosage Principles * Building, Facilities, & Uti
lities Qualification * Equipment Qualification
CERTIFICATIONS
Professional Engineer #8825 * Certified Quality Engineer (CQE ASQ) * Cer
tified Quality Auditor (CQA) * Certified Manager of Quality (CMQ-OE ASQ) Aca
demia

Dear Recruiters,
As my work history demonstrates, I have a track record of leading teams to impre
ssive results in manufacturing industries. At the Eaton Corp., I strengthened s
upplier and client relations while improving processes. In addition, I ensured
project completions on time and within budget. At Brake Parts PR, I contributed
to profits by planning cost-cutting projects, and I improved process capability
. I know my customer service, management, results orientation, and insight will
make me a valuable investment to achieve outstanding results in quality managem
ent for your company.
Specific highlights of my accomplishments and qualifications include:
* Complete knowledge performing MSA's, gauge selection, gauge R&R, gauge calibra
tion, measuring uncertainty.
* Complete knowledge performing process capability studies, machine capability s
utudies, machine qualification process. As a Quality Engineer possess extensive
experience using statistical analysis and outstanding interpersonal, presentatio
n, and communication skills in Spanish and English.
* I have exceptional problem-solving abilities (corrective actions and preventiv
e actions investigations) to eliminate and/or minimize non-conformance. Also, ex
pert in Lean Manufacturing and Six Sigma tools for process improvements.
* Extensive experience in utilization of failure mode and effect analysis, contr
ol plans, production part approval process, measurement system analysis, statist
ical process control, and new / transfer product introduction processes.
* Certifications as Quality Engineer (CQE ASQ), Quality Management System Audito
r for QS9000, ISO9001-2008, ISO14001 & AS9100C and I recently participated in a
Certification Manager of Quality - Operational Excellence academia (CQM-OE ASQ)
Achieved accuracy, procedure adherence, and timeliness as Quality System Auditor
. Ensured outstanding client relations through quality management system (ISO 90
01-2008, ISO 14001, EQS, EBE, TRANE, AREVA, CSA, UL, KEMA, CCC); led Six Sigma e
fforts.
* Provide Warranty Claim Dollars and Incident report with PARETO of major detrac
tors and corresponding corrective actions.
* Computer skills include MS Word, Excel, PowerPoint, Project, and Access, Visio
, and Minitab
* I have performed and occupied a range of positions from Process and Manufactur
ing Engineer, Quality Engineering, Supplier Quality Engineer, Quality Supervisor
, Quality & Engineering Manager and Team Leader Operational Excellence within my
last two employers. As Supplier Quality uses Eaton Supplier Performance databas
e to determine supplier status, perform and document supplier assessments, Suppl
ier PPM, Supplier OTD, Supplier Corrective Action.
* Directing all quality-specific supply chain activities, both internal and exte
rnal, to support the production plans.
* Developing and managing cost reduction projects that strengthened the ROI.
* Serve as primary technical resource for all issues related to quality of assig
ned products and/or processes
* Ability to effectively influence others, reach consensus decisions, and smooth
ly implement change with a positive, can-do attitude and practical problem-solvi
ng skills.
My intention is to let you know a bit from me and that I will be next week (7/20
/2010 thru 8/11/2010) in Silver Spring, Maryland for a job search and I will be
available in case that any of your clients are willing for an interview.
I am confident that my quality management expertise, leadership skills, and plan
ning abilities will be extremely beneficial to your company. I would like to be
in contact with you next week to further discuss how I can contribute to your co
mpany success. If you have any questions or would like to talk about my resume,
please contact me at wl921384@westpost.net or by phone (787-675-2341). Thank y
ou in advance for your time and consideration; I look forward to speaking with y
ou soon.
Sincerely,
William Lugo